Emails not being sent

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Leo4475
Posts: 3
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Wed Sep 28, 2022 10:07 am
Website: elevenhrservices.myallprowebtools.com

Emails not being sent

Post by Leo4475 »

I communicated about an email issue that is going to be escalated to support level 2. I would like to get some feedback once this is resolved.

Thanks,

Leo
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Dave
Support Team
Support Team
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Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
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Re: Emails not being sent

Post by Dave »

The records indicate that the contacts were added to the campaign at 3:17pm on Sept 23rd and after this the campaign sequences were changed as show in the user activity log below:
Screenshot from 2022-09-29 01-26-34.png
Screenshot from 2022-09-29 01-26-34.png (45.75 KiB) Viewed 627 times
Changing the campaign AFTER adding contacts is not advised as it can cause unintended behavior.

We can investigate this issue for you further after you update the password manager with the login information for your Sendgrid account as show in this video:

Leo4475
Posts: 3
Joined: Wed Sep 28, 2022 10:07 am
Website: elevenhrservices.myallprowebtools.com

Re: Emails not being sent

Post by Leo4475 »

So the issue was that the emails did not get sent and then it sent the second scheduled group of emails instead and it only sent some of them. I tried to add a password and info for SendGrid. When I hit save, it does not save. Please advise
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Chopper326
AllPro Provider
AllPro Provider
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Joined: Thu Sep 09, 2021 11:37 am
Website: www.allprowebtools.com

Re: Emails not being sent

Post by Chopper326 »

Hi Leo! I understand the issue that you are experiencing at the moment and we are working on addressing it as we speak.

I see that your Sendgrid password is saved on your password manager now.

Can you provide me with the verification code that texted to your phone?
Leo4475
Posts: 3
Joined: Wed Sep 28, 2022 10:07 am
Website: elevenhrservices.myallprowebtools.com

Re: Emails not being sent

Post by Leo4475 »

4980322 This is the last one that got sent to me
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