Iris verification??

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Lfrailey173
Posts: 230
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Iris verification??

Postby Lfrailey173 » Tue Oct 01, 2019 3:36 pm

Aloha!
One of our customer's is trying to place an order and when she inputs her card, expiry and cvc shes getting a message about "iris verification"....what is this?

Here's the message we received:
"I cannot log in my credit card number and details on you're site. It keeps asking for "iris verification", l have no idea what this means. I put in my number and the expiry dates etc, but then, it keeps throwing up this "verification" iris thing at me......hence l cannot finish this order.
Any helpful suggestions would be much appreciated."
Lfrailey173
Posts: 230
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: Iris verification??

Postby Lfrailey173 » Tue Oct 01, 2019 3:38 pm

should have added it's buyer 35903
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Dave
Support Team
Posts: 643
Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
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Re: Iris verification??

Postby Dave » Tue Oct 01, 2019 4:10 pm

We do not have any information about this.

It would help to see a picture of the screen with the error message on it. This could be coming from a software that is installed on your customer's computer.

You may suggest that they try their purchase from a different computer to see if they still have an issue.

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