also sa**********il.ru
He had ablembandoned carts over the weekend, haven't talked to him yet but safe bet is it's the same problem.
Until this is figured out we are okay with disabling the checkbox
Search found 537 matches
- Mon Jul 18, 2016 8:38 am
- Forum: Report a Bug
- Topic: T&C for pre-orders error
- Replies: 9
- Views: 4578
- Mon Jul 18, 2016 8:31 am
- Forum: Report a Bug
- Topic: T&C for pre-orders error
- Replies: 9
- Views: 4578
Re: T&C for pre-orders error
Hey John, I can't get it to replicate. There is another customer from the weekend - dyl********il.com
He has an abandoned cart that we are leaving alone, in case that helps.
He has an abandoned cart that we are leaving alone, in case that helps.
- Fri Jul 15, 2016 1:07 pm
- Forum: Report a Bug
- Topic: T&C for pre-orders error
- Replies: 9
- Views: 4578
Re: T&C for pre-orders error
Order 21632 had this issue. It left an abandoned cart, but he called us and we built the order off of it. This particular item is very desirable, so it is no surprise he called. On some of the less exclusive pre-orders it is likely the customer just moved on to another retailer. I remember hearing a...
- Fri Jul 15, 2016 12:16 pm
- Forum: Report a Bug
- Topic: T&C for pre-orders error
- Replies: 9
- Views: 4578
T&C for pre-orders error
We have numerous customers complaining that the system is no recognizing that they are agreeing to pre-order terms, and therefore they cannot complete checkout.
- Thu Jun 09, 2016 7:48 am
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
That is correct. I am out of the country right now so I am not able to closely monitor the sends, so I left email marketing pro turned off until I get back. I think I have fired off three or four newsletters with it turned off and have not had any trouble with multiple sends.
- Fri Jun 03, 2016 1:30 am
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
Do you have email marketing pro? That seemed to cause the problem in my case.
- Fri Jun 03, 2016 1:29 am
- Forum: Report a Bug
- Topic: FTP issues
- Replies: 3
- Views: 4221
Re: FTP issues
Seems to work okay now, not sure what was going on. I was getting permission denied while attempting to upload files.
- Fri May 27, 2016 11:34 am
- Forum: Report a Bug
- Topic: FTP issues
- Replies: 3
- Views: 4221
FTP issues
So... I haven't been able to get on FTP for a couple days. Same exact settings on my end. Anything change that I should know of?
- Tue May 24, 2016 2:38 pm
- Forum: Report a Bug
- Topic: certain new products not posting to Ebay
- Replies: 30
- Views: 45384
Re: certain new products not posting to Ebay
trying to repost 6666 and I'm getting the same error. I will leave the category on one that requires Brand so this does not post by accident.
- Tue May 24, 2016 1:50 pm
- Forum: Report a Bug
- Topic: certain new products not posting to Ebay
- Replies: 30
- Views: 45384
Re: certain new products not posting to Ebay
i'll try another one. With that one I changed the category to one that doesn't require the brand so it would post.
- Tue May 24, 2016 12:10 pm
- Forum: Report a Bug
- Topic: certain new products not posting to Ebay
- Replies: 30
- Views: 45384
Re: certain new products not posting to Ebay
Still doesn't work, I am testing with item 6666 on this. Same error "item specific brand is missing..."
- Mon May 23, 2016 4:18 pm
- Forum: Report a Bug
- Topic: certain new products not posting to Ebay
- Replies: 30
- Views: 45384
Re: certain new products not posting to Ebay
I just tried to push one as a test 15 minutes ago and it did not work, give the same error: 3356 - Posting - Error : The item specific Brand is missing. Add Brand to this listing, enter a valid value, and then try again. I need to have this fixed if possible before I do this next push. It is over 30...
