Customers are not seeing pre-orders, chargebacks are happening

[Andy1735]

at least these three:

[email protected]
[email protected]
[email protected]

At least one customer has begun a chargeback process because of this. It may be a global bug for us??

[Andy1735]

Sorry to bug about this, many MANY customers are angry right now. Please update, Thanks!

[JohnB]

Thank you for letting us know about this. I'll make sure we start looking into this right away, and please let me know if this continues to happen. I wish I could give you more information at this time.

[Paige]

Where are they not seeing the preorders? Their "My Account"?

[Andy1735]

Yes that is correct

[Andy1735]

My test account still shows pre-orders

[JohnB]

This has now been addressed. Could you please double check that your customers can view their pre-orders now?

[Andy1735]

This is probably related to this so I am adding to this thread. A customer [email protected] has reported, and I have verified by logging into his account, that all of his old orders are showing up as not shipped.

[Andy1735]

they do appear as shipped in the backend however.

[JohnB]

Thanks for letting us know about this. I'll make sure that we look into this and I'll let you know when I have more information!

[JohnB]

This has been addressed and your customers should be able to see either the shipping method or the tracking number when they look at their past orders in the My Account area. If you could please double check this is working for me, I would appreciate it.

[Andy1735]

looks good. Thanks!!