Search found 505 matches
- Tue Aug 21, 2018 5:33 pm
- Forum: Report a Bug
- Topic: Buyer 11954 unable to update credit card info
- Replies: 4
- Views: 3432
Buyer 11954 unable to update credit card info
Aloha! Buyer 11954 is trying to update his card on file with us. He was able to remove the previous card however when he types in the new card details he is receiving this error "There is one or more missing or invalid required fields." I just tried to do it by logging in as buyer and am getting the...
- Sun Aug 19, 2018 10:53 pm
- Forum: Report a Bug
- Topic: emails bouncing back undelivered
- Replies: 3
- Views: 1942
Re: emails bouncing back undelivered
Great thank you!
- Wed Aug 15, 2018 2:38 pm
- Forum: Report a Bug
- Topic: emails bouncing back undelivered
- Replies: 3
- Views: 1942
emails bouncing back undelivered
Aloha! I think there might be some glitch with our email......email replies I sent to customers last Thursday 8/9 and Friday 8/10 are now bouncing back with a MAILER-DAEMON@s1.allprowebtools.com notification as undelivered.......we received one notice last night and this morning two more.....can you...
- Fri Aug 10, 2018 12:57 pm
- Forum: Help / How to use AllProWebTools
- Topic: order shipped email confirmation
- Replies: 3
- Views: 2162
Re: order shipped email confirmation
ok great! Is there a way to get the confirmation shipping email to show up in a customers profile feed so we can see if it''s been sent and if they opened like our other emails?
- Thu Aug 09, 2018 1:23 pm
- Forum: Help / How to use AllProWebTools
- Topic: Product review/testimonials "reject"
- Replies: 1
- Views: 1120
Product review/testimonials "reject"
Aloha!
We need to remove some testimonials and product reviews from our website.....if i click the reject button will this remove them from being displayed on our website yet keep a record in our console of the testimonial?
We need to remove some testimonials and product reviews from our website.....if i click the reject button will this remove them from being displayed on our website yet keep a record in our console of the testimonial?
- Wed Aug 08, 2018 12:10 pm
- Forum: Help / How to use AllProWebTools
- Topic: order shipped email confirmation
- Replies: 3
- Views: 2162
order shipped email confirmation
Aloha! How am I able to tell if our email notifying a customer that their order has been shipped was actually emailed to the customer? When I look at the customer's profile I am only seeing the new order and then that an email was sent confirming that the order has been received....there is no secon...
- Fri Aug 03, 2018 8:44 pm
- Forum: Help / How to use AllProWebTools
- Topic: blog comment notifications?
- Replies: 5
- Views: 3157
Re: blog comment notifications?
Aloha! I added the meta property tag with our facebook admin but we are still not getting notifications when someone posts on a blog?
- Wed Jul 25, 2018 11:42 pm
- Forum: Report a Bug
- Topic: Order for $0.00
- Replies: 1
- Views: 1077
Order for $0.00
Aloha! Can you take a look at order 37957 buyer 30573....came through for $0.00, with no address. In the payment details under processor it has "FREE" and there is no authorization code. The order looks to be for one packet of 2oz fruit leather $29 with an alias code applied that should have just gi...
- Wed Jul 04, 2018 1:17 pm
- Forum: Report a Bug
- Topic: Welcome coupon stacking
- Replies: 8
- Views: 4504
Re: Welcome coupon stacking
oops! Sorry I forgot to include that we had narrowed it down to mainly the aliases with the welcome code. There's just the one Pinterest code order where it stacked and then this week these two came through one is an alias code order and the other one of our bounce back codes: alias code order 37345...
- Mon Jun 25, 2018 7:16 pm
- Forum: Report a Bug
- Topic: Welcome coupon stacking
- Replies: 8
- Views: 4504
Welcome coupon stacking
Hi! Still not sure how customers are getting their welcome 10% off code to stack with our quantity discounts...I know you have tried to duplicate and I tried some test orders with no luck of getting it to double apply. Every single order with a welcome code and quantity discounts it applies the welc...
- Wed Jun 20, 2018 12:33 pm
- Forum: Report a Bug
- Topic: resolve cart button
- Replies: 3
- Views: 2164
Re: resolve cart button
buyer 23305 and 11986
- Tue Jun 19, 2018 7:57 pm
- Forum: Report a Bug
- Topic: resolve cart button
- Replies: 3
- Views: 2164
resolve cart button
Hi! The "resolve cart" button on abandoned carts is not working when we are in a customer's individual profile. When you click the shopping cart icon with the arrow nothing happens. However when we go to the dashboard and find the cart and click the button it resolves the cart. Can we get the option...
