Hi!
Is there a video tutorial on how to edit and create our image gallery on our website? Our current gallery is an absolute mess with gallery icons misaligned and the images display in all sorts of sizes. Also is there a recommended dimension on sizing?
Search found 174 matches
- Mon Mar 23, 2020 8:56 pm
- Forum: Help / How to use AllProWebTools
- Topic: Gallery Images
- Replies: 1
- Views: 1122
- Mon Dec 30, 2019 12:41 pm
- Forum: Report a Bug
- Topic: email address valid but showing red x
- Replies: 9
- Views: 4422
Re: email address valid but showing red x
another one buyer #4287 has a red x that is not being cleared....
- Thu Nov 14, 2019 2:50 pm
- Forum: Report a Bug
- Topic: email address valid but showing red x
- Replies: 9
- Views: 4422
Re: email address valid but showing red x
goodness...just had another where he called for an order and his email was incorrect....fixed it and it's still showing red x. Buyer 35906
- Thu Nov 14, 2019 2:17 pm
- Forum: Report a Bug
- Topic: email address valid but showing red x
- Replies: 9
- Views: 4422
Re: email address valid but showing red x
Two more so three total:
Buyer 7450
Buyer 35433
Buyer 35400
Buyer 7450
Buyer 35433
Buyer 35400
- Thu Nov 14, 2019 2:10 pm
- Forum: Report a Bug
- Topic: email address valid but showing red x
- Replies: 9
- Views: 4422
Re: email address valid but showing red x
One more buyer 7450, I fixed his email address but it is still showing a red x.
- Thu Sep 26, 2019 1:32 pm
- Forum: Report a Bug
- Topic: Coupon Stacking
- Replies: 2
- Views: 1667
Coupon Stacking
Aloha!
Our FM1001195 coupon code is stacking on top the quantity discounts. Buyer 17539 order #47722. Customer received 10% on top of the quantity 20% off discount.....
Our FM1001195 coupon code is stacking on top the quantity discounts. Buyer 17539 order #47722. Customer received 10% on top of the quantity 20% off discount.....
- Tue Jul 30, 2019 9:09 pm
- Forum: Report a Bug
- Topic: Payment processed twice on an order
- Replies: 3
- Views: 1663
Re: Payment processed twice on an order
just an update....I heard back from buyer 35230 and yes she did place a second order to be sent to her mom and must have placed it during the maintenance on the system as she said the system was running super slow and she got an error that connection to our website timed out so she clicked back to r...
- Tue Jul 30, 2019 8:26 pm
- Forum: Report a Bug
- Topic: Payment processed twice on an order
- Replies: 3
- Views: 1663
Re: Payment processed twice on an order
oops forgot to attached the screenshot
- Tue Jul 30, 2019 8:07 pm
- Forum: Report a Bug
- Topic: Payment processed twice on an order
- Replies: 3
- Views: 1663
Payment processed twice on an order
Aloha! Order 46262 for buyer 35230 is displaying two credit card authorizations in the payment info and I just checked our Authorize.net account and two payments are pending settlement..... do I just click "void" next to one of the payments to reverse it? This order is also strange as the order is s...
- Mon May 20, 2019 4:59 pm
- Forum: Report a Bug
- Topic: Shipping Confirmation contact us link error
- Replies: 8
- Views: 3833
Re: Shipping Confirmation contact us link error
What we are trying to edit is the sentence that is inserted below the all the {order details} info.....we just assumed it was part of it as in our email template it's blank below the {order details} insert.....below are screenshots
- Fri May 17, 2019 4:08 pm
- Forum: Report a Bug
- Topic: Shipping Confirmation contact us link error
- Replies: 8
- Views: 3833
Re: Shipping Confirmation contact us link error
Ok great....how do we edit the verbiage that inserts into the {ORDER DETAILS} field? Also our "Email Invoice" confirmation email also is very different from what it previously was...how do we edit the layout and colors to be consistent with our "Shipping Confirmation" email? The "invoice" email is b...
- Mon May 13, 2019 8:28 pm
- Forum: Report a Bug
- Topic: Shipping address change not saving/accepting
- Replies: 2
- Views: 1451
Re: Shipping address change not saving/accepting
Awesome! Just tested and it's now working :)
- Mon May 13, 2019 8:25 pm
- Forum: Report a Bug
- Topic: Shipping Confirmation contact us link error
- Replies: 8
- Views: 3833
Shipping Confirmation contact us link error
Aloha! Customers have been letting us know that when they click the "contact us" link at the bottom of our shipping confirmation emails it does not pull up our contact details page but a message with "example domain" attached below is a screenshot. Also in the shipping confirmation email below the t...
