Search found 1221 matches
- Tue Apr 18, 2017 12:37 pm
- Forum: Help / How to use AllProWebTools
- Topic: Client account smtp settings - sending failed
- Replies: 2
- Views: 3385
Re: Client account smtp settings - sending failed
You may also consider upgrading them to the new APWT-SMTP system. It offers more features and easier integration. Here is more info and setup instructions: https://www.allprowebtools.com/AllProWe ... P-Service/
- Tue Apr 18, 2017 11:07 am
- Forum: Help / How to use AllProWebTools
- Topic: How to automatically fill email templates with contact info?
- Replies: 7
- Views: 4070
Re: How to automatically fill email templates with contact info?
Where are you currently storing this information in the CRM?
- Tue Apr 18, 2017 9:48 am
- Forum: Help / How to use AllProWebTools
- Topic: How to automatically fill email templates with contact info?
- Replies: 7
- Views: 4070
Re: How to automatically fill email templates with contact info?
AllProWebTools provides the following ShortCodes that can be used in the body or subject line of your email templates: {FIRST} {LAST} {NAME} - Prints the First and Last name together {FULLNAME} - Prints the First and Last name together {COMPANY} {EMAIL} {COUPON} {AFFILIATEID} {DELIVERYDATE} {SITEID}...
- Mon Apr 17, 2017 11:20 am
- Forum: Help / How to use AllProWebTools
- Topic: Changing How They Heard about Us Options
- Replies: 3
- Views: 2683
Re: Changing How They Heard about Us Options
The "How They Heard about Us" selection pulls from your "Marketing Sources". You can access this from your main menu by choosing:
"Marketing" -> "Marketing Sources"
Here you can see your list of Marketing Sources and you can add, edit and delete them.
Hope that helps!
"Marketing" -> "Marketing Sources"
Here you can see your list of Marketing Sources and you can add, edit and delete them.
Hope that helps!
- Mon Apr 17, 2017 11:09 am
- Forum: Report a Bug
- Topic: Images are blank
- Replies: 2
- Views: 2696
Re: Images are blank
It appears that someone has made changes to the DNS settings for summmitleadership.com - this has effectively, disconnected the AllProWebTools account from their website domain name. The fix is simple, add a DNS CNAME record that points apwt.summmitleadership.com to apwt.allprowebtools-s2.com. We di...
- Tue Apr 11, 2017 9:34 am
- Forum: Help / How to use AllProWebTools
- Topic: Sending a 'test email'
- Replies: 3
- Views: 2099
Re: Sending a 'test email'
If you would like to contact us via ScreenShare Support - we will be happy to assist you!
- Mon Apr 10, 2017 3:59 pm
- Forum: Help / How to use AllProWebTools
- Topic: Sending a 'test email'
- Replies: 3
- Views: 2099
Re: Sending a 'test email'
Great question, it looks like you are using an old SMTP service called Mandril. Here is a recent article that will help you update your SMTP settings. https://www.allprowebtools.com/AllProWebTools-SMTP-Service/ Feel free to contact us with via Screenshare Support for further assistance with this, we...
- Mon Apr 10, 2017 1:22 pm
- Forum: Help / How to use AllProWebTools
- Topic: Removing APWT signature/manage subscriptions
- Replies: 4
- Views: 3757
Re: Removing APWT signature/manage subscriptions
You have 2 WebTools to choose from: "Custom Branding" - will remove the mention of "AllProWebTools" from your website footer and the email footer. "B2B Email Marketing" - will remove the entire footer from all emails (including the "manage subscription" options. You can still provide your own custom...
- Thu Apr 06, 2017 3:57 pm
- Forum: Help / How to use AllProWebTools
- Topic: Customizing invoices
- Replies: 9
- Views: 4619
Re: Customizing invoices
We will work on a solution for you. What is the maximum character length that you will need?
