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showing that my tags are over the limit
Posted: Thu Sep 09, 2021 10:14 am
by David4197
Hello,
It is saying I can't send anymore emails. Is this an error? Can this be fixed? For the past days I have been sending considerably less new emails a day.
Re: showing that my tags are over the limit
Posted: Thu Sep 09, 2021 10:51 am
by Pichamon326
Hey David! Please provide a screenshot of what you've experienced.
Re: showing that my tags are over the limit
Posted: Fri Sep 10, 2021 10:54 am
by David4197
It is not letting me paste on here or upload the file I made. Please go into my account under marketing campaigns and then click into logistics and you will see what I am talking about in the add all contacts in the campaign section.
I believe it has to do with my credit card being blocked by my company the other day. But I updated it in your system, so it is good. Can you please fix this?
Re: showing that my tags are over the limit
Posted: Fri Sep 10, 2021 1:31 pm
by Chopper326
You can still send your emails as usual, the displayed message will not restrict you from doing so.
The reason for "over the limit" message is that the amount of participants in a campaign is over the limit.
To see the amount of email you can send in a day. You can go to “Marketing” then “Reputation”. And the "Send Limit" number is the number of emails you can send in a day and participants that you can add into a campaign.