User Account Not Found

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Posts: 144
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Fri Sep 15, 2017 6:33 pm

User Account Not Found

Post by Ssechrist2865 »

Yesterday, I contacted Live Support and spoke to a new Support person. She was not able to assist me or find a solution. I asked her to text me when a solution had been found.

One of our members has tried to log in, and the error message she receives is "Account Not Found." She has an Active account, and I resent her password, reset her password, and nothing seems to be working in order to for her log in to her account.

We need a solution so that this member can access her account profile, etc.

Please see attachment. Thank you for your help.
Brenda Eways Account.jpg
Brenda Eways Account.jpg (1.6 MiB) Viewed 312 times
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Posts: 37
Joined: Thu Jun 10, 2021 9:15 am

Re: User Account Not Found

Post by Pichamon326 »

I was able to log in this account successfully. Please try again and if you have this issue again you can start a screenshare so we can assist you.

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