Order can't be voided
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- Joined: Wed Jul 08, 2015 1:28 pm
- Website: www.surroundair.com
Order can't be voided
Trying to void a credit card order, but we get the error message that credit card number is invalid. And since we can't void the payment, we can't void the order.
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- Support Team
- Website: www.allprowebtools.com
- Location: Fort Collins, CO
- Contact:
Re: Order can't be voided
Is there a reason you are voiding it instead of returning the order? - Support Team
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- Website: www.surroundair.com
Re: Order can't be voided
It is a duplicate order.
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- Support Team
Re: Order can't be voided
What order id is it? - Support Team
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- Website: www.surroundair.com
Re: Order can't be voided
It is order # 1679. Apparently what is happening is that my people are accustomed to voiding orders directly in authorize.net instead of through the order detail page. So once they do this, payment cannot be voided through all-pro. So I guess the question is, once this is done, is there a way to force the voiding of an order?