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webmail auto reply

Posted: Mon Dec 05, 2016 8:34 pm
by Lfrailey173
Hi! How do I add an auto reply to my webmail email? I have looked everywhere in the settings tab and am obviously missing something as I can not figure out where to do this. thank you!

Re: webmail auto reply

Posted: Mon Dec 05, 2016 9:32 pm
by Dave
We use a third party webmail program called roundcube. Here are the instructions to setup an auto-reply in roundcube:

http://www.targetintegration.com/knowle ... -roundcube

Re: webmail auto reply

Posted: Mon Dec 05, 2016 11:27 pm
by Lfrailey173
awesome thank you!

Re: webmail auto reply

Posted: Thu Dec 27, 2018 8:40 pm
by Lfrailey173
Aloha!

Has the auto reply set up for webmail changed? I enable the out of the office and tested from two emails and no auto reply sent.....

Re: webmail auto reply

Posted: Fri Jan 04, 2019 10:02 am
by Dave
I am not aware of any changes.

Re: webmail auto reply

Posted: Wed Jan 09, 2019 9:39 am
by Lfrailey173
Do you know who I can contact? I have my auto reply enabled and it’s not sending to any incoming emails.

Re: webmail auto reply

Posted: Wed Jan 09, 2019 10:28 am
by Dave
I have just created a test email address on your account and I setup an out of office message by following the instructions found here: https://www.targetintegration.com/how-t ... roundcube/ I then sent a test email to that address from a gmail account and within 10 seconds I received the auto-reply message.

I then sent a second email and I did NOT receive the out of office message. I believe that this is how the Roundcube mail client was designed so that an auto-reply is not sent for every email sent from the same person several times in the same day. The thought is that if they receive the one out-of-office notification that they are now aware that you are out of the office and there is no need to send them multiple copies of the same out-of-office reply.

You may try re-sending your test email on a different day, or from an entirely different email account and taking note of how Rouncube behaves under those circumstances.

Re: webmail auto reply

Posted: Tue Apr 16, 2019 8:16 pm
by Lfrailey173
aloha!
Just followed the instructions in the link however the "reply with message" option is not an option on the drop down menu. Attached below is the screenshot of what i see....which option do i select?

Re: webmail auto reply

Posted: Wed Apr 17, 2019 12:15 pm
by Dave
You can select the option that says "out of office message"

Re: webmail auto reply

Posted: Thu May 02, 2019 5:14 pm
by Lfrailey173
aloha! yes that's the option I select but any test emails i send never get the auto reply

Re: webmail auto reply

Posted: Fri May 03, 2019 9:11 am
by Dave
In order to help you further with this, we will need to do a Support Screenshare. Here is a video that will show you how to start a Support Screenshare: