Search found 174 matches

by Steve173
Wed Nov 03, 2021 4:33 pm
Forum: Report a Bug
Topic: alt text partially displaying on website
Replies: 5
Views: 822

Re: alt text partially displaying on website

when we did the screenshare with Tommie we did not put the "<a href" in at all. It has just appeared there after the fact. Almost all of our alt text is missing from our website. Tommie should us how to add alt text to our images. For the blog images he asked us to input the alternative text in the ...
by Steve173
Fri Oct 15, 2021 9:37 pm
Forum: Help / How to use AllProWebTools
Topic: image ALT text
Replies: 4
Views: 5254

image ALT text

Where in the AllProWebTools console can we view and edit the image alt text for the images used on our product pages?
by Steve173
Mon Oct 04, 2021 8:42 pm
Forum: Report a Bug
Topic: shipping manager not updated with suspensions
Replies: 3
Views: 2561

shipping manager not updated with suspensions

Hi! Tommie helped us a few months ago with an issue a customer reported where they kept getting an error message in our shopping cart that "there are no available shipping options. Please contact us on....." After he looked into it he was able to point out that the country the customer was wanting t...
by Steve173
Mon Oct 04, 2021 5:59 pm
Forum: Help / How to use AllProWebTools
Topic: how to pull customers with no email address
Replies: 1
Views: 1855

how to pull customers with no email address

Hi! We are working on some promo campaigns for the holidays. How do we pull a listing or report of csv file of buyers that do not have an email address? Considering sending them promos via mail. I know we've done this in the past but can't remember how to pull the customer data for those without an ...
by Steve173
Thu Jul 22, 2021 2:34 pm
Forum: Report a Bug
Topic: credit card refunds not working
Replies: 2
Views: 1254

credit card refunds not working

We are trying to issue a partial refund and are getting the following error. Please advise.
by Steve173
Fri Jul 02, 2021 7:08 pm
Forum: Report a Bug
Topic: customer notes not displaying on printed invoice
Replies: 2
Views: 1073

Re: customer notes not displaying on printed invoice

any feedback on how to get the customer notes to actually display on the printed invoice? Tried again today and still nothing.....
by Steve173
Fri Jul 02, 2021 7:08 pm
Forum: Report a Bug
Topic: GDPR delete not working
Replies: 4
Views: 1443

GDPR delete not working

Hi! The GDPR delete function is not working. We are selecting "GDPR delete" and then clicking the red "Yes permanently delete" button and we are then taken to a confirmation page saying "Record has been permanently deleted" but it's actually not deleted. We can still type in the customers name in th...
by Steve173
Thu Jun 03, 2021 8:16 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 14
Views: 5907

New UK VAT regulatory changes

Is the AllProWebTools POS is compatible with the new UK VAT regulations that went into effect? Specifically that VAT is now regulated to be charged by the merchant at checkout at the point-of-sale for transactions £135 and under instead of at the point of importation. We know as a business we need t...
by Steve173
Wed Jun 02, 2021 2:29 pm
Forum: Report a Bug
Topic: MER abandoned cart data $3220761,570,899.55?
Replies: 2
Views: 811

Re: MER abandoned cart data $3220761,570,899.55?

Hmm interesting. How is that possible for them to select a quantity for the product over 99? We have the product set at "max quantity" per purchase to 99 for both Noni Fruit Leather products ID's 1002 and 1073 and on the website the drop down menu only goes to "99" so how can so many of these carts ...
by Steve173
Tue Jun 01, 2021 3:27 pm
Forum: Report a Bug
Topic: MER abandoned cart data $3220761,570,899.55?
Replies: 2
Views: 811

MER abandoned cart data $3220761,570,899.55?

Hi! Our MER for May 2021 has at least some data that does not seem accurate....is the abandoned cart data actually accurate? The missed sales was $3220761,570,899.55 and the avg order for abandoned carts was $9308,559,453.47?
may mer abandoned carts value .jpg
may mer abandoned carts value .jpg (230.38 KiB) Viewed 811 times
by Steve173
Thu Apr 22, 2021 5:21 pm
Forum: Help / How to use AllProWebTools
Topic: How to make image mobile responsive on dictionary pages
Replies: 3
Views: 1861

Re: How to make image mobile responsive

what if there is already code in the "style" box? Do we just add "display: block;max-width: 100%;height: auto;" after the code that's there?
by Steve173
Fri Apr 09, 2021 12:59 pm
Forum: Suggestions / Feature Requests
Topic: Deleted customer placed an order
Replies: 1
Views: 858

Re: Deleted customer placed an order

Never mind I just fixed it and recovered her data. But would like to suggest the in your next upgrade you code in a block that does not allow customers with a deleted profile to place an order.
by Steve173
Fri Apr 09, 2021 12:52 pm
Forum: Suggestions / Feature Requests
Topic: Deleted customer placed an order
Replies: 1
Views: 858

