Reports - Sales - Memberships

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Ssechrist2865
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Reports - Sales - Memberships

Post by Ssechrist2865 »

Hello,

I already was online regarding this problem about a week and a half ago, and the problem is still persisting and has not been fixed.

When I go to the tab, "Reports," then go to "Sales," then go to "Memberships," the screen appears for 1 second, then the screen takes me back to my log-in page.

The support person and I tried using Chrome and then Firefox, and neither one of these systems worked--the AllProWebTools system continued to knock me out of the system. There has got to be a glitch with the system, and I have not heard back from anyone regarding this issue. See the screenshots in the attachments.

I really need this to be fixed so that I can view this section.

Thank you.
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Dave
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Re: Reports - Sales - Memberships

Post by Dave »

In an effort to resolve this issue, we have upgraded your account to version 5.72. Please report back here if the issue persists.
Ssechrist2865
Posts: 182
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Re: Reports - Sales - Memberships

Post by Ssechrist2865 »

Dave wrote:
Wed Jul 07, 2021 10:50 am
In an effort to resolve this issue, we have upgraded your account to version 5.72. Please report back here if the issue persists.
It is now 1:07 p.m. Mountain Time on 7/7/21. The problem still exists. Should I allow more time for the new version 5.72 to take effect?

Thanks.
Ssechrist2865
Posts: 182
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Re: Reports - Sales - Memberships

Post by Ssechrist2865 »

Ssechrist2865 wrote:
Wed Jul 07, 2021 1:08 pm
Dave wrote:
Wed Jul 07, 2021 10:50 am
In an effort to resolve this issue, we have upgraded your account to version 5.72. Please report back here if the issue persists.
It is now 1:07 p.m. Mountain Time on 7/7/21. The problem still exists. Should I allow more time for the new version 5.72 to take effect?

Thanks.
The problem is now resolved. Thank you!
Ssechrist2865
Posts: 182
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Re: Reports - Sales - Memberships

Post by Ssechrist2865 »

Hello,

This is 7/11/21 at 10:09 a.m. Mountain Time. The problem still exists. When I go in to "Reports," then "Sales," then "Memberships," the scren appears for one second then it logs me out of the system. There has to be some glitch that is persisting. Thank you for getting this item resolved, as I do need to get into this section.
Ssechrist2865
Posts: 182
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Re: Reports - Sales - Memberships

Post by Ssechrist2865 »

Dave wrote:
Wed Jul 07, 2021 10:50 am
In an effort to resolve this issue, we have upgraded your account to version 5.72. Please report back here if the issue persists.
The date is 7/11/21 at 10:09 a.m. Mountain Time. The prolem still persists. The page appears for one second, then I am automatically logged out of the system.
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Dave
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Re: Reports - Sales - Memberships

Post by Dave »

You may need to follow this procedure to make sure your computer is using the latest version of our code.



You can do this immediately after logging into your AllProWebTools account and BEFORE you load the membership page.


.
Ssechrist2865
Posts: 182
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Re: Reports - Sales - Memberships

Post by Ssechrist2865 »

I did refresh the page after logging in 3 different times using all 3 different methods of refreshing, and unfortunately I am still being logged out immediately after the page appears. You fixed this issue once, but I'm not sure what the impending issue is.
Ssechrist2865
Posts: 182
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Re: Reports - Sales - Memberships

Post by Ssechrist2865 »

I tried using a different browser, Microsoft Edge, and I refreshed before loading the page, and it works fine now. I think it has something to do with Microsoft Chrome. Thank you.
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