Needed to Return an Order Instead of Void an Order

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Ssechrist2865
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meble kuchenne Mikołów Knurów Czechowice-Dziedzice
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Needed to Return an Order Instead of Void an Order

Post by Ssechrist2865 »

Hello,

I intended to return an order rather than void it. How do I go back and fix this so I can return this order? See attached screenshot. Thank you.
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Chopper326
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Re: Needed to Return an Order Instead of Void an Order

Post by Chopper326 »

You can simply click on the 'Options' button
1.png
1.png (42.31 KiB) Viewed 2215 times
and then you can select 'Return Order'
2.png
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Ssechrist2865
Posts: 182
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Re: Needed to Return an Order Instead of Void an Order

Post by Ssechrist2865 »

The system will not allow me to change any options. I need to refund this order (return order). Since I voided the order, the system will not allow me to make any changes.
Attached is the screenshot. How do I reverse this? Thank you.
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Screenshot (478).png
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Last edited by Ssechrist2865 on Thu Mar 02, 2023 10:33 am, edited 1 time in total.
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Chopper326
AllPro Provider
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Posts: 174
Joined: Thu Sep 09, 2021 11:37 am
Website: www.allprowebtools.com

Re: Needed to Return an Order Instead of Void an Order

Post by Chopper326 »

I understand. Please pay for the order again in order to mark it as 'paid in full' and you can try to return the order.

Next, you can edit the quantity of products you'd like to return (1). Do not forget to provide the reason for returning (2) as well.
3.png
3.png (51.58 KiB) Viewed 2208 times
You can click on the 'Submit' button when you're done.
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