- Tue Jun 19, 2018 4:08 pm
- Forum: Report a Bug
- Topic: New leads are being tagged "buyers" instead of "leads"
- Replies: 2
- Views: 1939
Re: New leads are being tagged "buyers" instead of "leads"
ok great thank you!
- Mon Jun 18, 2018 9:06 pm
- Forum: Report a Bug
- Topic: New leads are being tagged "buyers" instead of "leads"
- Replies: 2
- Views: 1939
New leads are being tagged "buyers" instead of "leads"
Hi! When we receive an email from a potential customer they are being automatically tagged with the "buyers" tag instead of our "leads" tag. Since they have not actually made a purchase we would like them to be tagged to "leads"..... examples are customer Ids 30191 and 29918.....how do I fix this so...
- Mon Jun 18, 2018 8:50 pm
- Forum: Help / How to use AllProWebTools
- Topic: blog comment notifications?
- Replies: 5
- Views: 3157
Re: blog comment notifications?
ok great! I followed the link and have our FB Admin code. I went to add it to our Header but there are actually already quite a few "meta property" listings for facebook in our <head> "fb:pages" "fb:app_id" "fb:admins" 1) Should all of these have the same admin code? Currently they all have differen...
- Mon Jun 11, 2018 5:05 pm
- Forum: Help / How to use AllProWebTools
- Topic: reoccurring order discount?
- Replies: 3
- Views: 1929
Re: reoccurring order discount?
Ok great I will turn off the discount option. Is it possible that the discount turned itself back on recently or an automatic upgrade turned it on? We've had many autoship subscribes without this extra discount come through in the last couple of years and then the two autoship subscribes today sudde...
- Mon Jun 11, 2018 3:38 pm
- Forum: Help / How to use AllProWebTools
- Topic: reoccurring order discount?
- Replies: 3
- Views: 1929
reoccurring order discount?
Hi! We've had two orders in our order queue today where customers placed an order and received an "reoccurring order discount"? We have not offered a discount for signing up for reoccurring order for at least 3 yrs maybe even longer and it was a one time special.....how are customers selecting this ...
- Mon Jun 11, 2018 12:25 pm
- Forum: Report a Bug
- Topic: shopping cart payment error
- Replies: 1
- Views: 1629
shopping cart payment error
Hi! We've been getting a high volume of calls from customers who are trying to place an order on our website and on the payment screen when they type in the card number, expiration, cvc, billing zip code and click "place order" they get an error message and something along the lines of "some or all ...
- Fri Jun 08, 2018 2:12 am
- Forum: Help / How to use AllProWebTools
- Topic: blog comment notifications?
- Replies: 5
- Views: 3157
blog comment notifications?
Hi! Is there any notification sent (either via email or in our dashboard) when we receive a new blog comment? I've looked at website>blog comments but there is only one very old random comment showing. I keep coming across comments on our blogs that are great that we've not responded to and/or spam ...
- Thu May 31, 2018 12:57 pm
- Forum: Report a Bug
- Topic: Invoice shows double shipping
- Replies: 1
- Views: 1421
Invoice shows double shipping
Hi! Not sure what happened with this phone order. All appeared normal on the console order screen yesterday when I took the order however the invoice is printing two lines with "USPS Priority $6.80"..... the order total matches just one charge for shipping. Invoice 36455 buyer 22241 Can we get this ...
- Wed May 23, 2018 7:13 pm
- Forum: Report a Bug
- Topic: Error #994
- Replies: 9
- Views: 4190
Re: Error #994
Ok great news! Hopefully these letter quantities disappear...will let you know if any more arise. thanks!
- Wed May 23, 2018 12:04 pm
- Forum: Report a Bug
- Topic: Error #994
- Replies: 9
- Views: 4190
Re: Error #994
Hi! Another one this morning....seem to be getting new letters letters in the quantity field, this one has letter "o" Buyer 17074: when trying to pay with paypal she received error message that "this option is not currently available. try again later" so she tried to pay with credit card directly an...
- Tue May 22, 2018 11:55 am
- Forum: Report a Bug
- Topic: Error #994
- Replies: 9
- Views: 4190
Re: Error #994
oops for the Noni Lavender Lotion 4oz she used a coupon code for $1.80 off so total for this product should be $16.20
- Tue May 22, 2018 11:48 am
- Forum: Report a Bug
- Topic: Error #994
- Replies: 9
- Views: 4190
Re: Error #994
Aloha! Another one this morning: Buyer 18360, order 36247. The items she purchased are in her abandoned cart, the quantity say "1m" for all 5 items. She tried to pay with paypal and the received "this option is not available try again later" error message so she tried to pay with credit card and rec...
