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I have reviewed the video. The invoice templates I have looked at. The template we are currently using looks like the template entitled, "Original." When I send this as a PDF, there is no link within the invoice for the people to click on it and pay. The only way they can pay using a credit card is ...

I followed all the steps indicated. However, when I click on "Default Template," I only see a bunch of code, and I don't see a picture or photo at the bottom. See screenshot attached. Thank you for any additional help you can provide.

Hello,

I am missing a logo at the bottom right-hand side of our "Benefits" page. Can you tell me how to fix this and where to go to do this? See attached screenshot.

Thank you.

I send out invoices in a PDF format. I want to be able to insert a link within the PDF in case someone wants to pay their invoice online via credit card. I tried one link, and it requires a login. So I need to find out what link will work within each document so that someone can click on the link an...

Hello, I cannot find the area of the website in order to correct or place a photo under the section at the very bottom left-hand corner of the home page of our website. There is a photo missing, so I am trying to figure out where I go in order to correct this and put a photo/logo in there. See attac...

I believe it has to do with coding. The first screenshot (actually it appears on the very bottom of the screen shots--#336) shows what the tabs currently look like across the top of the page. The letters are in all white in the gray box. The remaining screenshots show what happens when I change the ...

Hello, I went to change the name of one particular tab. The tab is Sign In at the top of the page. I was trying to change this to read, "Member Login." When I changed the heading, all the tabs dropped down like they were "ghosting." The tabs were not showing up in white and not showing up on the sam...

Thank you. Everything is working.

Chopper, please see the screen shot attached. I don't know how to fix this. It is not fixed, and I need to use this right away. Thank you.

It does not work. This is the error message I receive:

"You do not have access to view this screen, ask Susan Sechrist to add this WebTool to your account. {DMK219}351[813]*0* "

Please fix this on my end.

It does not work. This is the error message I receive:

"You do not have access to view this screen, ask Susan Sechrist to add this WebTool to your account. {DMK219}351[813]*0* "

Please fix this on my end.

The arrow at the the top right corner of schedule email feature doesn't work properly. The page won't load.

Thank you. Chopper assisted me with this issue this morning. We figured it out. It had to do with a membership that had not been renewed. When a membership is Inactive that person is not able to sign in to the "Members-Only" page. Thank you for your help.

Hello, Elliott helped me with an issue last month regarding our "Members-Only" page tabs not showing up. He had fixed the problem at that time. Tonight I signed in as a Member and saw that the tabs are not appearing on the Members-Only page when I log in as a Member. The tabs that should be showing ...

Hello, I would like to move two sections on the home page and switch places on the home page. Since this has to do with code and where to make the changes, I need assistance doing this. I have attached screenshots. The videos and information in the gray section (the entire gray section needs to be m...

This should be resolved now.

Also, it seems the "Forgot Password" email is not being sent out in a timely manner to people when they request this. How soon after the request is made that the email is sent? It seems like there is a delay. Please advise. Thank you.

When this person became a new member, her email address was priscilla.negreanu@conexiuneco.com. Then she had us change her email to: priscilla.negreanu@thecloset-factory.com. This was not a good email address, so we changed it to the current email address of: priscilla.negreanu@theclosetfactory.com ...

I have a contact who is trying to log in to her account. The error message she receives is "Account Not Found."
This seems to be happening all too frequently with our members. Why is this happening.
The contact number is 5457.
Screenshot is attached.

Contact ID #4314. Let me know what else you need. Thank you.

We have a member who is trying to access the "members only" private website page. She has logged in and she does not see the "private tabs". She is not receiving any error messages when she logs in. I have sent her a "Reset Password" but she is not receiving any notification how to reset her passwor...

This worked! The problem has been resolved for now.

Thank you!

Can someone help me with this?

Thank you.

Hello, I had a new contact join as a new member this morning. Her email address shows that her email address is invalid and that she also unsubscribed. How do we have her re-subscribe using this same email address? She said she never unsubscribed, and she uses this email address all the time. I cann...

Thank you. I fixed the URL on the Home Page. I appreciate the follow-up.

Thank you. This helps very much.

