This will happen in the rare occasion when there is a break in communication from Paypal to AllProWebTools. AllProWebTools waits to hear from Paypal that a payment has actually gone through before AllProWebTools will complete the order.
You can see a list of processed charges by FIRST logging into Paypal and then going to this link: https://www.paypal.com/us/cgi-bin/websc ... ns-history
Once you are at this link, you will see a screen that looks like this:
You can search for a transaction by typing your Transaction ID: 28G85213661039139 into the search like this (Make sure to set the date range appropriately):
Now you can check the box for the result that showed up and click the button "Resend Selected". You will be asked to "confirm" - so go ahead and press the "confirm" button. This will ask Paypal to resend the payment confirmation to your AllProWebTools account so that AllProWebTools can complete the creation of the order. It can take about 5-10 minutes for Paypal to resend the payment confirmation to AllProWebTools.
It is also helpful that from this Paypal Instant Payment Notification (IPN) history page, you can click on the "Transaction ID" where you can see more info about who made the purchase. You will notice at the bottom of this page, where it says "Custom":
The number in the middle is the Buyer ID that was used to place the order, so in this case - the Buyer ID is 37196.
By following this process described above, I have successfully re-submitted the transaction from your Paypal account and a new order # 50531 has been created in your AllProWebTools account and is marked "paid" and is ready to be shipped.