Search found 1221 matches

by Dave
Thu Aug 03, 2017 2:18 pm
Forum: Report a Bug
Topic: Web order invoice incorrect
Replies: 7
Views: 4256

Re: Web order invoice incorrect

29258 has been updated.
by Dave
Thu Aug 03, 2017 1:16 pm
Forum: Help / How to use AllProWebTools
Topic: linking with fulfillment company
Replies: 1
Views: 2143

Re: linking with fulfillment company

Thanks for considering AllProWebTools as a potential solution!

This is not a feature currently available with AllProWebTools as we have not had any requests for this. If anyone else would like to see this capability, please vote for this feature below.
by Dave
Thu Aug 03, 2017 1:14 pm
Forum: Report a Bug
Topic: Web order invoice incorrect
Replies: 7
Views: 4256

Re: Web order invoice incorrect

This invoice has been corrected.
by Dave
Thu Aug 03, 2017 9:17 am
Forum: Help / How to use AllProWebTools
Topic: page name
Replies: 2
Views: 2366

Re: page name

This is an indication that you have already used that page name somewhere else. You can find out what webpage is already using that name by visiting it directly in your browser. When I visit: https://www.surroundair.com/t1000/ I am seeing an existing product page.
by Dave
Thu Aug 03, 2017 9:15 am
Forum: Report a Bug
Topic: Web order invoice incorrect
Replies: 7
Views: 4256

Re: Web order invoice incorrect

This invoice has been manually corrected. You may find other non-US orders with a similar display error. Let us know here and we will correct them ASAP for you.
by Dave
Tue Aug 01, 2017 2:16 pm
Forum: Report a Bug
Topic: New Stylesheet look
Replies: 12
Views: 5313

Re: New Stylesheet look

If you were using the previous version yesterday, you may need to hit shift+refresh on your browser a few times to load the most up-to-date code for the search system.
by Dave
Fri Jul 28, 2017 2:12 pm
Forum: Help / How to use AllProWebTools
Topic: Add fields to the 'Create Buyer' Template
Replies: 3
Views: 3389

Re: Add fields to the 'Create Buyer' Template

Thanks for the detailed description and screenshots - they are very helpful. The client that you are working on agreed to a proposal where their new users would initially fill out a leadbox with those fields (Organization, practice, and employee count). This would also include their email address. O...
by Dave
Fri Jul 28, 2017 1:21 pm
Forum: Help / How to use AllProWebTools
Topic: logo size and logo clarity
Replies: 4
Views: 3550

Re: logo size and logo clarity

The logo upload system was provided for non-technical users and provides a simple way to upload a logo. This method does attempt to resize the image and does not offer much flexibility. For advanced users and professional web developers, we recommend uploading the logo manually (as shown here: https...
by Dave
Fri Jul 28, 2017 11:25 am
Forum: Help / How to use AllProWebTools
Topic: Login/Logout/My account links
Replies: 8
Views: 8126

Re: Login/Logout/My account links

Thanks for letting us know about the upload - that has been addressed.

We have made an adjustment to the login and myaccount links. Please take a look at this and let us know your thoughts.
by Dave
Fri Jul 28, 2017 11:25 am
Forum: Help / How to use AllProWebTools
Topic: Login/Logout/My account links
Replies: 8
Views: 8126

Re: Login/Logout/My account links

See the attached
by Dave
Thu Jul 27, 2017 5:15 pm
Forum: Suggestions / Feature Requests
Topic: Request for APWT Forums
Replies: 3
Views: 2887

Re: Request for APWT Forums

Session times will remain at 1 hour. I'm sorry for the inconvenience.
by Dave
Wed Jul 26, 2017 2:14 pm
Forum: Suggestions / Feature Requests
Topic: Request for APWT Forums
Replies: 3
Views: 2887

Re: Request for APWT Forums

The session is set for an hour. Please let us know if the issue continues to happen within an hour of your first login.
by Dave
Wed Jul 26, 2017 9:42 am
Forum: Help / How to use AllProWebTools
Topic: how to re-enable a coupon easily? how do we do this?
Replies: 2
Views: 2136

Re: how to re-enable a coupon easily? how do we do this?

Go to "Store" on the main menu and then choose "Coupons". At the top of the screen, you will find a tab called "Existing Coupon Codes". On this tab, there is a search box where you can type the coupon code that you would like to re-activate. You will find a button to the right of the coupon code tha...
by Dave
Wed Jul 26, 2017 8:55 am
Forum: Report a Bug
Topic: Web order Australia address issues
Replies: 9
Views: 7291

Re: Web order Australia address issues

see images attached
by Dave
Fri Jul 21, 2017 12:11 am
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9680

Re: Paypal says we are being "carded"

We are currently testing the new solution. We will notify when it is ready to be implemented.
by Dave
Wed Jul 19, 2017 9:39 pm
Forum: Report a Bug
Topic: Emails Undelivered Mail Returned to Sender
Replies: 3
Views: 2375

Re: Emails Undelivered Mail Returned to Sender

It appears that a setting was missed when switching your account. I have addressed this now. Please try again and let us know if it is working now.
by Dave
Wed Jul 19, 2017 7:48 pm
Forum: Help / How to use AllProWebTools
Topic: Gmail inbox integration
Replies: 5
Views: 3320

Re: Gmail inbox integration

Thanks so much for the upvote, Rosie!
by Dave
Wed Jul 19, 2017 2:03 pm
Forum: Report a Bug
Topic: Emails Undelivered Mail Returned to Sender
Replies: 3
Views: 2375

Re: Emails Undelivered Mail Returned to Sender

This is interesting... Where are you trying to reply from? Is it from your phone, or gmail, or something else?
by Dave
Wed Jul 19, 2017 12:26 pm
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9680

Re: Paypal says we are being "carded"

Thanks for the additional information. We were able to determine that these account seem to be created manually, but from IP addresses all over the world including New York, London, Indonesia, and Utah. An IP block will not help. We are currently working on a solution for you and we will post additi...
by Dave
Wed Jul 19, 2017 9:48 am
Forum: Help / How to use AllProWebTools
Topic: 301 redirects
Replies: 6
Views: 3724

Re: 301 redirects

You can find the redirects editor on the main menu. First select "Website" then click on "URL Shortcuts". You will have 2 redirect options on the dropdown labeled "Show URL as" - choose "redirect" to create a 301 redirect.
by Dave
Wed Jul 19, 2017 8:30 am
Forum: Help / How to use AllProWebTools
Topic: HIPAA compliant file uploads
Replies: 2
Views: 2361

Re: HIPAA compliant file uploads

This is a very good question! I am not too clear on the proposed application for these uploads (such as only logged in members can upload, file sizes, and how files will be retrieved, etc). As you know, AllProWebTools does integrate with Dropbox and Google drive. It appears that Dropbox has HIPAA co...
by Dave
Wed Jul 19, 2017 8:09 am
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9680

Re: Paypal says we are being "carded"

Please provide the other accounts that you have found so that we can continue looking into this issue. This will allow us to see if they are using the same IP address each time. It is most likely that they are using a different IP each time, which makes blocking a single IP ineffective. The more inf...
by Dave
Tue Jul 18, 2017 3:23 pm
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9680

Re: Paypal says we are being "carded"

This information was helpful. From the information provided, it sounds like this issue was isolated to a single user account on your website. I used the information "Vava Heslen" to lookup this user in your account and found that the phone number and email address on this account were both bogus. Th...
by Dave
Mon Jul 17, 2017 4:52 pm
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9680

Re: Paypal says we are being "carded"

We are very interested in tracking down this issue for you. CAPTCHA is available under the following settings, bear in mind that repeatedly submitting credit cards does not necessarily trigger as "threatening" behavior. Your account is currently set at "Medium" - I do not think that setting it to "H...
by Dave
Fri Jul 14, 2017 3:10 pm
Forum: Help / How to use AllProWebTools
Topic: upload a css styles file into the media library
Replies: 4
Views: 3080

Re: upload a css styles file into the media library

Thanks for reporting this. We will look into this right away for you!
by Dave
Wed Jul 12, 2017 10:40 am
Forum: Help / How to use AllProWebTools
Topic: Change the thank you page
Replies: 4
Views: 3464

Re: Change the thank you page

You did it correctly! What you are now experiencing is called "browser caching" - it is where your computer remembers what the old image looked like and just shows you that instead of downloading the image again. You can force your computer to recognize that there is a new image by reloading the pag...
by Dave
Wed Jul 12, 2017 9:27 am
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9680

Re: Paypal says we are being "carded"

