Credit order without adding back to inventory or deducting from sales report

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Cfisher2118
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Credit order without adding back to inventory or deducting from sales report

Post by Cfisher2118 »

Is there a way to apply a partial to a credit without affecting the sales reports (COGS in particular) and the inventory (system treats it as a return and adds it back to inventory)?
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JohnB
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Re: Credit order without adding back to inventory or deducting from sales report

Post by JohnB »

You cannot return an order, or return partial credit, without returning the inventory. In your situation, the best way to handle this is to create an order for the customer for Account Credit.

You can create an order for the customer for the amount of Account Credit you would like to credit them. Then, you can pay this order using the "Admin" Pay option. This means you are basically giving the customer these Account Credits. You can then add a note to the order indicating what this Account Credit is for, and you can even reference the old Order Number in your notes.

Please let me know if you have any more questions!
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