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welcome email missing coupon code
Posted: Wed Dec 04, 2019 2:25 pm
by Lfrailey173
Hi!
A new customer received our welcome email and the space where the unique code is input is blank.... I gave her a code to use but if we could find the glitch that is causing this to happen. Thanks!
- welcome code missing.jpg (146.12 KiB) Viewed 2133 times
Re: welcome email missing coupon code
Posted: Wed Dec 04, 2019 2:59 pm
by Dave
We have just tested the welcome email system and received an email with a coupon code in it. There are many reasons why this may not have worked for this client, which could include anti-virus scanners or spam blockers, or even a faulty Internet connection. please let us know if this happens again and we will investigate further...
Re: welcome email missing coupon code
Posted: Tue Jun 09, 2020 6:25 pm
by Lfrailey173
another welcome email missing the code for buyer#38436
- welcome email missing code.jpg (250.34 KiB) Viewed 1506 times
Re: welcome email missing coupon code
Posted: Mon Jul 13, 2020 7:55 pm
by Lfrailey173
Hi! Any update on this? here is another example that happened today. Buyer 38653....I need to get back to her with a code that works so if you could please reply that would be much appreciated.
- welcome email no code .jpg (213.89 KiB) Viewed 1450 times
- welcome email no codde screenshot 2.jpg (220.04 KiB) Viewed 1450 times