Credit Card FREE $0.00 order?

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Lfrailey173
Posts: 505
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Credit Card FREE $0.00 order?

Post by Lfrailey173 »

Hi!
We just had the most bizarre order process through. Please look at buyer 5162 and order# 61834. It has no address on the order or the profile and the order has no items is for $0.00 and for payment method has "Credit Card FREE" listed on the invoice? Any ideas what is going on? Has the system been hacked?
Free 0 order.png
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Pichamon326
AllPro Provider
AllPro Provider
Posts: 43
Joined: Thu Jun 10, 2021 9:15 am
Website: www.allprowebtools.com

Re: Credit Card FREE $0.00 order?

Post by Pichamon326 »

If there are no items on the order and no payment was made, you can safely complete or ignore this order.

This same customer returned to your website 52 minutes later and successfully completed order# 61845. It is assumed they were having Internet or computer problems that prevented them from completing the first order.

For further information about what the customer experienced while on your website, we suggest contacting your customer to ask.
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