logout when uploading CSV file

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logout when uploading CSV file

Post by Vincenttwo4204 »


Is there a way to turn off the Auto Log Out feature on AllProWebTools?

I don't know when this was added but it's incredibly annoying. My AllProWebTools constantly logs out in the middle of importing and adding lists and it's messing up my campaigns and may even be creating duplicates. This really needs to be fixed as soon as possible.
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RE: logout when uploading CSV file

Post by Dave »

It sounds like your upload is triggering an error. We can track this down if you can provide the CSV file you were uploading.

It may also be that your CSV file is too large. You can try splitting it in half and uploading each half separately.

This may also be caused if you have multiple windows open and if you are trying to upload multiple CSVs all at once.

You can also copy the URL that your browser is taken to when the logout occurs. There is information in the URL that can help us determine what caused the logout.

The more information you can provide, the better we can assist you to resolve this issue.
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