Purchase beyond inventory level

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Kmyers2842
Posts: 5
Joined: Mon Jun 03, 2019 9:35 am
Website: rsvp.nightoutwiththegirls.com

Purchase beyond inventory level

Postby Kmyers2842 » Wed Aug 14, 2019 7:58 pm

Hello! We had an issue today where our inventory was down to 1 ticket left and someone was able to purchase 2 tickets. Can you please advise me on how to avoid this in the future? Thank you!
Benjaminh326
AllPro Provider
Posts: 14
Joined: Wed May 08, 2019 10:35 am
Website: www.allprowebtools.com

Re: Purchase beyond inventory level

Postby Benjaminh326 » Thu Aug 15, 2019 10:13 am

Hello!

AllProWebTools has several settings that allow you to control what happens when your inventory runs out. The choices are:

1) Do Not Track - customers can order as much of a particular product as they want and no error will appear if they order more than you have in your inventory.
2) Backorder - will allow customers to order as much as they want but a warning will appear if you run out of stock, but will continue to let customers order as much as they want.
3) Out of Stock - will continue to the show the item when out of stock, but will display "Out of Stock" next to item and will not let customers attempt to purchase the item. Customers can only order up to the amount of stock you have left.
4) Hide Product - will hide your product from your store once the product is sold out. Customers can only order up to the amount of stock you have left.
5) Track Attempts - will allow customers to order as much as they want, no matter the stock. Once a customer orders more than what you have left in stock, it will let them know that they paid a deposit on the product. Also, it will log the attempts to over-purchase your product, which can be viewed at Store->Inventory->Attempts
6) Pre-order - will allow customers to order as much as they want, no matter the stock. Customers are also charged a deposit amount which you can set at the time of setting the product setting.

This issue you have asked about can be prevented by:
1) Going to Store->View Products in your AllProWebTools console
2) Click on the ID number of your product; this will bring you to the Edit Product page for that particular product
3) Go to the Inventory tab and press "Inventory Settings"
4) Change the status field to a setting that better fits your needs (i.e. "Out of Stock" or "Hide Product")
Kmyers2842
Posts: 5
Joined: Mon Jun 03, 2019 9:35 am
Website: rsvp.nightoutwiththegirls.com

Re: Purchase beyond inventory level

Postby Kmyers2842 » Thu Aug 15, 2019 11:13 am

Thank you Ben. I am confused... attached is the screenshot of what my "inventory settings" screen looks like. I don't see anything like the options you described. Please advise.
Attachments
inventory settings.PNG
inventory settings.PNG (40.59 KiB) Viewed 33 times
Kmyers2842
Posts: 5
Joined: Mon Jun 03, 2019 9:35 am
Website: rsvp.nightoutwiththegirls.com

Re: Purchase beyond inventory level

Postby Kmyers2842 » Thu Aug 15, 2019 11:23 am

Ugh, found it in the dropdown. Nevermind! Thank you!!!
Benjaminh326
AllPro Provider
Posts: 14
Joined: Wed May 08, 2019 10:35 am
Website: www.allprowebtools.com

Re: Purchase beyond inventory level

Postby Benjaminh326 » Thu Aug 15, 2019 11:25 am

My apologies for the confusion.

If you click on the dropdown menu next to "Status" (where it currently says "Do Not Track"), you will see a list of several options that you can select that will track the product inventory and react accordingly (see above post for full list of options and what they do)
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Dave
Support Team
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Website: www.allprowebtools.com
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Re: Purchase beyond inventory level

Postby Dave » Sat Aug 17, 2019 11:34 pm

Here is a blog that provides a detailed explanation of this feature: https://www.allprowebtools.com/Product- ... anagement/

Enjoy!

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