Invoice printing with incorrect total

We appreciate your feedback - please let us know how we can improve AllProWebTools.
Post Reply
Lfrailey173
Posts: 505
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Invoice printing with incorrect total

Post by Lfrailey173 »

Can you please look at order #65993. The order total is $30.58 and this is what processed via authorize.net, however when we print the invoice it is showing $23.78 as the total. Can you please correct this? thank you!
ogden order.jpg
ogden order.jpg (79.44 KiB) Viewed 2506 times
User avatar
Kayla326
Support Team
Support Team
Posts: 82
Joined: Wed May 27, 2020 11:29 am
Website: www.allprowebtools.com

Re: Invoice printing with incorrect total

Post by Kayla326 »

The discount has been removed and the total changed as you requested.
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Invoice printing with incorrect total

Post by Lfrailey173 »

Sorry that's still incorrect. The total is $30.58 but the line item discount that was previously showing was correct. The invoice was missing the shipping line for $6.80

Should be:
Noni fruit leather $29.00 -5.22 $23.78
Shipping $6.80 $0 $6.80
Total: $30.58

Can you please revert and add the shipping line.
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Invoice printing with incorrect total

Post by Lfrailey173 »

any update on this?
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Invoice printing with incorrect total

Post by Lfrailey173 »

oopsie just checked again and it's the line item numbers are getting even more incorrect, you now have the total as $25.36?

This is how the line items should read.
Noni fruit leather $29.00 -5.22 $23.78
Shipping $6.80 $0 $6.80
Total: $30.58
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Invoice printing with incorrect total

Post by Lfrailey173 »

just to hopefully clear up any confusion:
Noni fruit leather each: $29.00 discount -5.22 extended $23.78
Shipping each $6.80 discount $0 extended $6.80
Total: $30.58
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Invoice printing with incorrect total

Post by Lfrailey173 »

not sure what is happening...the adjustments you just made are still in correct. Here is a screenshot circling exactly what is still wrong and in red text you will find what the correct number is for what processed on the credit charge.


ogden all pro issue.jpg
ogden all pro issue.jpg (272.7 KiB) Viewed 2489 times
User avatar
Brads326
Support Team
Support Team
Posts: 179
Joined: Tue Dec 12, 2017 10:06 am
Website: www.allprowebtools.com

Re: Invoice printing with incorrect total

Post by Brads326 »

Screenshot from 2023-02-03 01-00-47.png
Screenshot from 2023-02-03 01-00-47.png (35.4 KiB) Viewed 2470 times
Post Reply