Missing information in email stats

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Kmyers1730
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Missing information in email stats

Post by Kmyers1730 »

Hi! My client, Betsy Clark, is having issues with viewing the opened, unopened, clicks and subscribes on emails. Some of the information shows up but not all of it. Example: The email she sent "Free session with Betsy" you can see 3 of the 4 who opened and the unopened is blank. Also, in the "opened" section the names do not click through to the contact's card, but it does on the clicks. Please advise!
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JohnB
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Re: Missing information in email stats

Post by JohnB »

Thank you for reporting this to us!

Could you please refresh the page and check now?
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Kmyers1730
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Re: Missing information in email stats

Post by Kmyers1730 »

Thank you for the quick response. The names are now available but none of them click through to the contact card. Could you please check on that? Thank you!
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JohnB
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Re: Missing information in email stats

Post by JohnB »

Ok, let's try this one more time. This time you should be able to click on the contact's name and go to their records! (I could've sworn that was working when I first replied...oh well)
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Kmyers1730
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Re: Missing information in email stats

Post by Kmyers1730 »

Hey John, soooo... it works for clicks and unsubscribes but not for opens and unopened.
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JohnB
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Re: Missing information in email stats

Post by JohnB »

It seems to be working for me. Could you try holding the shift key on your keyboard while you hit refresh, and trying one more time?
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