- Mon May 23, 2016 4:05 pm
- Forum: Report a Bug
- Topic: certain new products not posting to Ebay
- Replies: 30
- Views: 45384
Re: certain new products not posting to Ebay
I have another large list of items to import and push to ebay, and they require "Brand" in order to list. please give me an update on when this will be functional.
- Mon May 23, 2016 2:04 pm
- Forum: Report a Bug
- Topic: SEO meta description field starts off as rich text
- Replies: 3
- Views: 6638
Re: SEO meta description field starts off as rich text
Yes that is correct, description field under the SEO tab for the edit product page. If you create a new product and go to that field you will see what I mean. You are given various rich-text options like font size, etc. If you enter anything while the field is in that format and save the product, th...
- Thu May 19, 2016 4:13 pm
- Forum: Suggestions / Feature Requests
- Topic: redeemable points
- Replies: 2
- Views: 3673
Re: redeemable points
Oh, like a minimum point value? like once you get however-many you can use them? That's a good idea.
- Thu May 19, 2016 4:12 pm
- Forum: Report a Bug
- Topic: SEO meta description field starts off as rich text
- Replies: 3
- Views: 6638
SEO meta description field starts off as rich text
This should be plain text. For some reason with a new product the field is rich text. I then have to enter something in the description and save the product for the field to revert to plain text. If I enter something into the rich text field, it is saved with <p></p> tags around it, and then the ent...
- Thu May 19, 2016 12:46 pm
- Forum: Suggestions / Feature Requests
- Topic: redeemable points
- Replies: 2
- Views: 3673
redeemable points
We would like a system where customers gain points based on purchases, and then could redeem these points as a discount on a future purchase. We would need: 1) A global setting for how many points are gained per dollar spent 2) A global setting for what the discount is in dollars off per point 3) A ...
- Thu May 19, 2016 12:29 pm
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
no problem, I'll leave it on
- Thu May 19, 2016 10:59 am
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
Just checking in on this... looks like it only went out once :) Did you guys do anything, or was is turning off email marketing pro that fixed it? I do like email marketing pro, but if I need to turn it off while sending out the newsletter blast that is okay. Although I wonder if my ebay coupon camp...
- Wed May 18, 2016 3:19 pm
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
It seems to be going out a little slower than usual. In about two hours we should know if it is sending out multiples. Please have someone available to shut it down if need be. Sending out three copies to everyone on our list would be a major issue, obviously.
- Wed May 18, 2016 12:47 pm
- Forum: Report a Bug
- Topic: Shipping address error
- Replies: 4
- Views: 5248
Re: Shipping address error
Yeah, we've done that in the past. we just had no reasonable way of knowing if this address was correct, without confirming with the customer first. We can't do that with every order that goes out the door.
- Wed May 18, 2016 11:58 am
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
No worries! I'll be sending it at 1pm, so around 3pm is when I will know if it is sending out multiple times. If someone can be ready around that time with the "kill switch" that would be great, haha.
I will turn off the email marketing pro and see what happens.
I will turn off the email marketing pro and see what happens.
- Wed May 18, 2016 10:48 am
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
I need to send our newsletter out today. is the multiple sends issue resolved? Does this have anything to do with email marketing pro? i can try turning that off maybe before I send the email.
- Wed May 18, 2016 10:46 am
- Forum: Report a Bug
- Topic: Shipping address error
- Replies: 4
- Views: 5248
Re: Shipping address error
nope, no one has any idea where that address came from
- Tue May 17, 2016 1:42 pm
- Forum: Report a Bug
- Topic: Shipping address error
- Replies: 4
- Views: 5248
Shipping address error
in order 12724, we shipped to the shipping address shown. Customer then reported after receiving tracking that he has no idea what that address is or how it got there. Are you able to provide any insight to this?
- Wed May 11, 2016 3:28 pm
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
ugh, okay we're over 8000 sends now. please make this stop sending immediately.
- Wed May 11, 2016 3:13 pm
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
OKay, it seems to be going over the number again. Please make it stop immediately, thanks.
