Search found 505 matches

by Lfrailey173
Tue Mar 22, 2016 1:22 pm
Forum: Help / How to use AllProWebTools
Topic: merging contact
Replies: 12
Views: 13090

merging contact

Hi John! I know you showed me how to do this but I can't remember if when merging two contacts if I open up the profile of the contact profile I want to keep or the one I'm trying to merge with the duplicate? I know I click on the drop down arrow in the customer profile and select "merge contact" bu...
by Lfrailey173
Tue Mar 15, 2016 12:30 pm
Forum: Help / How to use AllProWebTools
Topic: Refunds for orders processed through PayPal
Replies: 1
Views: 2883

Refunds for orders processed through PayPal

Hi!
Quick question- a customer paid via PayPal, can I process a refund as normal in the console by selecting "return order" or do I have to log in to PayPal and do the refund there?
by Lfrailey173
Mon Mar 14, 2016 6:16 pm
Forum: Help / How to use AllProWebTools
Topic: Disappearing invoices
Replies: 5
Views: 8568

Re: Disappearing invoices

Ok Great! Also I noticed when I pull up the refunded invoice that under "payment information" it is blank under "processor" and "authorization," is this normal? On a paid invoice under the payment information section it usually says "authorize" under the processor and then has a 10 digit number unde...
by Lfrailey173
Sat Mar 05, 2016 4:17 pm
Forum: Help / How to use AllProWebTools
Topic: Disappearing invoices
Replies: 5
Views: 8568

Disappearing invoices

Hi! When we refund either part of an order or an entire invoice the invoice record then completely disappears from the customers profile? For example I refunded two of three items from invoice # 16903 and now when you go the customers profile there is absolutely no record of his order ever happening...
by Lfrailey173
Thu Oct 23, 2014 5:01 pm
Forum: Suggestions / Feature Requests
Topic: product review/testimonial submit date
Replies: 1
Views: 2863

product review/testimonial submit date

It would be nice to be able to see when a product review/testimonial was submitted or approved in our APWT console...just some sort of date so we could easily identify more current reviews. Thanks!