Voiding payment / return order

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Andy1735
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Voiding payment / return order

Post by Andy1735 »

Please verify if voiding a payment causes a refund through the credit card processor. It appears from our testing that it currently does NOT refund. We would prefer it to NOT actually refund through the processor, as we need to withhold non-refundable deposits but still be able to void an order.

Also, "Return Order", which was proposed as the first workaround for cancelling an order with our refunding payment, does not work. The system just hangs.
Andy1735
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Re: Voiding payment / return order

Post by Andy1735 »

It appears that once the transaction is settled, i.e. paid into our bank account, the void can no longer be processed through the APWT backend. This is fine with us and preferred. We do not wish to have the APWT backend actually refund any money at all.
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Christine
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Re: Voiding payment / return order

Post by Christine »

Hi Andy,

Is it currently working how you would like it to work then?

Christine
Andy1735
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Re: Voiding payment / return order

Post by Andy1735 »

Actually, if voiding just wouldn't do anything with the CC processor at all that would be ideal.

But, as long as we know when the voiding works and when it doesn't we are okay.
Andy1735
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Re: Voiding payment / return order

Post by Andy1735 »

Now, this has become completely unreliable. Today we voided three orders in APWT that were old enough and previously settled. One was from december of 2014. All of these showed the "void error" in Cayan but then refund transactions took place. So we refunded nearly $600 without meaning to. Please turn off the void functionality immediately, or allow us to void orders without voiding payments. We cannot afford these mistakes.
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Paige
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Re: Voiding payment / return order

Post by Paige »

Is this still happening to you?
Andy1735
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Re: Voiding payment / return order

Post by Andy1735 »

APWT is still trying to void through Cayan. We would prefer that it does not interact with Cayan at all for voiding.

Shane accidentally voided in APWT, cayan currently shows the "void error" but I will have to keep an eye on it for a few days to make sure they don't process it somehow. We do not want that customer getting his deposit money refunded to him.
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