Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Post by **Andy1735** » Tue Sep 08, 2015 3:16 pm

Customers using Paypal asked to pay entire invoice amount, not remaining amount due. This causes us to not be able to use the AP invoicing, instead we have to go directly to Paypal and invoice, or create an entire new order with the price adjusted to reflect what the customer owes.

Post by **Andy1735** » Tue Sep 08, 2015 3:21 pm

The discount is added to the final invoice amount, rather than being subtracted from the item cost. This would a workaround to pre-order conversion not working correctly and would be used to reflect a deposit that a customer made. As it stands though it is unusable.

On any new orders the discount appears to work correctly.

Paige · Post by **Paige** » Wed Sep 09, 2015 3:01 pm

Thank you Andy for adding to our forum! We are aware of the issue and are actively working with PayPal to resolve it.

Post by **Andy1735** » Wed Sep 09, 2015 3:08 pm

Thanks! That will greatly speed up invoicing when it is resolved.

Post by **Andy1735** » Wed Sep 09, 2015 3:18 pm

I actually just tested this on my end and with paying by CC the customer is asked to pay the full invoice rather than remaining amount. Should I start another thread with that or just stick with this one?

Paige · Post by **Paige** » Wed Sep 09, 2015 3:21 pm

Let's just stick with this one, but thank you for the additional information

Post by **Andy1735** » Wed Sep 09, 2015 3:25 pm

I miss typed in that one. Pre-order conversion does seem to work correctly, the remaining amount due is computed correctly. The issue with using the pre-order conversion is when the customer goes to pay the invoice they are asked to pay the whole amount. So that is why we attempted to use "discount" - basically we would delete out all line items, then re-enter the item, and enter the deposit paid in the discount field. But the math is bad so we can't do that.

Post by **Andy1735** » Wed Sep 16, 2015 4:52 pm

Any news on this?

Paige · Post by **Paige** » Wed Sep 16, 2015 10:42 pm

Not as of yet, thank you for your patience

Post by **Andy1735** » Wed Sep 23, 2015 10:54 am

What is the ETA on this getting resolved? This has been an issue for over four months now. thanks.

Christine · Post by **Christine** » Mon Sep 28, 2015 11:29 am

Hi Andy,

We will be addressing this issue in our next version.

Christine

Post by **Andy1735** » Wed Nov 18, 2015 1:01 pm

Any updates on this? The next version was supposed to be out on the 15th.

Post by **Andy1735** » Fri Jan 15, 2016 10:32 am

Still happening. 16598, customer as asked to pay entire amount due. This was with a credit card payment. Please give me an update on this.

Paige · Post by **Paige** » Fri Jan 15, 2016 1:09 pm

Is this the first order this has happened to or has it been consistent?

Post by **Andy1735** » Tue Jan 19, 2016 11:41 am

Most of the time we have been doing our own math to get the invoice numbers correct so it is hard to say. Does it work correctly when you test?

Paige · Post by **Paige** » Tue Jan 19, 2016 11:52 am

Yes, it does work correctly when we test it

Post by **Andy1735** » Thu Jan 21, 2016 2:16 pm

Well, it doesn't seem to be working for us. I will have Shane invoice someone soon and we will see how that goes.

Christine · Post by **Christine** » Fri Jan 22, 2016 12:44 pm

Hi Andy,

Have you processed any with Paypal showing the correct amount remaining? That was the situation I was addressing.

Post by **Andy1735** » Fri Jan 22, 2016 1:27 pm

Hey Christine,

We just tested this out using Bradley's customer account and order 18648. The front end did show that 11.45 was remaining due.

When we tried to pay with paypal it DID seem to work correctly. We didn't actually go so far as to process the payment, but paypal looked like it was going charge $11.45

We then ran the payment with his credit card, and the processed amount was incorrect. It ran the entire 51.45 as you can see looking at that order.

So Paypal works, CC does not, which means we can't use invoicing as is, since we don't know which method the customer is going to use.

Post by **Andy1735** » Fri Jan 22, 2016 1:29 pm

And just as a side note, nothing indicated to Bradley that he was going to be charged the full amount, even after the charge processed. I found after looking at Cayan and looking at the order in APWT admin.

JohnB · Post by **JohnB** » Wed Feb 03, 2016 6:23 pm

Thank you for the update. I will make sure we look into this!

Paige · Post by **Paige** » Fri Feb 05, 2016 5:37 pm

This has been addressed, please verify and let us know if it happens again!

Post by **Andy1735** » Fri Feb 05, 2016 5:43 pm

I was just going to add to this. We have a customer who is being asked to pay the full amount, with Paypal this time, 16127

Post by **Andy1735** » Mon Feb 08, 2016 5:38 pm

this is still happening: 18827

CC payment this time...

JohnB · Post by **JohnB** » Mon Feb 08, 2016 6:11 pm

Thank you for letting us know. I will make a note of this and make sure we look into it!

AllProWebTools.com

Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Discount on line items does not work in preorder conversions

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Discount on line items does not work in preorder conversions

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due