Order can't be voided

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Cfisher2118
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Order can't be voided

Post by Cfisher2118 »

Trying to void a credit card order, but we get the error message that credit card number is invalid. And since we can't void the payment, we can't void the order.
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Paige
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Re: Order can't be voided

Post by Paige »

Is there a reason you are voiding it instead of returning the order?
Cfisher2118
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Re: Order can't be voided

Post by Cfisher2118 »

It is a duplicate order.
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Christine
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Re: Order can't be voided

Post by Christine »

What order id is it?
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Re: Order can't be voided

Post by Cfisher2118 »

It is order # 1679. Apparently what is happening is that my people are accustomed to voiding orders directly in authorize.net instead of through the order detail page. So once they do this, payment cannot be voided through all-pro. So I guess the question is, once this is done, is there a way to force the voiding of an order?
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