State Tax

[Desiree1775]

I changed the tax rate for the state we are located to charge the customer, like I was directed to in the forum. We just had a order from our state and the customer was not charged. Could you please look at this matter and let me know what has to be done to make the orders from our state pay the sales tax. Thank you.....

[Paige]

What the order number that was effected?

[Desiree1775]

It was order number 3397.

[Paige]

Both of the items on this order: Inflamagone with Fulvic Acid and Dr. Nuzum's Digest & Digestive Detox, are set to "No" on "Taxable?" on the product settings. This is not the default setting that all new products are created with in AllProWebTools.

To change this go to Store > View Products, select the product you wish to edit and on the "Basics" tab there is a drop down labeled "Taxable?".

[Desiree1775]

If I set all the products to, yes, taxable.....will it only charge ID tax? Did I change the settings correctly for ID Tax?

[JohnB]

If you set the products to "Yes" for Taxable? then whenever those products are ordered, tax will be applied. It will automatically apply tax according to the customer's address, unless you are creating manual orders in the console, where you can change the Tax Preset before clicking on Create Order