Contact Custom Fields - Date Won't Clear Out

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Katelake3566
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Website: apwt.myofficeandmore.com

Contact Custom Fields - Date Won't Clear Out

Postby Katelake3566 » Sat Mar 30, 2019 10:09 pm

We have a custom field called "Term Start Date". On record 513, someone mistakenly put a date in this field. I deleted the date and ran a Search Custom Fields report based on the date and record 513 continues to show the date of 02-06-2019.

How can I clear this field so this record doesn't appear on my report that shows customers that started in the first quarter of this year?
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Brads326
Support Team
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Re: Contact Custom Fields - Date Won't Clear Out

Postby Brads326 » Mon Apr 01, 2019 7:25 pm

Thanks for reporting this. The development team is looking into a resolution to this issue. We will report back in this forum thread soon.

Until then, we have manually cleared the value in record 513 for you.
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Elliott
Support Team
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Re: Contact Custom Fields - Date Won't Clear Out

Postby Elliott » Thu Apr 04, 2019 12:00 pm

We have now added a red trash can icon next to each of the custom date fields. Clicking it will remove whatever date was previously there for that specific field. Please verify that all is working as expected now. Thanks for using AllProWebTools!
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Katelake3566
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Joined: Tue Jul 17, 2018 12:02 pm
Website: apwt.myofficeandmore.com

Re: Contact Custom Fields - Date Won't Clear Out

Postby Katelake3566 » Tue Oct 08, 2019 11:27 am

The red trash can works well, thank you!

Challenge with custom dates - if my cursor hovers over a date field and I scroll with the roller in my mouse, a date pops up in the field and changes with the scrolling. This happens a bit accidently when we are trying to scroll down the screen. If the cursor is hovering in the wrong spot on the screen, we all of a sudden get dates entered into fields unintentionally. Plus, we don't always realize it happened so it causes problems later when we have a wrong date appear in a field. This happens whether the field is blank or already has data in it.

Would be better if the date fields don't change unless we actually click into the field vs. hovering over it.
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NoahBaldwin
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Re: Contact Custom Fields - Date Won't Clear Out

Postby NoahBaldwin » Thu Oct 10, 2019 3:32 pm

Thank you for bringing this to our attention! This has been addressed. Can you verify that scrolling does no longer affects the date fields? Note: You may need to clear your browser's cache for the change to take effect.
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Katelake3566
Posts: 11
Joined: Tue Jul 17, 2018 12:02 pm
Website: apwt.myofficeandmore.com

Re: Contact Custom Fields - Date Won't Clear Out

Postby Katelake3566 » Thu Oct 10, 2019 3:56 pm

Yippee! You fixed it!! Thanks so much!!!!!! :D :D :D :D

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