It seems like you would see a high number of abandoned carts or a high number of orders that result in chargebacks. It is possible that the attack is a hack of your PayPal checkout button that is completely unrelated to your AllProWebTools website - and therefore out of our scope and ability to assi...
by Dave
Wed Jul 12, 2017 8:33 am
Forum: Help / How to use AllProWebTools
Topic: Change the thank you page
Replies: 4
Views: 3464

Re: Change the thank you page

The "OK Guy" is an image that is located in your "images and files". The image name is "thank-you.jpg" and the file size is 400px by 400px. There are 2 ways to change this image: 1. This is the simplest method: You can click on "Website" from your main menu and select "Manage images and files". You ...
by Dave
Tue Jul 11, 2017 3:14 pm
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9680

Re: Paypal says we are being "carded"

When a hacker obtains a long list of credit card numbers. It is common that they will enter those credit cards into website to attempt to purchase a low price item to verify which card number still work. Then they can go on and use them for larger purchases. I believe that this activity is what is b...
by Dave
Mon Jul 10, 2017 9:13 pm
Forum: Suggestions / Feature Requests
Topic: issues to include for 4.6 and future consideration
Replies: 1
Views: 1770

Re: issues to include for 4.6 and future consideration

Thank you so much for the feedback! It is suggestions like these that help us to continue to evolve and improve. We are continuing to improve the User Interface in every release and adding additional abilities to delete/hide items is definitely in the plan. To delete emails: From the main menu selec...
by Dave
Mon Jul 10, 2017 8:45 pm
Forum: Report a Bug
Topic: Scheduled Email only sent 10
Replies: 2
Views: 2436

Re: Scheduled Email only sent 10

It appears that you are using mailgun.org to deliver your emails that are sent from your AllProWebTools account. You may want to login to your mailgun.org account to see if any restrictions have been placed on your account or if there are charges incurred that have not yet been paid to mailgun. For ...
by Dave
Thu Jul 06, 2017 4:27 pm
Forum: Help / How to use AllProWebTools
Topic: How to require a TOS on product purchase?
Replies: 1
Views: 1731

Re: How to require a TOS on product purchase?

This question has already been answered here: http://allprowebtools.com/forum/viewtopic.php?f=1&t=3709 In addition to the explanation provided in the above link, AllProWebTools supports only one Terms of Service for all products. The suggestion is to adjust the verbiage of the TOS with headings that...
by Dave
Thu Jul 06, 2017 3:29 pm
Forum: Help / How to use AllProWebTools
Topic: Pre-fill fields for Terms of Use
Replies: 1
Views: 1679

Re: Pre-fill fields for Terms of Use

There is no functionality offered to insert: Organization Name, Membership Level, and product price into the Terms and Conditions. We have never been asked for that as most websites use language that is more broad based and encompasses any user or visitor of the website. The name of the designated r...
by Dave
Thu Jul 06, 2017 12:26 pm
Forum: Suggestions / Feature Requests
Topic: Invoice Font Size Adjustments
Replies: 2
Views: 2534

Re: Invoice Font Size Adjustments

Yes, the specific settings for your invoices can be changed by our Support Team. You can access them via the "Chat Support" link and they can make the changes as you request. You will be able to reload the invoice on your screen to see the changes that they have made. Here is a video that explains h...
by Dave
Thu Jul 06, 2017 9:55 am
Forum: Report a Bug
Topic: Problem returning email inquiries
Replies: 4
Views: 4245

Re: Problem returning email inquiries

We recently received numerous reports from our users that they were not receiving email notifications when visitors to their website would fill out the contact box. After investigating this issue, we found that due to Spam filtering policies on the Internet, we are no longer able to send emails that...
by Dave
Thu Jul 06, 2017 9:47 am
Forum: Help / How to use AllProWebTools
Topic: How can I increase the time card greater than 240 minutes?
Replies: 2
Views: 2084

Re: How can I increase the time card greater than 240 minutes?

You can access this setting from the main menu by selecting "Settings" then click on "Users". On the left hand side of the screen you will see a box labeled "User Settings". Inside this box you will find the setting called "Maximum Clockin Time". Remember to press the "Save" Button when you are done...
by Dave
Wed Jul 05, 2017 3:31 pm
Forum: Help / How to use AllProWebTools
Topic: Prioritizing Tasks
Replies: 3
Views: 2915

Re: Prioritizing Tasks

Thanks so much for the suggestion! We will put this on the list to be considered in a future version release.
by Dave
Mon Jul 03, 2017 10:39 am
Forum: Help / How to use AllProWebTools
Topic: Sign up box issue.
Replies: 3
Views: 2607

Re: Sign up box issue.

