COVID-19 Shipping memo update-looking for suggestions
Posted: Tue May 19, 2020 5:48 pm
Hi!
We have a number of customers abroad and are experiencing a significant delay with parcels due to limited flights from the US to specific countries and restrictions in custom processing facilities. We have orders from March that are still sitting at international transport hubs in LA and San Fran awaiting a flight. Just spoke with business support at USPS and they confirmed that yes parcels are taking 8 to 12 weeks to arrive. They are suggesting that we either not ship abroad currently or add a blurb to our shipping section at checkout where international customers need to acknowledge that they are placing the order knowing that it may take 8 to 12 weeks to arrive....
Looking for suggestions from other AllProWebTools business customers, where on your website have you placed any type of COVID 19 shipping memo for your international customers?
From AllProWebTools support, is this even possible to have all customers with an international address that are trying to checkout that they would have to check a box that they are acknowleding the shipping delay and placing the order knowing this?
We have a number of customers abroad and are experiencing a significant delay with parcels due to limited flights from the US to specific countries and restrictions in custom processing facilities. We have orders from March that are still sitting at international transport hubs in LA and San Fran awaiting a flight. Just spoke with business support at USPS and they confirmed that yes parcels are taking 8 to 12 weeks to arrive. They are suggesting that we either not ship abroad currently or add a blurb to our shipping section at checkout where international customers need to acknowledge that they are placing the order knowing that it may take 8 to 12 weeks to arrive....
Looking for suggestions from other AllProWebTools business customers, where on your website have you placed any type of COVID 19 shipping memo for your international customers?
From AllProWebTools support, is this even possible to have all customers with an international address that are trying to checkout that they would have to check a box that they are acknowleding the shipping delay and placing the order knowing this?