Missing information in email stats
- Kmyers1730
- AllPro Expert
- Posts: 187
- meble kuchenne Mikołów Knurów Czechowice-Dziedzice
- Joined: Tue Oct 07, 2014 9:23 am
- Website: www.crconversations.com
Missing information in email stats
Hi! My client, Betsy Clark, is having issues with viewing the opened, unopened, clicks and subscribes on emails. Some of the information shows up but not all of it. Example: The email she sent "Free session with Betsy" you can see 3 of the 4 who opened and the unopened is blank. Also, in the "opened" section the names do not click through to the contact's card, but it does on the clicks. Please advise!
- JohnB
- Support Team
- Posts: 1022
- Joined: Wed Nov 04, 2015 3:57 pm
- Website: www.allprowebtools.com
Re: Missing information in email stats
Thank you for reporting this to us!
Could you please refresh the page and check now?
Could you please refresh the page and check now?
- Kmyers1730
- AllPro Expert
- Posts: 187
- Joined: Tue Oct 07, 2014 9:23 am
- Website: www.crconversations.com
Re: Missing information in email stats
Thank you for the quick response. The names are now available but none of them click through to the contact card. Could you please check on that? Thank you!
- JohnB
- Support Team
- Posts: 1022
- Joined: Wed Nov 04, 2015 3:57 pm
- Website: www.allprowebtools.com
Re: Missing information in email stats
Ok, let's try this one more time. This time you should be able to click on the contact's name and go to their records! (I could've sworn that was working when I first replied...oh well)
- Kmyers1730
- AllPro Expert
- Posts: 187
- Joined: Tue Oct 07, 2014 9:23 am
- Website: www.crconversations.com
Re: Missing information in email stats
Hey John, soooo... it works for clicks and unsubscribes but not for opens and unopened.
- JohnB
- Support Team
- Posts: 1022
- Joined: Wed Nov 04, 2015 3:57 pm
- Website: www.allprowebtools.com
Re: Missing information in email stats
It seems to be working for me. Could you try holding the shift key on your keyboard while you hit refresh, and trying one more time?