Hello, I seem to have a problem with some email addresses showing up with a red "x" next to some of the names. In particular, I have one email address that I have verified twice now with this contact who said this is the correct email address for him, yet the system shows it is a bad email address. ...

I cannot find any video tutorials regarding how to copy and paste products to a page. The membership products do show up on our "Join/Renew" now page. There is a blue tab on our home page that says "Join Now." When you click on this page, no products show up. How do I get the products to show up on ...

Also, at the top of the page there are several tabs in white at the top of the page. When I scroll down the page or visit other pages, these tabs are "ghosting" or following down to the bottom of the page. How do we fix this?

I did try earlier to do a screenshare, and the screenshare button was not working.

On our home page, brcdenver.com, the blue "Join Now" button on the home page at the top takes me to a page where there are supposed to be 3 products that are not appearing at the bottom of the page. How do I add the three products? The products should be "Real Estate Membership," "Builder Membership...

Hello, I have a member who cannot log in to his account, and he is trying to log in to register for our holiday party at: https://www.brcdenver.com/2021-Holiday-Event/Annual-Membership-Meeting/?lid=459634. His email address is bryanmessick@realtor.com. I have attached a screenshot of the error messa...

Thank you for the information.

This is an interesting concept and may come in handy in the near future. What if I have a person who is bringing a guest and this is downloaded on the spreadsheet under one name but there is a separate column for the guest/guest's name? How would we set up a separate name for the guest on the produc...

If I want to download a spreadsheet of names from an event we have set up, what is a good, free event check-in software using a Microsoft Surface Pro device?

It would be nice if you offered such an app. :) Thank you.

I will give this a try. Thank you.

Is there a way to send texts to several people or all in our database at once?

Thank you for the videos. Very helpful. I did and have mailed invoices to myself and nothing shows up under "Order Details." It is still blank. See attached.

Hello, I want to make sure that when a recipient receives a "Thank You For Your Order" or a similar type of notification that the recipient can actually view the "Order Details." When I look at this, I am not able to see what the Order Details include. Is there a way for me to view what the Order De...

This is a simple fix. Thank you.

Hello, We have a member who cannot log in to his account. It says "Account Not Found." He has been sent new passwords, his password has been reset, and nothing seems to work. He still cannot log in to his account. See below: Real Estate Licensee Membership HomeSmart peter wassileff $ 55.00 1 2022-05...

Hello, We gave a discount for two members to join our organization as new members. It shows their memberships will not renew and they are considered Lifetime members. How do we change this so that they do receive yearly renewal notices? When I go to Reports - Sales - Memberships, they are showing ar...

What is the status of me being able to send out an email today? I was told I would be able to do this at 9:00 a.m MST today, October 6th. The account is still disabled. I need to know exactly when I can send out this email.

This is great information which will come in handy in the future. However, what I want to do now is to go through each contact in my "Newsletter" tag one by one. I want to see all these names on the screen, see how often they have opened our emails, and other pertinent information. I want to be able...

I am trying to clean up my contacts in a specific tag: Newsletters. How can I see the entire list on my computer screen? It only shows 150 entries at a time, but I want to be able to see more contacts on the screen. See screenshots attached.

My account is still disabled. I am trying to send out an email at 9:00 a.m. MST. It is now 9:16 AM MST and I am unable to send the email out. Please reactivate my account to send this email out. I have been on the phone with one of your support people in the Philippines, and I have been on the phone...

Is there somewhere in our account that tells us what provider we are using to send emails? I believe ours is Webmail when I looked in the Settings tab under Emails. Is this the only place to find this information?

Our account is still disabled, and I would like to send out an email tomorrow, October 6th, at 9:00 AM. Please enable our account so this can be sent out. Thank you.

Our account is still disabled and I would like to send out an email tomorrow morning at 9:00 AM Mountain Time. Please advise.

would like to send out next batch of emails at 9AM Mountain Time tomorrow.

I have an event this morning, and I will be leaving before 8:00 a.m. Mountain Time. I would like to schedule this as soon as you open this morning. It is now 7:30 a.m. Mountain Time. I need to leave for my function. Is there a way you can enable me to get in to schedule the email for 9:00 a.m. Mount...