- Mon Apr 03, 2017 3:17 pm
- Forum: Suggestions / Feature Requests
- Topic: My Tags
- Replies: 2
- Views: 1805
Re: My Tags
How would you like it to work if you add other tags in the future that are not related to groups, what if you have a tag for "leads" or "prospects" or "people with blue eyes"?
Would it work if the links wen to a webpage that had the EXACT same name as the tag?
Would it work if the links wen to a webpage that had the EXACT same name as the tag?
- Mon Apr 03, 2017 3:13 pm
- Forum: Suggestions / Feature Requests
- Topic: Survey Feature
- Replies: 1
- Views: 1935
Re: Survey Feature
You can access the survey system from the main menu by going to "Website" and then clicking on "Surveys"
- Fri Mar 31, 2017 10:04 pm
- Forum: Report a Bug
- Topic: My products are blank
- Replies: 4
- Views: 4057
Re: My products are blank
This issue has now been resolved.
- Fri Mar 31, 2017 9:37 pm
- Forum: Report a Bug
- Topic: My products are blank
- Replies: 4
- Views: 4057
Re: My products are blank
Thanks for reporting this! We were experimenting with some new settings in the BETA version that you are currently using. All of your product info is still there, you can use this link to access your product: https://c1730.allprowebtools-s2.com/console4.51/edit-product-information.php?prodid=1060 We...
- Wed Mar 29, 2017 12:05 pm
- Forum: Report a Bug
- Topic: Can't return order
- Replies: 2
- Views: 2631
Re: Can't return order
The refund page has been updated so that you can now refund to payment methods other than just "Credit Card". Thanks for reporting this!
- Tue Mar 28, 2017 2:04 pm
- Forum: Report a Bug
- Topic: Can't return order
- Replies: 2
- Views: 2631
Re: Can't return order
I am wondering if Authorize.net is reporting that the "transaction cannot be found" because it had already been altered directly in Authorize.net? I have never heard of a transaction not being found. I would only be able to investigate this further if I had access to your Authorize.net account. If y...
- Sun Mar 26, 2017 10:08 pm
- Forum: Suggestions / Feature Requests
- Topic: Add product number to Existing upsells
- Replies: 1
- Views: 2444
Re: Add product number to Existing upsells
Thanks for the suggestion!
Per your request this has been added, you should see the new feature the next time you login.
We can't always make changes so fast, but when we can - we do. Enjoy!
Per your request this has been added, you should see the new feature the next time you login.
We can't always make changes so fast, but when we can - we do. Enjoy!
- Sun Mar 26, 2017 9:14 pm
- Forum: Suggestions / Feature Requests
- Topic: Search by product number
- Replies: 1
- Views: 2228
Re: Search by product number
Great suggestion, we will consider adding that to a future release! Here is a work-around that you can easily use right now. When you are on a page editing a product, you will notice that in the URL it will say something like: edit-product-information.php?prodid=1024 That number "1024" is the produc...
- Sun Mar 26, 2017 9:09 pm
- Forum: Suggestions / Feature Requests
- Topic: Look in to future follow-up times
- Replies: 1
- Views: 2148
Re: Look in to future follow-up times
Great suggestion - this is already a feature if you have linked your AllProWebTools account with your Google Calendar! You will be able to view all of your upcoming appointments by day, week, or month by viewing your Google Calendar. This system can even send a calendar invite to your client to remi...
- Sun Mar 26, 2017 9:06 pm
- Forum: Report a Bug
- Topic: Importing in to custom fields
- Replies: 5
- Views: 3898
Re: Importing in to custom fields
Please email the csv that you are attempting to upload to us at support so that we may look into this further for you.
- Sun Mar 26, 2017 9:04 pm
- Forum: Report a Bug
- Topic: Follow Up date not showing up in notifications
- Replies: 1
- Views: 2143
Re: Follow Up date not showing up in notifications
I would like to help you, but I am not clear on what you are describing. I have looked up the record that you referred to and it says that the followup date is: 08-10-2016 09:38 PM This date is in the past (last year) - where is it that you are expecting to see a notification? Also, you do not have ...