Yes, by "unsubscribing" that email address will no longer receive emails from the marketing system (signup boxes) but it will continue to receive administration emails (system notifications). For the most reliable email delivery, it is suggested to use the AllProWebTools SMTP service. You can learn ...
by Dave
Fri Jun 30, 2017 10:58 am
Forum: Report a Bug
Topic: TLS 1.0 Notices
Replies: 0
Views: 2727

TLS 1.0 Notices

Recently Authorize.net and Cayan have sent out emails to all clients informing them of the upcoming TLS 1.0 Security Protocol deprecation. AllProWebTools was upgraded to use TLS 1.2 over a year ago and is already compatible with the planned deprecation. AllProWebTools clients do not need to be conce...
by Dave
Wed Jun 28, 2017 10:20 am
Forum: Suggestions / Feature Requests
Topic: Sub-Categories
Replies: 2
Views: 1793

Re: Sub-Categories

Thanks for alerting us about this issue. We are currently working on a fix for this and it will be released in our new Version 4.61 which is currently in BETA and is being released over the next few weeks.
by Dave
Thu Jun 22, 2017 3:59 pm
Forum: Suggestions / Feature Requests
Topic: Add Exclusion Lists to Email Sends
Replies: 1
Views: 1592

Re: Add Exclusion Lists to Email Sends

Thanks for the suggestion!

This question has already been asked here: http://allprowebtools.com/forum/viewtop ... f=1&t=3661
by Dave
Tue Jun 20, 2017 4:34 pm
Forum: Report a Bug
Topic: Web orders state field issue
Replies: 3
Views: 3151

Re: Web orders state field issue

According to the record for this buyer# 23477 - their account was created on 2/21/2017, but they placed their first order on 6/15/2017. I believe your account was still on the older version on 2/21/2017 - and that is why they were able to create their account without the state. This issue was addres...
by Dave
Fri Jun 16, 2017 12:49 pm
Forum: Report a Bug
Topic: Login as buyer option missing
Replies: 1
Views: 1643

Re: Login as buyer option missing

This is caused by a missing password on the account. You can correct this by clicking on the drop down button where it says "introduce" on the top right of the screen. Then select "Reset Password". Then go to the Dashboard screen and then go back into the CRM record for your client and you should no...
by Dave
Thu Jun 15, 2017 1:04 pm
Forum: Report a Bug
Topic: Shipping options not available for many customers
Replies: 10
Views: 4791

Re: Shipping options not available for many customers

It only takes a few minutes if all goes well. We still like to do it late at night just in case it takes longer.
by Dave
Thu Jun 15, 2017 9:21 am
Forum: Report a Bug
Topic: Shipping options not available for many customers
Replies: 10
Views: 4791

Re: Shipping options not available for many customers

We have been noticing a high volume of traffic to your website when attempting to upgrade you on Tuesday and Wednesday. Is it ok to try the upgrade tonight?
by Dave
Mon Jun 12, 2017 5:06 pm
Forum: Report a Bug
Topic: Shipping options not available for many customers
Replies: 10
Views: 4791

Re: Shipping options not available for many customers

The next step would be to upgrade you from version 4.5 to 4.51, a few improvements were made to the shipping and ecommerce system. There were also some adjustments made to how PayPal handles discounts. After an upgrade, you may experience some unintended issues with the new version. For this reason,...
by Dave
Thu Jun 08, 2017 11:46 pm
Forum: Report a Bug
Topic: Sign up box is taking too long to submit
Replies: 1
Views: 2200

Re: Sign up box is taking too long to submit

Yes, we understand the importance of this issue and we are currently re-structuring the leadbox system for version 4.62.
by Dave
Tue Jun 06, 2017 4:34 pm
Forum: Report a Bug
Topic: International Shipping Coupon Invoice errors
Replies: 2
Views: 2400

Re: International Shipping Coupon Invoice errors

Thanks for reporting this. We have addressed this in version 4.61 (which will be released in the next few weeks), you can find out more about this new version here: http://www.allprowebtools.com/forum/vie ... f=5&t=3664
by Dave
Tue Jun 06, 2017 9:56 am
Forum: Report a Bug
Topic: meta description pushed into caption field
Replies: 3
Views: 2487

Re: meta description pushed into caption field

Please provide an example record and instructions on how we can reproduce what you are seeing so that we may look into this for you.