- Sun May 20, 2018 4:49 pm
- Forum: Report a Bug
- Topic: Error #994
- Replies: 9
- Views: 4190
Error #994
Hi! Just following up on "Error #994 Details of this error have been sent to the programming department" that 3 customers received this week when placing an order. 1) I asked buyer 29395 to resubmit his order as no card processing was showing in the console. He checked his bank statement and say the...
- Fri Mar 23, 2018 12:17 pm
- Forum: Report a Bug
- Topic: Print Invoices loads error page
- Replies: 1
- Views: 1549
Print Invoices loads error page
Hi! We are unable to print our invoices to fill orders :/ When we click the print invoices it loads an error page that says "c173.allprowebtools-s1.com is unable to handle this request. HTTP ERROR 500" Can you please check and hopefully get fixed so we can get orders filled and shipped today. thanks!
- Thu Mar 22, 2018 1:16 pm
- Forum: Report a Bug
- Topic: ' showing as ’
- Replies: 5
- Views: 3054
Re: ' showing as ’
Hi! The invoice for order 34762 buyer 28722 has the apostrophe in their city name as ’ showing as Coeur D’alene instead of Coeur D’alene. thanks!
- Mon Mar 19, 2018 12:26 pm
- Forum: Report a Bug
- Topic: ' showing as ’
- Replies: 5
- Views: 3054
Re: ' showing as ’
Hi! Another order came through today with the "’" in the place of the apostrophe... order 34717 buyer 26936. thanks!
- Thu Mar 08, 2018 3:19 pm
- Forum: Report a Bug
- Topic: ' showing as ’
- Replies: 5
- Views: 3054
' showing as ’
Hi John!
The apostrophe is showing as ’ on the invoice. Order # 34497 buyer 28532 Can you check what's causing this? thanks!
The apostrophe is showing as ’ on the invoice. Order # 34497 buyer 28532 Can you check what's causing this? thanks!
- Tue Jan 30, 2018 3:28 pm
- Forum: Report a Bug
- Topic: invoice gift message blank
- Replies: 3
- Views: 3129
Re: invoice gift message blank
Hi! Here's another phone order where the gift message came through blank. buyer 24312 order 33340. Is there supposed to be a save button on the console screen where we type the gift message in? There's just the little check box that we check and then type the message in and then create order but it ...
- Thu Jan 25, 2018 2:25 pm
- Forum: Report a Bug
- Topic: invoice gift message blank
- Replies: 3
- Views: 3129
invoice gift message blank
Hi! I just took a phone order and tried the new gift message option in the console. I checked the box for "this order is a gift" and then typed in the message. There is no save button so thought it would automatically save? When we print the invoice it has the gift message box but its just got the b...
- Thu Jan 25, 2018 2:12 pm
- Forum: Report a Bug
- Topic: invoice missing shipping line
- Replies: 1
- Views: 1817
invoice missing shipping line
Hi! Can you take a look at invoice 33256 for buyer 21539 it's missing the line under the products that shows the $6.80 shipping fee. The invoice total is correct. It was an order via Paypal. If possible would like to get invoice to reflect the shipping before we ship order out. thanks!
- Thu Jan 04, 2018 4:22 pm
- Forum: Report a Bug
- Topic: credit not able to be refunded
- Replies: 1
- Views: 1853
credit not able to be refunded
Hi! I have a separate order that I'm trying to refund as customs rejected the parcel and is sending it back to us. It's order 30740 for buyer 25873 and when I try to process the refund in the console i get an error message that says "credit card number is required"? How can I get this order refunded...
- Fri Dec 22, 2017 2:16 pm
- Forum: Report a Bug
- Topic: credit not able to be refunded
- Replies: 1
- Views: 2326
credit not able to be refunded
Hi! I am trying to refund the fruit leather on order 31669 for buyer 26850 and am getting this error message "10002: Security%20header%20is%20not%20valid"
- Wed Dec 20, 2017 4:15 pm
- Forum: Report a Bug
- Topic: address state field not registering
- Replies: 1
- Views: 1689
address state field not registering
Hi! New customers that are trying to fill out their address info get the drop down menu with all the state abbreviations however when they select their state the box just stays blank so they think nothing is registering however when i login and check their profile in the console the state field is f...
- Thu Dec 07, 2017 5:38 pm
- Forum: Suggestions / Feature Requests
- Topic: Gift Order
- Replies: 4
- Views: 3636
Re: Gift Order
Awesome! Thank you!
- Thu Nov 30, 2017 1:06 pm
- Forum: Help / How to use AllProWebTools
- Topic: Remove card on file
- Replies: 3
- Views: 2527
Re: Remove card on file
Ok great! Buyer id 20980
- Tue Nov 28, 2017 10:52 pm
- Forum: Help / How to use AllProWebTools
- Topic: "marked shipped" showing as "reshipped"
- Replies: 1
- Views: 2057
"marked shipped" showing as "reshipped"
Hi! Not sure what we have done but all the orders we click the check mark next to on the "view orders" page are showing as "reshipped" with a note on the customers profile too? How do we stop this as these orders were not "reshipped" they were just "shipped" for the first time......