- Fri May 10, 2019 2:35 pm
- Forum: Report a Bug
- Topic: Shipping address change not saving/accepting
- Replies: 2
- Views: 1451
Shipping address change not saving/accepting
Aloha! Customers are not able to select one of their secondary addresses to ship to. This is for online orders on our website when you click the "change" link in the checkout screen below their main address, then select from the pop up screen the "ship to this address" the screen reloads back to the...
- Mon Sep 24, 2018 7:50 pm
- Forum: Help / How to use AllProWebTools
- Topic: how to create autoship order?
- Replies: 2
- Views: 1485
Re: how to create autoship order?
ok great! I know we turned off the feature to allow customers to receive an additional discount for setting up an autoship so maybe that is what turned it all off. thanks for following up!
- Mon Sep 24, 2018 6:27 pm
- Forum: Help / How to use AllProWebTools
- Topic: how to create autoship order?
- Replies: 2
- Views: 1485
how to create autoship order?
Aloha! The drop down menu on the payment screen to set an order to autoship is no longer there....how do i create an autoship order for a customer?
- Mon Sep 24, 2018 6:01 pm
- Forum: Report a Bug
- Topic: Welcome coupon stacking
- Replies: 8
- Views: 4591
Re: Welcome coupon stacking
Oder 39415 came through with the alias code stacking on top of the quantities :/ buyer 31605 is new customer he just created his account today 9/24/2018
- Mon Nov 20, 2017 3:24 pm
- Forum: Help / How to use AllProWebTools
- Topic: Void PayPal order
- Replies: 3
- Views: 3675
Re: Void PayPal order
Orders 31580 and 31454 need to be voided. I already refunded them in paypal. thanks!
- Tue Jul 25, 2017 8:44 pm
- Forum: Report a Bug
- Topic: Web order Australia address issues
- Replies: 9
- Views: 7315
Re: Web order Australia address issues
Hi John! Ok I've got screenshots of the issue with buyer 25091. She has javascript enabled and still gets the full list of US states when "Australia" is set as the country code. I have already manually input her address in this morning so she can get her order placed as she was getting impatient wai...
- Tue Jul 25, 2017 3:58 pm
- Forum: Report a Bug
- Topic: Web order Australia address issues
- Replies: 9
- Views: 7315
Re: Web order Australia address issues
I had buyer 25091 make sure javascript was enabled and still when she puts "Australia" in the country field the US states appear on the drop down menu under the state field. I had her just email me her address and I've manually put it into the console so she can place her order. If we have further i...
- Mon Jul 24, 2017 12:58 pm
- Forum: Report a Bug
- Topic: Credit card refund error
- Replies: 4
- Views: 3065
Credit card refund error
Hi!
We are trying to refund order 28664 back to the credit card via the console. When I click submit and the screen displays a message saying "credit card number is required".....any ideas what's causing this?
We are trying to refund order 28664 back to the credit card via the console. When I click submit and the screen displays a message saying "credit card number is required".....any ideas what's causing this?
- Mon Jul 24, 2017 12:44 pm
- Forum: Report a Bug
- Topic: Web order Australia address issues
- Replies: 9
- Views: 7315
Web order Australia address issues
Hi! We have had two new customers from Australia contact us yesterday saying when they get to the checkout screen with the address info they are unable to proceed. When they select "Australia" for the country the "State" field drop down menu still shows the US states and not the provinces of Austral...
- Wed Oct 12, 2016 12:34 pm
- Forum: Report a Bug
- Topic: Invalid Email icon however customer receives emails
- Replies: 3
- Views: 3651
Re: Invalid Email icon however customer receives emails
Hi! Yes I've tried the "resetting" email option and initially it marks it as valid but then once an email sends it gets marked back to "invalid." There seems to be some bug in our system lately as quite a few customers when they call say they have not been receiving our coupon and newsletter emails ...
- Mon Jun 01, 2015 8:10 pm
- Forum: Report a Bug
- Topic: Credit card declined when updating expiry
- Replies: 1
- Views: 3219
Credit card declined when updating expiry
During the order process when we update a customer's credit card info in the payment field and then hit submit the system always declines the card on the first try. When you then retype in the same info again and hit submit the system accepts the payment. Is there anyway to fix this? It's somewhat i...