- Wed May 11, 2016 2:32 pm
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
Good to know, thanks!
- Wed May 11, 2016 1:15 pm
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
As for splitting up the groups, the major one is the buyers tag. I'm not sure how to easily create multiple tags off of that. And, since new buyers get that tag, I need to be sure anyone who gets the Buyers tag each week is applied to one of the other groups. This has only been an issue for the last...
- Wed May 11, 2016 1:13 pm
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
I'll keep a close eye on it. Around 3pm I should know if it's going out to too many. The other question is if everyone is actually getting it. Both my accounts received it 3 times last week, yet it sent around 8500 times. There are about 6700 subscribers. I'm wondering if some people got it multiple...
- Wed May 11, 2016 11:28 am
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
I am planning on sending out our newsletter today at 1pm. How do I be sure it won't go out multiple times? The last three in a row have done that and I do not want more spam complaints...
- Tue May 10, 2016 2:32 pm
- Forum: Report a Bug
- Topic: error with coupon / pre-order / instock
- Replies: 6
- Views: 5661
Re: error with coupon / pre-order / instock
sure thing. I just put it in there, it's the pa***************ne.com account, not the sales@ account.
Just so you know, be careful with logging into Paypal, they lock the account after three failed attempts and it's a pain to get it unlocked ;)
Just so you know, be careful with logging into Paypal, they lock the account after three failed attempts and it's a pain to get it unlocked ;)
- Tue May 10, 2016 12:58 pm
- Forum: Report a Bug
- Topic: error with coupon / pre-order / instock
- Replies: 6
- Views: 5661
error with coupon / pre-order / instock
Please see order 20403. This customer placed order 20402 which contained a pre-order item, as well as the item in 20403. He also used a 5% off coupon code. The Paypal transaction was only run for the deposit amount, and you can see the strange error that is happening here. the "-$22.10" amount is 5%...
- Tue May 10, 2016 12:54 pm
- Forum: Report a Bug
- Topic: certain new products not posting to Ebay
- Replies: 30
- Views: 45384
Re: certain new products not posting to Ebay
Hi, is this resolved yet?
- Fri May 06, 2016 1:41 pm
- Forum: Report a Bug
- Topic: certain new products not posting to Ebay
- Replies: 30
- Views: 45384
Re: certain new products not posting to Ebay
So, i'm seeing sporadic CMC listings get posted. Maybe two over the last 24 hours. They don't have Brand or MPN in ebay.
- Fri May 06, 2016 10:06 am
- Forum: Report a Bug
- Topic: Bad code in our ebay template
- Replies: 11
- Views: 9593
Re: Bad code in our ebay template
okay, i can confirm that new postings do not have the corrected code in them.
http://www.ebay.com/itm/-/162062004024
http://www.ebay.com/itm/-/162062004024
- Fri May 06, 2016 9:20 am
- Forum: Report a Bug
- Topic: Bad code in our ebay template
- Replies: 11
- Views: 9593
Re: Bad code in our ebay template
A couple new listings went up last night and they do appear to have the corrected code. There should be another one going up shortly and I will check it. Also, in case you guys just copy/pasted that code right in, the URL for the search background image has "..." in the middle of it in the post, so ...
- Thu May 05, 2016 9:46 am
- Forum: Report a Bug
- Topic: certain new products not posting to Ebay
- Replies: 30
- Views: 45384
Re: certain new products not posting to Ebay
Any updates to this? Thanks!
- Thu May 05, 2016 9:21 am
- Forum: Report a Bug
- Topic: Bad code in our ebay template
- Replies: 11
- Views: 9593
Re: Bad code in our ebay template
Awesome! Thanks so much.
- Wed May 04, 2016 3:45 pm
- Forum: Report a Bug
- Topic: Bad code in our ebay template
- Replies: 11
- Views: 9593
Re: Bad code in our ebay template
I just fixed this one so it works correctly: http://www.ebay.com/itm/BADALI-The-Hobbit-Lord-of-the-Rings-Arkenstone-Of-Thrain-Replica-SEALED-NEW-/191851850331? It was all changes in the template style, so if you guys can replace everything between the style tags (<style> through </style>) with what ...
