Problems ordering with different shipping & billing address

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Debbie34
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Problems ordering with different shipping & billing address

Post by Debbie34 »

I have several customers who had issues with ordering when their shipping address zip code and billing zip code are different.
What can I do to help them?
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Christine
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Joined: Mon Feb 27, 2012 11:12 pm

Re: Problems ordering with different shipping & billing addr

Post by Christine »

Hi Debbie,

This is the same issue as your other thread, it is a setting in authorize.net that you need to turn off the address matching. I will have someone call you and get your up to date authorize.net information so we can turn the setting off for you.
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