Customer charged three times in single order

We appreciate your feedback - please let us know how we can improve AllProWebTools.
Post Reply
Andy1735
Posts: 537
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Tue Sep 08, 2015 2:57 pm
Website: www.secretcompassonline.com

Customer charged three times in single order

Post by Andy1735 »

Order 15650, you can see she was charged three times for $295.33

FYI, this was a pre-order in which she paid a $30 deposit. We had to adjust the math while converting the pre-order because the system is unable to charge a customer just the remaining amount due. So we make the invoice total the remaining amount we are owed so that a customer does not overpay. If we had converted and left things as is the customer would have been asked to pay $315.33 which is the actual total cost to her.

We voided the extra payments manually. We only noticed because the customer saw the charges on her statement and notified us.
User avatar
Paige
Support Team
Support Team
Posts: 461
Joined: Fri Feb 24, 2012 3:41 am
Website: www.allprowebtools.com
Location: Fort Collins, CO
Contact:

Re: Customer charged three times in single order

Post by Paige »

Andy, thank you for reporting this! We will look into it and get back to you :D
User avatar
Christine
Support Team
Support Team
Posts: 126
Joined: Mon Feb 27, 2012 11:12 pm

Re: Customer charged three times in single order

Post by Christine »

Hi Andy,

I have addressed the triple payment issue. We are also adding the invoice reflecting what is due based on payments to the next version.

Christine
Andy1735
Posts: 537
Joined: Tue Sep 08, 2015 2:57 pm
Website: www.secretcompassonline.com

Re: Customer charged three times in single order

Post by Andy1735 »

Can't wait! Thanks :)
Post Reply