- Sat Mar 25, 2017 10:00 pm
- Forum: Suggestions / Feature Requests
- Topic: Sharing contacts with other APWT users
- Replies: 2
- Views: 2634
Re: Sharing contacts with other APWT users
Love it when you suggest things that are already in the plans! Please keep the ideas coming!
In the interim, you can use the "introduce" button to automatically send the name, email, and phone number. You can read more about it here, or watch this 2 minute video:
In the interim, you can use the "introduce" button to automatically send the name, email, and phone number. You can read more about it here, or watch this 2 minute video:
- Sat Mar 25, 2017 9:54 pm
- Forum: Report a Bug
- Topic: Email shows as invalid, but is accurate
- Replies: 1
- Views: 1954
Re: Email shows as invalid, but is accurate
Thanks for contacting us about this. The same question has already been asked here.
Please look and see if that link helps you out and if you have further questions, leave a note at that link and we will be sure to answer you.
Please look and see if that link helps you out and if you have further questions, leave a note at that link and we will be sure to answer you.
- Thu Mar 23, 2017 11:19 am
- Forum: Help / How to use AllProWebTools
- Topic: Tracking how they heard about us
- Replies: 5
- Views: 4099
Re: Tracking how they heard about us
The pie chart is still accessible under "Contacts" -> "Affiliates"
- Mon Mar 20, 2017 4:18 pm
- Forum: Report a Bug
- Topic: Client not receiving invoices
- Replies: 1
- Views: 2054
Re: Client not receiving invoices
In researching this issue, we have confirmed that AllProWebTools did indeed send your emails out to the SMTP provider that you have configured (elasticemail). By logging into your ElasticEmail account and going to "reports" -> email logs, I was able to filter by "suppressed" and I found all of the e...
- Fri Mar 17, 2017 8:01 pm
- Forum: Report a Bug
- Topic: reinstating reoccurring orders
- Replies: 6
- Views: 4216
Re: reinstating reoccurring orders
Thanks for reporting this. We are currently working on a solution for you and plan to have more information for you on Monday.
- Thu Mar 16, 2017 7:33 pm
- Forum: Help / How to use AllProWebTools
- Topic: Checkboxes in Sign-Up Box
- Replies: 4
- Views: 3650
Re: Checkboxes in Sign-Up Box
The first step will be to create 3 different leadboxes in AllProWebTools. Assign each leadbox to a different tag. After you have created all 3 leadboxes, go to "Contacts" on the main menu and select "Sign-up Boxes". Here you will see a list of all the signup boxes, you will want to note down the id ...
- Wed Mar 15, 2017 2:40 pm
- Forum: Suggestions / Feature Requests
- Topic: A couple different requests
- Replies: 3
- Views: 2759
Re: A couple different requests
Thanks! User feedback is how we continue to improve AllProWebTools. We will consider these for a future release.
- Mon Mar 13, 2017 11:59 am
- Forum: Help / How to use AllProWebTools
- Topic: void order with account credit
- Replies: 2
- Views: 2060
Re: void order with account credit
You just need to click the "void" button on the payment first. Once all payments are voided, you can void the entire order.
- Fri Mar 10, 2017 2:46 pm
- Forum: Report a Bug
- Topic: Random Contacts Dropped from Email
- Replies: 8
- Views: 5640
Re: Random Contacts Dropped from Email
It still sounds like a spotty Internet connection. There are over 2,000 records that you are requesting and if the connection gets dropped before all the data is transferred it can cause random issues.
I was able to download the data in your account and I am sending it to you via email now.
I was able to download the data in your account and I am sending it to you via email now.
- Fri Mar 10, 2017 1:35 pm
- Forum: Report a Bug
- Topic: Random Contacts Dropped from Email
- Replies: 8
- Views: 5640
Re: Random Contacts Dropped from Email
This sounds like your computer lost it's Internet connection - maybe even momentarily while the page was trying to load. I have just tested it and it seems to be working. Can you give it another try and let me know how it goes?
