First name does not show up in subject line

We appreciate your feedback - please let us know how we can improve AllProWebTools.
Swirlsllc2122
Posts: 10
Joined: Mon Jul 20, 2015 1:07 pm
Website: www.swirlsllc.com

First name does not show up in subject line

Postby Swirlsllc2122 » Tue Nov 26, 2019 6:28 pm

When I type in {FIRST}, ... in the subject line of the email, instead of filling in that field, it shows up as {FIRST} in the email to the customer.
User avatar
Dave
Support Team
Posts: 643
Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
Contact:

Re: First name does not show up in subject line

Postby Dave » Wed Dec 04, 2019 8:45 am

If the particular person that you are sending an email to does NOT have anything recorded as their first name, the email will have nothing to put in the place of the {FIRST} tag.

When editing your email, there is a button labeled "Advanced Settings" - if you click this, you will see a setting called "Alternate Name", Whatever you type here, will be used to replace the {FIRST} tag if that contact does not have a first name recorded. For instance, if you typed "friend" into the "Alternate Name" field, and then sent an email with the subject line "Dear {FIRST}" to a contact who did not have a first name, then the resulting email would say "Dear friend".

Return to “Report a Bug”



Who is online

Users browsing this forum: No registered users and 5 guests

cron