phone order not showing on orders to be shipped page

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Lfrailey173
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meble kuchenne Mikołów Knurów Czechowice-Dziedzice
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phone order not showing on orders to be shipped page

Post by Lfrailey173 »

Just took a phone order were a customer used two payment methods for the order total. The order screen shows that the order has not been shipped yet which is correct and paid in full however the order is not showing in the queue of orders to be shipped when we got to "store" > "orders". The last order showing is order 59736...this order is 59737 buyer 28557...how do we get the order to show in the queue of orders waiting to be marked as shipped?
invoice 59737.jpg
invoice 59737.jpg (255.6 KiB) Viewed 1504 times
orders screen.jpg
orders screen.jpg (183.79 KiB) Viewed 1504 times
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Brads326
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Re: phone order not showing on orders to be shipped page

Post by Brads326 »

Thank you for reporting this. The issue has been addressed.
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: phone order not showing on orders to be shipped page

Post by Lfrailey173 »

Great! Order #59737 is now in the queue....however there are now two orders from Sept 2019 when we had a tech issue with the shopping cart not charging customers correctly so orders were not generating...these two orders were manually shipped in 2019. How do we clear them ( order # 47696 and #47695) from the current shipping queue without the customer getting an email confirmation that their order has been shipped? Don't want to cause confusion and frustration for these two customers getting a shipping confirmation email almost 2 years after their order shipped.....how do we clear them?
order screen 2.jpg
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NoahBaldwin
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Re: phone order not showing on orders to be shipped page

Post by NoahBaldwin »

You can turn the "package was shipped" email off by following the directions in this video (you can skip ahead 7 minutes into the video)

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