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Invoice printing with incorrect total

Posted: Wed Feb 01, 2023 12:23 pm
by Lfrailey173
Can you please look at order #65993. The order total is $30.58 and this is what processed via authorize.net, however when we print the invoice it is showing $23.78 as the total. Can you please correct this? thank you!
ogden order.jpg
ogden order.jpg (79.44 KiB) Viewed 2438 times

Re: Invoice printing with incorrect total

Posted: Wed Feb 01, 2023 12:57 pm
by Kayla326
The discount has been removed and the total changed as you requested.

Re: Invoice printing with incorrect total

Posted: Wed Feb 01, 2023 1:06 pm
by Lfrailey173
Sorry that's still incorrect. The total is $30.58 but the line item discount that was previously showing was correct. The invoice was missing the shipping line for $6.80

Should be:
Noni fruit leather $29.00 -5.22 $23.78
Shipping $6.80 $0 $6.80
Total: $30.58

Can you please revert and add the shipping line.

Re: Invoice printing with incorrect total

Posted: Thu Feb 02, 2023 1:11 pm
by Lfrailey173
any update on this?

Re: Invoice printing with incorrect total

Posted: Thu Feb 02, 2023 1:17 pm
by Lfrailey173
oopsie just checked again and it's the line item numbers are getting even more incorrect, you now have the total as $25.36?

This is how the line items should read.
Noni fruit leather $29.00 -5.22 $23.78
Shipping $6.80 $0 $6.80
Total: $30.58

Re: Invoice printing with incorrect total

Posted: Thu Feb 02, 2023 1:19 pm
by Lfrailey173
just to hopefully clear up any confusion:
Noni fruit leather each: $29.00 discount -5.22 extended $23.78
Shipping each $6.80 discount $0 extended $6.80
Total: $30.58

Re: Invoice printing with incorrect total

Posted: Thu Feb 02, 2023 3:18 pm
by Lfrailey173
not sure what is happening...the adjustments you just made are still in correct. Here is a screenshot circling exactly what is still wrong and in red text you will find what the correct number is for what processed on the credit charge.


ogden all pro issue.jpg
ogden all pro issue.jpg (272.7 KiB) Viewed 2421 times

Re: Invoice printing with incorrect total

Posted: Fri Feb 03, 2023 12:01 am
by Brads326
Screenshot from 2023-02-03 01-00-47.png
Screenshot from 2023-02-03 01-00-47.png (35.4 KiB) Viewed 2402 times