People Cannot Pay for New Home Specialist Program & Make Payments

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Ssechrist2865
Posts: 182
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

People Cannot Pay for New Home Specialist Program & Make Payments

Post by Ssechrist2865 »

Hello,

I have someone who said he tried to pay his order online, and he gets an error that won't allow him to pay. See attachments. Something is happening with the invoicing.

I have another person who tried to sign up for the New Home Specialist program, and she received the same type of error saying she needed a shipping method or something similar.

Please fix this as soon as possible.

Thank you,
Susan
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Dave
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Re: People Cannot Pay for New Home Specialist Program & Make Payments

Post by Dave »

You will find a setting on the main menu when you choose "Store" -> "Shipping Manager". The page looks like this:
Screenshot from 2023-04-08 14-32-29.png
Screenshot from 2023-04-08 14-32-29.png (8.8 KiB) Viewed 984 times
If you set the switch to green where it says "Do Not Display Shipping Options:"

This will allow your customers to make a purchase without requiring shipping.
Ssechrist2865
Posts: 182
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Re: People Cannot Pay for New Home Specialist Program & Make Payments

Post by Ssechrist2865 »

I guess I'm a little confused. None of our settings should change even if there has been a version upgrade to AllProWebTools. How do the settings automatically change???

Thank you,
Susan
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