IMAP Outlook setup

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Lfrailey173
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meble kuchenne Mikołów Knurów Czechowice-Dziedzice
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Website: apwt.realnoni.com

IMAP Outlook setup

Post by Lfrailey173 »

How do we export and import our email mailboxes hosted with AllProWebTools into Outlook. We need IMAP instructions. Thank you.
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Brads326
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Joined: Tue Dec 12, 2017 10:06 am
Website: www.allprowebtools.com

Re: IMAP Outlook setup

Post by Brads326 »

You will find all the information by clicking on "Settings" and then "Email" from your AllProWebTools account.

Then click the tab that says "Manage Email Addresses"
Steve173
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Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Re: IMAP Outlook setup

Post by Steve173 »

The email settings your provide here https://www.allprowebtools.com/Email-Settings/ for Outlook do not work. Just spoke to Microsoft Support and they troubleshooted and said we need contact you that there is something wrong with the server settings you provided as they do not work and Outlook cannot connect to your outgoing (SMTP) email server. Please help we would like to get this resolved so we can access our email.
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Brads326
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Re: IMAP Outlook setup

Post by Brads326 »

As Microsoft has explained to you, the password you have provided is incorrect.
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No one knows your password other than you.

Please try logging in with the same login and password here: https://webmail.realnoni.com/

If your login and password do not work for webmail, they will not work anywhere else.

You can change your password to anything you like as long (as it meets the complexity requirements*) by clicking on "Settings" and then "Email" from your AllProWebTools account. Then click the tab that says "Manage Email Addresses" and click the "edit" button for the email you would like to login to.

Please be aware that if there are too many attempts to login to your email with the wrong password (in an effort to protect your email account from hackers) the IP address that is trying to login will be blocked. If you continue to have issues, even with the correct password, please provide us with the IP address that is being used to check your email so we can verify that the IP address has not been blocked.

*Complexity Requirements: "Passwords should be at least 8 characters in length and cannot contain the email address being created or spaces. Your password should contain characters of at least two types (lower or upper-case characters, digits, and 2 special characters)"
Steve173
Posts: 174
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Re: IMAP Outlook setup

Post by Steve173 »

Aloha!
Yes Microsoft tech Support actually did troubleshoot the password possibility and determined this was not the issue as we can sign in at https://webmail.realnoni.com/ for all the email addresses we just cannot add the mailbox to apple mail our outlook as it is saying failed to connect to the servers. Microsoft also troubleshooted our internet connect on our end, the firewire and virus scanner protection and determined it was either the mail server credentials provided here for setup were either no longer valid or our mail host is blocking our IP addresses, which sounds like it may be the case.

Attached our screenshots of our login via webmail to both accounts this morning. There also is no possibility of the password being typed incorrectly on the Apple mail or Outlook IMAP setup as we have it pasted into a doc and Microsoft tech copied and pasted it directly into the pop up and directly into the webmail login, it works for webmail but it fails for IMAP set up on both Apply Mail and Outlook.

The IP addresses are:
192.168.1.4
192.168.1.1
172.20.10.4

Please help us as we need to get our emails moved off your hosting but we cannot complete this until we export our mailboxes.
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Brads326
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Joined: Tue Dec 12, 2017 10:06 am
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Re: IMAP Outlook setup

Post by Brads326 »

Your IP Addresses have been cleared - please try again.

If you continue to have problems, please verify that you can login to your email at: https://webmail.realnoni.com/ from the same computer (and with the same login and password) that is unable to connect with Microsoft Outlook and then please provide a screenshot of visiting this website from that same computer: https://whatismyipaddress.com/
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