Deleted customer placed an order

Hi! Just completed a screenshare with support. They were unable to advise and suggested I post here in the suggestions tab. We have a customer who has a deleted profile but was able to login and place an order yesterday. Order #58237 Buyer #31504. We are trying to access the customers buyer profile ...
by Steve173
Thu Feb 25, 2021 12:25 pm
Forum: Report a Bug
Topic: US Virgin Islands missing from state drop down
Replies: 2
Views: 1434

Re: US Virgin Islands missing from state drop down

awesome thank you!
by Steve173
Mon Nov 16, 2020 12:15 pm
Forum: Help / How to use AllProWebTools
Topic: buy more save more coupon
Replies: 4
Views: 3301

Re: buy more save more coupon

The problem is we would not even know where to look in the coupon section for this possibility of configuration, in the past Dave and Jazzy have created all our coupons so we do not know how to use the coupon feature...that's why we did a screenshare with Tommie last Monday and he was going to call ...
by Steve173
Thu Oct 22, 2020 1:00 am
Forum: Help / How to use AllProWebTools
Topic: contact phone number mobile display issue
Replies: 7
Views: 2548

Re: contact phone number mobile display issue

Pretty sure it's not just happening on Iphone....the customer that brought this to our attention was using a "Non apple" ipad. 1. Looked in AllProWebTools by going to Settings->Administrator and there is no such thing as "css stylesheet"...do you mean "stylesheet"? 2. Also the two links you provide ...
by Steve173
Thu Oct 01, 2020 9:57 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 3184

Re: What constitutes an "invalid" email

I still do not have the "invalid emails" option under reports>contacts....we are now on version 5.5
reports contact invlaid emails missing .jpg
reports contact invlaid emails missing .jpg (210.59 KiB) Viewed 3126 times
by Steve173
Thu Oct 01, 2020 8:51 pm
Forum: Suggestions / Feature Requests
Topic: Add option to downgrade version
Replies: 0
Views: 9349

Add option to downgrade version

Requesting the option to be able to downgrade to the previous version in case an upgrade has unexpected glitches that negatively impact business/operations/experience to our customers. We were informed yesterday via chat that the option to "downgrade" or "go back to the previous version" was removed...
by Steve173
Mon Sep 21, 2020 8:06 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 6038

Re: upsell discount being removed in checkout

yes the explanation in the post you linked is exactly how we've always used the coupon system. However if you reference Noah's reply above he informed us this is no longer the case for us as in Sept of 2019 we had an issue with one bounce back code that was stacking because it was not set with the c...
by Steve173
Mon Sep 21, 2020 7:49 pm
Forum: Help / How to use AllProWebTools
Topic: How to delete Ad campaign
Replies: 1
Views: 1238

How to delete Ad campaign

How do we delete an Ad campaign? We have so many that we no longer use nor do we need the data from...our Ad campaign manager takes forever to load so hoping to delete the ones that we really don't need but we cannot find a delete or trash button any where?
by Steve173
Fri Sep 18, 2020 12:49 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 3184

Re: What constitutes an "invalid" email

We received an email notification saying we had received a reply to this forum question however there is no reply?
by Steve173
Fri Sep 18, 2020 12:46 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 6038

Re: upsell discount being removed in checkout

Thank you for clarifying the limitations of the coupon system. This was never explained to us until now. We now understand that our "upsell" coupons are pretty useless and are only creating further frustration by our customer with our website offering them a discount on an item they were not intendi...
by Steve173
Wed Sep 16, 2020 12:46 pm
Forum: Help / How to use AllProWebTools
Topic: Ad Campaign ref link tracking
Replies: 2
Views: 1599

Re: Ad Campaign ref link tracking

We've already done this....we are asking how the AllProWebTools ref link system is configured to function so we know the limitations of what we can and cannot expect from it. We've already set up a number of campaigns and been looking at the data and to be totally honest none of it makes any sense s...
by Steve173
Wed Sep 16, 2020 12:40 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 6038

Re: upsell discount being removed in checkout

The upsell codes have always worked fine until recently. When did you add the function? If you read the thread on "This functionality was added as requested by your company here: viewtopic.php?f=3&t=4168" you will see it's a completely different scenario than what we are asking about today. That was...
by Steve173
Wed Sep 16, 2020 12:28 pm
Forum: Report a Bug
Topic: earthlink.net email receiving issues?
Replies: 2
Views: 1586

Re: earthlink.net email receiving issues?

Ok are you sure? Last time it was something Dave had to do with contacting earthlink?
by Steve173
Tue Sep 15, 2020 12:34 pm
Forum: Report a Bug
Topic: earthlink.net email receiving issues?
Replies: 2
Views: 1586

earthlink.net email receiving issues?

