Reoccurring orders missing from contact management

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Lfrailey173
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Reoccurring orders missing from contact management

Post by Lfrailey173 »

Hi!
We are no longer able to access the "reocurring/autoship" orders on a buyers profile in contact management. We used to be able to either cancel one or amend the frequency date.....can you add this back as we have a few we need to access...Or are we reverting to emailing AllProWebTools support all the change details for an autoship or to inquire next autoship ship date etc?
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Brads326
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Re: Reoccurring orders missing from contact management

Post by Brads326 »

I will be happy to assist you with this. Can you provide a bit more information on how you were able to do this? Where was the button and what was it called?
Lfrailey173
Posts: 308
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: Reoccurring orders missing from contact management

Post by Lfrailey173 »

Yes in contact management for a specific buyer on the far right bottom there used to be a box with a green header that said "reoccurring orders" and it listed "active" and "inactive" orders that a customer was either subscribed to or had cancelled. We could click on the order number to make changes to a shipping address or click the "edit" button to change the ship date/frequency for a customer. Also orders that a credit card had failed to process would be listed under "inactive" so we could reference the history for helping a customer re-instate it. This entire box disappeared.....
autoship customer profile.jpg
autoship customer profile.jpg (240.55 KiB) Viewed 82 times
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Brads326
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Re: Reoccurring orders missing from contact management

Post by Brads326 »

Thanks for reporting this. You should be able to access this feature now.
Lfrailey173
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Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: Reoccurring orders missing from contact management

Post by Lfrailey173 »

Thank you the box is back :) It is just showing "active" orders though and not also "inactive/cancelled" orders....for example I just cancelled one for buyer 12757 and it would normally move under "inactive" so we can reference their autoship history but now it's totally gone?
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Kayla326
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Re: Reoccurring orders missing from contact management

Post by Kayla326 »

You should be able to see the inactive order now.
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