Customer requested password and did not recieve email.

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Debbie34
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Joined: Fri Apr 19, 2013 3:12 pm
Website: www.desiredreflections.com
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Customer requested password and did not recieve email.

Post by Debbie34 »

Why would the lost password email not go out, I have had several people say that.
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Christine
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Re: Customer requested password and did not recieve email.

Post by Christine »

Hi Debbie,

This problem has been addressed, could you please verify.
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Debbie34
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Re: Customer requested password and did not recieve email.

Post by Debbie34 »

Not sure what you mean "verify"
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Christine
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Re: Customer requested password and did not recieve email.

Post by Christine »

By testing a sending a password and checking if they (or you if you send one to a test account with your email) receive the password.
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Debbie34
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Re: Customer requested password and did not recieve email.

Post by Debbie34 »

:cry: I have tested this and I do not receive an email. Customers having the same issue tried again today. When I request email it doesn't go to the page that says an email was sent.
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Christine
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Re: Customer requested password and did not recieve email.

Post by Christine »

Just to make sure we are talking about the same thing, are you trying the lost password form on your website or clicking the send buyers password button in the console?
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Christine
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Re: Customer requested password and did not recieve email.

Post by Christine »

Hi Debbie,

I went ahead and fully tested both these password areas. I addressed the issue with the page not saying the email was sent. If you could verify again for me that would be excellent.
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Debbie34
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Website: www.desiredreflections.com
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Re: Customer requested password and did not recieve email.

Post by Debbie34 »

The website now shows it sent an email. However I did not get one.
Coling43

Re: Customer requested password and did not recieve email.

Post by Coling43 »

I have tested this as well and using our account I received the password email. Have you checked to see if it was sent to a spam folder?
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Debbie34
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Joined: Fri Apr 19, 2013 3:12 pm
Website: www.desiredreflections.com
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Re: Customer requested password and did not recieve email.

Post by Debbie34 »

I have no problem with password email to my email at DesiredReflections.com but not on my gmail email addresses. I have several log ins on my site to check stuff like this. I always check Spam.
Coling43

Re: Customer requested password and did not recieve email.

Post by Coling43 »

Could you add Lynda as a customer and we will test it with her email [email protected]
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Debbie34
Posts: 35
Joined: Fri Apr 19, 2013 3:12 pm
Website: www.desiredreflections.com
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Re: Customer requested password and did not recieve email.

Post by Debbie34 »

ok did it and requested a password. said it was sent.
Coling43

Re: Customer requested password and did not recieve email.

Post by Coling43 »

Lynda informed me that she received the email, are you still experiencing this problem?
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