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welcome email missing coupon code

Posted: Wed Dec 04, 2019 2:25 pm
by Lfrailey173
Hi!
A new customer received our welcome email and the space where the unique code is input is blank.... I gave her a code to use but if we could find the glitch that is causing this to happen. Thanks!
welcome code missing.jpg
welcome code missing.jpg (146.12 KiB) Viewed 1639 times

Re: welcome email missing coupon code

Posted: Wed Dec 04, 2019 2:59 pm
by Dave
We have just tested the welcome email system and received an email with a coupon code in it. There are many reasons why this may not have worked for this client, which could include anti-virus scanners or spam blockers, or even a faulty Internet connection. please let us know if this happens again and we will investigate further...

Re: welcome email missing coupon code

Posted: Tue Jun 09, 2020 6:25 pm
by Lfrailey173
another welcome email missing the code for buyer#38436
welcome email missing code.jpg
welcome email missing code.jpg (250.34 KiB) Viewed 1012 times

Re: welcome email missing coupon code

Posted: Mon Jul 13, 2020 7:55 pm
by Lfrailey173
Hi! Any update on this? here is another example that happened today. Buyer 38653....I need to get back to her with a code that works so if you could please reply that would be much appreciated.
welcome email no code .jpg
welcome email no code .jpg (213.89 KiB) Viewed 956 times
welcome email no codde screenshot 2.jpg
welcome email no codde screenshot 2.jpg (220.04 KiB) Viewed 956 times