- Wed May 04, 2016 3:15 pm
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
What I meant was 8415 sends, and we do not have that many subscribers.
- Wed May 04, 2016 3:15 pm
- Forum: Report a Bug
- Topic: Newsletter sent out to everyone twice ?!?!?!
- Replies: 30
- Views: 41375
Re: Newsletter sent out to everyone twice ?!?!?!
This happened again. My test account and actual account both received the newsletter three times. Email shows 8415 and rising. Please make this stop!
- Wed May 04, 2016 3:13 pm
- Forum: Report a Bug
- Topic: Bad code in our ebay template
- Replies: 11
- Views: 9593
Re: Bad code in our ebay template
Hmm, I will hunt around. I only just became in charge of front end stuff, so I'm not sure sure if it ever worked correctly through AP listings.
- Wed May 04, 2016 3:07 pm
- Forum: Report a Bug
- Topic: certain new products not posting to Ebay
- Replies: 30
- Views: 45384
Re: certain new products not posting to Ebay
I believe with the Diecast category that all the CMC stuff is going into only requires Brand, although it does have the MPN field available, and we definitely want the MPN to get pushed to the listing.
- Wed May 04, 2016 3:05 pm
- Forum: Report a Bug
- Topic: certain new products not posting to Ebay
- Replies: 30
- Views: 45384
Re: certain new products not posting to Ebay
No worries, let's get this figured out! It does not look like we have successfully had the Brand or MPN become part of a listing. Most of our stuff falls into their Collectibles category "Sci Fi and Horror Other", and that category does not have Brand or MPN fields in ebay. So, while the products DO...
- Wed May 04, 2016 1:38 pm
- Forum: Report a Bug
- Topic: Bad code in our ebay template
- Replies: 11
- Views: 9593
Re: Bad code in our ebay template
sure thing:
http://www.ebay.com/itm/DARK-HORSE-Game ... 2059824994
If you scroll own into the description, you'll se the tabbed menu. The "Description" tab is the only one that works properly.
http://www.ebay.com/itm/DARK-HORSE-Game ... 2059824994
If you scroll own into the description, you'll se the tabbed menu. The "Description" tab is the only one that works properly.
- Wed May 04, 2016 12:11 pm
- Forum: Report a Bug
- Topic: Bad code in our ebay template
- Replies: 11
- Views: 9593
Bad code in our ebay template
If you look at our template an click on one of the menu items, (about us, shipping, policies, contact us) you will see that the menu does not behave as it should. This should be a tabbed menu. Is there a way for me to access the code for this to make it work?
- Wed May 04, 2016 10:40 am
- Forum: Report a Bug
- Topic: certain new products not posting to Ebay
- Replies: 30
- Views: 45384
Re: certain new products not posting to Ebay
I just looked at one of the ones that went up - 6681, and in ebay neither the brand nor the MPN were filled in. Those fields do have values in AP so the system did not try to send them. I was able to put in CMC manually as well as the MPN and save them in ebay, so CMC is definitely valid, as is the ...
- Wed May 04, 2016 10:07 am
- Forum: Report a Bug
- Topic: certain new products not posting to Ebay
- Replies: 30
- Views: 45384
Re: certain new products not posting to Ebay
Is there any update to this? We need this resolved asap. I have lot of products to upload through csv and push to ebay...
thanks!
thanks!
- Tue May 03, 2016 10:06 am
- Forum: Report a Bug
- Topic: certain new products not posting to Ebay
- Replies: 30
- Views: 45384
Re: certain new products not posting to Ebay
also, 2657 doesn't want to go up. Same error but also saying the MPN is missing. It's been kicking up that error the whole time the CMC has been failing to go up.