Video failed to embed in email, email failed to send, system failed to notify me

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Stephanieo2940
AllPro Provider
Posts: 62
Joined: Wed Jun 01, 2016 1:49 pm
Website: www.coachclientconnection.com

Video failed to embed in email, email failed to send, system failed to notify me

Postby Stephanieo2940 » Thu Nov 28, 2019 4:20 pm

As the subject line implies, the last newsletter I sent was a string of disasters.

First, I embedded a video in the email, only to discover after I'd sent the email out that the video vanished from the email.

Then I sent a correction email with a link to the video, and the system failed to deliver the email.

Then, I learned the hard way that unlike most of the content delivery systems I've worked with, AllPro does NOT send me any kind of notification when it fails to send scheduled content.

If you could fix the issue where embedded videos vanish from emails, look into why the system failed to deliver my email "Enough material for group program video failed to send", and add a feature to ensure that AllPro notifies its users when scheduled emails fail to send, that would be great.

Thanks!
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Dave
Support Team
Posts: 643
Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
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Re: Video failed to embed in email, email failed to send, system failed to notify me

Postby Dave » Tue Dec 03, 2019 10:22 am

We are sorry about the trouble that you experienced with your last scheduled email.

Here is a link that explains how embedding videos in emails works/does not work: http://allprowebtools.com/forum/viewtop ... 1566#p7939

We also have a video here that teaches how to create an interesting effect when linking to videos in an email: https://www.youtube.com/watch?v=sLkBI4ETQcY

We also have posted best practices when sending out email here: http://allprowebtools.com/forum/viewtop ... 074e718a53

We highly recommend reviewing this information before scheduling an email to be sent out. We want you to be successful, that is why there is a warning message before you schedule any email that asks if you have sent your self a test of the email. It is also why the above links have been posted with information to assist you.

If you would like personal assistance, we are happy to help you via support screenshare.
Stephanieo2940
AllPro Provider
Posts: 62
Joined: Wed Jun 01, 2016 1:49 pm
Website: www.coachclientconnection.com

Re: Video failed to embed in email, email failed to send, system failed to notify me

Postby Stephanieo2940 » Wed Dec 04, 2019 5:13 pm

Thanks, Dave. Since inserting the video was an option, I assumed it was a viable one, so now I'll know for next time. I'll check out the video you sent me.

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