- Sun Nov 26, 2017 4:16 pm
- Forum: Help / How to use AllProWebTools
- Topic: Remove card on file
- Replies: 3
- Views: 2527
Remove card on file
Hi! How do I remove a customer's credit card that is stored on there profile? When i login as buyer and click "update credit card info" it just allows me to update the info but not remove the card from being stored.....
- Fri Nov 17, 2017 10:33 pm
- Forum: Help / How to use AllProWebTools
- Topic: Void PayPal order
- Replies: 3
- Views: 3632
Void PayPal order
Hi! How do I void an order in the console that had it's payment processed via PayPal? When I try to void it an error message pops up saying "please void all payments before voiding order" and when I try to return the order in the console it has an error with the return since it was paid via Paypal. ...
- Thu Nov 09, 2017 6:33 pm
- Forum: Report a Bug
- Topic: coupon extended field issue
- Replies: 4
- Views: 3942
Re: coupon extended field issue
Ok yes makes sense about the extended fields! Sorry for the confusion!
- Thu Nov 09, 2017 4:13 pm
- Forum: Report a Bug
- Topic: coupon extended field issue
- Replies: 4
- Views: 3942
Re: coupon extended field issue
Hi! Yes order 31281 was an abandoned cart that I completed when she called in the console on our end. She was having issues imputing her card details. Every phone order today has the correct order total but the -$6.80 does not show in the extended fields just $0.00. Buyer 18024 order 31308 and buyer...
- Wed Nov 08, 2017 2:36 pm
- Forum: Report a Bug
- Topic: coupon extended field issue
- Replies: 4
- Views: 3942
coupon extended field issue
Hi! Our free shipping coupon is not showing the discount in the "extended field" and some of the order totals are correct and some are not. Ex buyer #24232 order 31284 does not show -$6.80 in the extended field but the order total is correct with no shipping applied whereas buyer 21876 order 31281 a...
- Tue Nov 07, 2017 2:56 pm
- Forum: Report a Bug
- Topic: Paypal order created duplicate order?
- Replies: 3
- Views: 3176
Re: Paypal order created duplicate order?
Yes I tried to void 31205 but it tells me I have to "void all payments before voiding order" but technically no payments were made for this order as the original order was 31204 and 31205 is the duplicate.....
- Mon Nov 06, 2017 8:01 pm
- Forum: Report a Bug
- Topic: Paypal order created duplicate order?
- Replies: 3
- Views: 3176
Paypal order created duplicate order?
Hi! We have an issue where a customer (buyer 16495) checked out via Paypal and somehow the AllProWebTools system generated two separate orders 31204 and 31205 that both have the same Paypal verification code. From what I can tell she was only charged once in Paypal? Can you help verify this? And the...
- Thu Oct 19, 2017 1:15 pm
- Forum: Report a Bug
- Topic: PayPal Invoices showing as invalid to customer
- Replies: 1
- Views: 2586
PayPal Invoices showing as invalid to customer
Hi! In the last couple of weeks we have been getting feedback from customers who checked out via PayPal saying that once they complete the order and are given the option to view the invoice when they select that button they are told that the invoice number is invalid. The customer ID who had this is...
- Tue Sep 19, 2017 6:53 pm
- Forum: Suggestions / Feature Requests
- Topic: Contact Us Email input field
- Replies: 7
- Views: 6613
Re: Contact Us Email input field
Great thank you!
- Tue Sep 19, 2017 12:04 pm
- Forum: Suggestions / Feature Requests
- Topic: Gift Order
- Replies: 4
- Views: 3636
Re: Gift Order
This is awesome!!
- Tue Sep 19, 2017 12:04 pm
- Forum: Suggestions / Feature Requests
- Topic: Contact Us Email input field
- Replies: 7
- Views: 6613
Re: Contact Us Email input field
Ok thanks for this! I will try to figure out where our site key codes are. Just curious how setting up the "I'm not a robot" box is going to help cut down on customers typing in their email address incorrectly? The invalid emails are actual valid customers or potential customers that just mistype th...
- Mon Sep 18, 2017 8:29 pm
- Forum: Suggestions / Feature Requests
- Topic: Contact Us Email input field
- Replies: 7
- Views: 6613
Contact Us Email input field
Aloha! Is it possible to have the contact us page request that the customer put in their email address twice and if the two emails don't match that they get an error? We have been getting more and more emails from our "contact us" screen and the email that the customer puts in is often not valid. We...