- Fri Mar 10, 2017 11:06 am
- Forum: Suggestions / Feature Requests
- Topic: Edit Shopping Carts (labor invoices)
- Replies: 3
- Views: 4843
Re: Edit Shopping Carts (labor invoices)
We appreciate your input and this is on the list to be considered in a future version. We have not had any additional requests from other users on this topic, and there have been a number of other requests that have received a number of votes from our user base. Projects are prioritized by number of...
- Fri Mar 10, 2017 11:00 am
- Forum: Suggestions / Feature Requests
- Topic: Discount After Invoice
- Replies: 1
- Views: 1653
Re: Discount After Invoice
In the example you have provided, you can submit the full price invoice to the client with a note that if they pay 90% of the bill, that you will mark the entire order as paid. Once they have made the 90% payment, you can apply the 90% payment (for instance, enter their check as payment) and then im...
- Wed Mar 08, 2017 4:53 pm
- Forum: Suggestions / Feature Requests
- Topic: DELETING FROM NOTES!!!
- Replies: 3
- Views: 2941
Re: DELETING FROM NOTES!!!
Just to clarify, are notes getting on the wrong account due to a software glitch, or is it user error?
- Wed Mar 08, 2017 4:18 pm
- Forum: Help / How to use AllProWebTools
- Topic: Sort by last name
- Replies: 4
- Views: 3124
Re: Sort by last name
It looks like you have a number of results for the name 'Wiggins" - there are some schools and other people with the same last name. The quick search feature only shows a few of the closest results. It would be too difficult to use the software if it showed 100 or 1,000 results on the quick search. ...
- Wed Mar 08, 2017 10:38 am
- Forum: Help / How to use AllProWebTools
- Topic: Correct Timecard
- Replies: 1
- Views: 1555
Re: Correct Timecard
If you need to delete a time-card entry on the same day that it occurred, you can go to where you clock-in, and you will see a delete button next to each clock-in row. Here is a video tutorial with more information about the time-card system: kk0gdIWyN0Q If you need to delete a clock-in from a day p...
- Tue Mar 07, 2017 8:16 pm
- Forum: Help / How to use AllProWebTools
- Topic: Sort by last name
- Replies: 4
- Views: 3124
Re: Sort by last name
Please provide an example search that is failing so that we can replicate the issue.
- Tue Mar 07, 2017 2:36 pm
- Forum: Help / How to use AllProWebTools
- Topic: Search by field
- Replies: 4
- Views: 3221
Re: Search by field
Thanks for pointing this out. It has been addressed - please try it again.
- Tue Mar 07, 2017 12:01 pm
- Forum: Help / How to use AllProWebTools
- Topic: Search by field
- Replies: 4
- Views: 3221
Re: Search by field
It is possible to search custom fields.
Please provide details of how we may replicate the issue that you are having.
Please provide details of how we may replicate the issue that you are having.
- Tue Mar 07, 2017 11:59 am
- Forum: Help / How to use AllProWebTools
- Topic: Gmail inbox integration
- Replies: 5
- Views: 3320
Re: Gmail inbox integration
Thanks for the suggestion, we love all the feedback we can get! That is not currently a feature or planned for any future versions. We recommend logging into your AllProWebTools CRM record for the client to see a complete history. If anyone else is interested in having this functionality, please let...
- Tue Mar 07, 2017 11:56 am
- Forum: Report a Bug
- Topic: Canada Province options missing
- Replies: 1
- Views: 2001
Re: Canada Province options missing
We have tried to replicate the issue that you are experiencing and we are seeing the correct provinces. Let's go over this together in our meeting today for the MER. This way we can share screens and walk through your options.
- Tue Mar 07, 2017 11:51 am
- Forum: Report a Bug
- Topic: autoship orders missing from order history
- Replies: 5
- Views: 3393
Re: autoship orders missing from order history
Let's go over this together in our meeting today for the MER. This way we can share screens and walk through your options.