Hi! Please remind us again how we fix the issue of customers who have "earthlink.net" email addresses that do not receive any emails from us? Just ran into the issue again....we have a customer who I can see has requested his password 3x and his profiles shows a send however he swears it's not in hi...
by Steve173
Mon Sep 14, 2020 7:48 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 3184

What constitutes an "invalid" email

Hi! Thank you Tommy for getting us the links to all our invalid emails....there's over 4000 so that's why the console would not load them in one go. Now we have a follow up question: What constitutes contact's email address to be marked as "invalid" in the AllProWebTools system?
by Steve173
Mon Sep 14, 2020 7:43 pm
Forum: Help / How to use AllProWebTools
Topic: Ad Campaign ref link tracking
Replies: 2
Views: 1599

Ad Campaign ref link tracking

Hi! We are trying to understand the tracking parameters on ref links in the AllProWebTools system. For example we create an "Ad Campaign" for a specific marketing email and insert the ref links into our marketing email. Is the Ad campaign tracking a click for every single ref link an email subscribe...
by Steve173
Thu Sep 10, 2020 6:52 pm
Forum: Help / How to use AllProWebTools
Topic: How to utilize "search words" in AllProWebTools
Replies: 4
Views: 2137

Re: How to utilize "search words" in AllProWebTools

Our question though is where in the console do we input the keywords for the AllProWebTool built-in search function to pull from? I'm pretty sure we have never done this which is probably why the search function is returning either no results or the most unrelated results possible...where do we look...
by Steve173
Tue Sep 08, 2020 9:19 pm
Forum: Help / How to use AllProWebTools
Topic: How to utilize "search words" in AllProWebTools
Replies: 4
Views: 2137

How to utilize "search words" in AllProWebTools

Hi! We've received a number of complaints from customers who are trying to use our "search" function on our website and the results from a search as far from helpful and relevant to what they are searching. How do we control this? Where in the AllProWebTools console do we enter a list of words that ...
by Steve173
Wed Jul 29, 2020 1:16 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 5827

Re: Console keeps signing out

Hi! Referenced the link and I'm not doing any of those three things. I'm only signing in on our main office computer, I'm only using one browser tab and I'm basically constantly using the software so it is not idle no where close to an hour, maybe 5 to 10 minutes at most.....
by Steve173
Fri Jul 03, 2020 8:15 pm
Forum: Report a Bug
Topic: blog text color
Replies: 0
Views: 4750

blog text color

HI! How do we fix this text color issue we are having in a blog we are creating? We want the paragraph header to be green and the text to be the dark grey color that is consistent with our website. However when we select highlight a line it changes all the text to the color not just the one line.......
by Steve173
Mon Jun 15, 2020 3:19 pm
Forum: Report a Bug
Topic: Customers are not able to change their password
Replies: 2
Views: 1503

Customers are not able to change their password

Hi! We have a buyer that is not able to change her password in "my account" When you click "my account" then "edit password" type in the old password and the new password and click save the box just pops up with "please re-enter your current password" which you do and the same thing happens. The cur...
by Steve173
Thu Jun 11, 2020 9:13 pm
Forum: Report a Bug
Topic: Ad campaign click data issue
Replies: 0
Views: 3647

Ad campaign click data issue

Hi! Figured out what the issue is with our emails and our Ad campaigns. Just sent a test email to myself. I clicked on every single link the in the email (all which have a ref link in our Ad campaign for June email 2). Then went back and refreshed the screen on the Ad campaign and only one link is s...
by Steve173
Thu Jun 11, 2020 6:43 pm
Forum: Report a Bug
Topic: Access denied error
Replies: 2
Views: 1464

Access denied error

Hi! Ever week our console suddenly locks user lfrailey out from editing webpages..... how do we prevent this from happening every week? What web tool needs to be added? All I did was click website> my webpages then clicked on a webpage to edit and received the access denied message...... access erro...
by Steve173
Thu Jun 11, 2020 6:39 pm
Forum: Report a Bug
Topic: Sign up box #17 missing
Replies: 1
Views: 1321

Sign up box #17 missing

Hi! How do we edit/view the settings for our sign up box #17....it has suddenly disappeared from our list?
sign up box 17 missing .jpg
sign up box 17 missing .jpg (299.88 KiB) Viewed 1321 times
by Steve173
Mon Jun 08, 2020 3:24 pm
Forum: Report a Bug
Topic: Customers unable to view our website
Replies: 3
Views: 1737

Re: Customers unable to view our website

It was actually two separate users...have user accounts for both been restored to have access? Don't want to tell them to try again if it's not going to work.
by Steve173
Fri Jun 05, 2020 3:18 pm
Forum: Report a Bug
Topic: Submission box report missing download CSV option
Replies: 6
Views: 2368

Re: Submission box report missing download CSV option

Hi! Just at had look at the version info for 5.4 and 5.5 and neither mention anything about the Submission box download being removed in 5.4 and becoming available in 5.5......
by Steve173
Thu Jun 04, 2020 7:04 pm
Forum: Report a Bug
Topic: Submission box report missing download CSV option
Replies: 6
Views: 2368

Re: Submission box report missing download CSV option

We were not aware this feature was removed....Is there any way to get it sooner? We are currently running a contest and our submissions box has a few hundred entries already that we are going to need to pull into an excel sheet on June 15th.
by Steve173
Tue Jun 02, 2020 10:30 pm
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 8485

Re: Tutorial for Ad Campaigns

Thanks for trying to help! The screenshot you took is from today June 2nd.....back in the thread on this question you had said that the Campaign tracking data updates whenever the screen is reloaded....this is clearly not happening correctly. Also if you reference the screenshots in https://allprowe...
by Steve173
Tue Jun 02, 2020 10:15 pm
Forum: Report a Bug
Topic: MER abandoned cart data
Replies: 4
Views: 1862

Re: MER abandoned cart data

Thank you for trying to help! Yes we understand the abandoned carts report only reflects data from visitors to our website who provided their contact information, we are not concerned about this.....We are also not concerned about the abandoned carts for June 1st to June 2nd. Sorry for the cut off s...
by Steve173
Tue Jun 02, 2020 6:15 pm
Forum: Report a Bug
Topic: Submission box report missing download CSV option
Replies: 6
Views: 2368

Submission box report missing download CSV option

Hi!
We used to be able to got to Reports >Website> Submissions> and then select the desired submission box and then download the submissions in a excel CSV file....this option is missing...it only gives us a "print" option now.
submission report missing download csv option.jpg
submission report missing download csv option.jpg (229.24 KiB) Viewed 2368 times
by Steve173
Tue Jun 02, 2020 4:27 pm
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 2421

Re: Cannot access the Forum

I can now access the main screen but when I click on any of the boards I get an message saying "You are not authorized to read this forum".
not authorized.jpg
not authorized.jpg (106.28 KiB) Viewed 2410 times
by Steve173
Tue Jun 02, 2020 4:23 pm
Forum: Report a Bug
Topic: Unpaid invoice section missing from customer "my account"
Replies: 3
Views: 1713

Re: Unpaid invoice section missing from customer "my account"

Sure you can use mine buyer 11986
by Steve173
Tue Jun 02, 2020 4:17 pm
Forum: Help / How to use AllProWebTools
Topic: How to check most recent Marketing email sends
Replies: 5
Views: 2092

Re: How to check most recent Marketing email sends

So if a customer creates an abandoned cart today they will receive the abandoned cart email. However if next week if they create another cart no abandoned cart email will be sent? When did this change? Our campaign used to send after ever new abandoned cart in order for us to touch the potential sal...
by Steve173
Tue Jun 02, 2020 4:07 pm
Forum: Help / How to use AllProWebTools
Topic: Testimonial submission
Replies: 16
Views: 5658

Testimonial submission

Hi! Customers used to be able to submit a testimonial on our website and we cannot find this section any where. It used to give them a drop down menu where they could select "general testimonial" or select from the drop down the specific product to leave a testimonial on. Now we can only find a butt...
by Steve173
Mon Jun 01, 2020 3:46 pm
Forum: Report a Bug
Topic: Unpaid invoice section missing from customer "my account"
Replies: 3
Views: 1713

Unpaid invoice section missing from customer "my account"

Hi! When customer's were having trouble placing an order we used to be create the order and then have them login to their account and there used to be a "Unpaid Invoices" section before "Order history"....the customer could then click the "pay invoice" and submit payment. This was particularly helpf...
by Steve173
Mon Jun 01, 2020 2:21 pm
Forum: Report a Bug
Topic: Ad Campaign not tracking visits
Replies: 0
Views: 2153

Ad Campaign not tracking visits

Hi! Our Ad Campaign for June 2020 Email 1 is not tracking data..... we had this same issue with May 2020 Email 2. May 2020 Email 3 seemed to track however we are back again to no data. The email sent out this morning. Every single link in the email had a ref link except for the social media icons at...
by Steve173
Mon Jun 01, 2020 1:39 pm
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 2421

Cannot access the Forum

Hi!
I cannot access the support forum under my id: lfrailey173.... only able to access a screen that says "this board has no forums"
forum access.jpg
forum access.jpg (133.22 KiB) Viewed 2421 times
by Steve173
Mon Jun 01, 2020 2:08 am
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 8485

Re: Tutorial for Ad Campaigns

Hi! Testing our June 2020 Email 1. I sent the test email to my mother buyer 4990 who is not on our main office IP address. She used her smart phone to review and clicked on every single link in the email. I also sent the test email to myself on the gmail account and used my smartphone and also click...