- Mon Mar 06, 2017 1:36 pm
- Forum: Help / How to use AllProWebTools
- Topic: Gmail inbox integration
- Replies: 5
- Views: 3320
Re: Gmail inbox integration
I am not exactly sure what you are looking for, but we have created a number of tools relating to email that allow emails to be grouped by CRM record and the ability for multiple staff members (with different email addresses) to reply to an email from a client - all from inside AllProWebTools. This ...
- Mon Mar 06, 2017 12:52 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to Update Credit Remaining on Contact
- Replies: 1
- Views: 1888
Re: How to Update Credit Remaining on Contact
When you are ready to bill your client for all of the time that has been clocked in, follow these instructions to create what we call a "Labor Invoice": 1. Go to "Store" -> "View Orders" 2. In the top Right of this page, you will see a button labeled "Create Labor Invoices" 3. After clicking the but...
- Mon Mar 06, 2017 12:35 pm
- Forum: Suggestions / Feature Requests
- Topic: Creating a new contact from unmatched emails
- Replies: 1
- Views: 1859
Re: Creating a new contact from unmatched emails
We would love to do this too! We are currently working on a way to pull over the name, but this will not be perfect. For instance, if someone sets up their email account like this: Jon Doe <contact@example.com> We know that the first name and last name are separated by a space - and the email addres...
- Mon Mar 06, 2017 12:21 pm
- Forum: Help / How to use AllProWebTools
- Topic: Delete contacts in bulk
- Replies: 2
- Views: 2282
Re: Delete contacts in bulk
Yes, you can absolutely upload a csv with the tag "deleteme". Version 4.51 will offer the ability to delete all records associated with a tag. We are just putting the finishing touches on version 4.51 and performing the final testing. We will be upgrading your account in the coming days. Until you h...
- Sat Mar 04, 2017 6:01 pm
- Forum: Suggestions / Feature Requests
- Topic: scrolling the contact list
- Replies: 2
- Views: 2048
Re: scrolling the contact list
On the page where you are currently listing all of your contacts, you will notice a link just underneath the filter for "Managed By". It says "View All Contacts". You can use this link to see all of your contacts. Please note that because this page loads ALL of your contacts - it will likely take 30...
- Fri Mar 03, 2017 6:45 pm
- Forum: Help / How to use AllProWebTools
- Topic: Tracking how they heard about us
- Replies: 5
- Views: 4099
Re: Tracking how they heard about us
These are pulled from the "Marketing" -> "Campaign Sources"
Once you are on this page, you can click "Marketing Sources" at the top of the screen.
Then Click "New Ad Source"
Once you are on this page, you can click "Marketing Sources" at the top of the screen.
Then Click "New Ad Source"
- Fri Mar 03, 2017 1:40 pm
- Forum: Report a Bug
- Topic: deleting email address from profile
- Replies: 1
- Views: 2095
Re: deleting email address from profile
The "xxx"s entered was how email addresses were manually "removed" before we offered the ability to delete emails.
You can now delete emails by simply deleting the email and then saving the record.
We have cleared all of the email addresses that had "xxx"s in them for you.
You can now delete emails by simply deleting the email and then saving the record.
We have cleared all of the email addresses that had "xxx"s in them for you.
- Thu Mar 02, 2017 12:45 pm
- Forum: Help / How to use AllProWebTools
- Topic: Cancel an account from Expert panel
- Replies: 1
- Views: 5065
Re: Cancel an account from Expert panel
Please see the answer posted here
- Wed Mar 01, 2017 10:41 pm
- Forum: Report a Bug
- Topic: Shipping calculations error
- Replies: 6
- Views: 4136
Re: Shipping calculations error
Using item 1658, here are the dimensions: Array ( [qty] => 1 [oz] => 144 [value] => $189.95 [length] => 36 [width] => 18 [depth] => 7 ) Array ( [qty] => 2 [oz] => 288 [value] => $379.90 [length] => 36 [width] => 18 [depth] => 14 ) Array ( [qty] => 3 [oz] => 432 [value] => $569.85 [length] => 36 [wid...