Search found 174 matches
- Wed Nov 03, 2021 4:33 pm
- Forum: Report a Bug
- Topic: alt text partially displaying on website
- Replies: 5
- Views: 829
Re: alt text partially displaying on website
when we did the screenshare with Tommie we did not put the "<a href" in at all. It has just appeared there after the fact. Almost all of our alt text is missing from our website. Tommie should us how to add alt text to our images. For the blog images he asked us to input the alternative text in the ...
- Fri Oct 15, 2021 9:37 pm
- Forum: Help / How to use AllProWebTools
- Topic: image ALT text
- Replies: 4
- Views: 5259
image ALT text
Where in the AllProWebTools console can we view and edit the image alt text for the images used on our product pages?
- Mon Oct 04, 2021 8:42 pm
- Forum: Report a Bug
- Topic: shipping manager not updated with suspensions
- Replies: 3
- Views: 2563
shipping manager not updated with suspensions
Hi! Tommie helped us a few months ago with an issue a customer reported where they kept getting an error message in our shopping cart that "there are no available shipping options. Please contact us on....." After he looked into it he was able to point out that the country the customer was wanting t...
- Mon Oct 04, 2021 5:59 pm
- Forum: Help / How to use AllProWebTools
- Topic: how to pull customers with no email address
- Replies: 1
- Views: 1855
how to pull customers with no email address
Hi! We are working on some promo campaigns for the holidays. How do we pull a listing or report of csv file of buyers that do not have an email address? Considering sending them promos via mail. I know we've done this in the past but can't remember how to pull the customer data for those without an ...
- Thu Jul 22, 2021 2:34 pm
- Forum: Report a Bug
- Topic: credit card refunds not working
- Replies: 2
- Views: 1258
credit card refunds not working
We are trying to issue a partial refund and are getting the following error. Please advise.
- Fri Jul 02, 2021 7:08 pm
- Forum: Report a Bug
- Topic: customer notes not displaying on printed invoice
- Replies: 2
- Views: 1075
Re: customer notes not displaying on printed invoice
any feedback on how to get the customer notes to actually display on the printed invoice? Tried again today and still nothing.....
- Fri Jul 02, 2021 7:08 pm
- Forum: Report a Bug
- Topic: GDPR delete not working
- Replies: 4
- Views: 1445
GDPR delete not working
Hi! The GDPR delete function is not working. We are selecting "GDPR delete" and then clicking the red "Yes permanently delete" button and we are then taken to a confirmation page saying "Record has been permanently deleted" but it's actually not deleted. We can still type in the customers name in th...
- Thu Jun 03, 2021 8:16 pm
- Forum: Suggestions / Feature Requests
- Topic: New UK VAT regulatory changes
- Replies: 14
- Views: 5932
New UK VAT regulatory changes
Is the AllProWebTools POS is compatible with the new UK VAT regulations that went into effect? Specifically that VAT is now regulated to be charged by the merchant at checkout at the point-of-sale for transactions £135 and under instead of at the point of importation. We know as a business we need t...
- Wed Jun 02, 2021 2:29 pm
- Forum: Report a Bug
- Topic: MER abandoned cart data $3220761,570,899.55?
- Replies: 2
- Views: 814
Re: MER abandoned cart data $3220761,570,899.55?
Hmm interesting. How is that possible for them to select a quantity for the product over 99? We have the product set at "max quantity" per purchase to 99 for both Noni Fruit Leather products ID's 1002 and 1073 and on the website the drop down menu only goes to "99" so how can so many of these carts ...
- Tue Jun 01, 2021 3:27 pm
- Forum: Report a Bug
- Topic: MER abandoned cart data $3220761,570,899.55?
- Replies: 2
- Views: 814
MER abandoned cart data $3220761,570,899.55?
Hi! Our MER for May 2021 has at least some data that does not seem accurate....is the abandoned cart data actually accurate? The missed sales was $3220761,570,899.55 and the avg order for abandoned carts was $9308,559,453.47?
- Thu Apr 22, 2021 5:21 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to make image mobile responsive on dictionary pages
- Replies: 3
- Views: 1871
Re: How to make image mobile responsive
what if there is already code in the "style" box? Do we just add "display: block;max-width: 100%;height: auto;" after the code that's there?
- Fri Apr 09, 2021 12:59 pm
- Forum: Suggestions / Feature Requests
- Topic: Deleted customer placed an order
- Replies: 1
- Views: 866
Re: Deleted customer placed an order
Never mind I just fixed it and recovered her data. But would like to suggest the in your next upgrade you code in a block that does not allow customers with a deleted profile to place an order.
- Fri Apr 09, 2021 12:52 pm
- Forum: Suggestions / Feature Requests
- Topic: Deleted customer placed an order
- Replies: 1
- Views: 866
Deleted customer placed an order
Hi! Just completed a screenshare with support. They were unable to advise and suggested I post here in the suggestions tab. We have a customer who has a deleted profile but was able to login and place an order yesterday. Order #58237 Buyer #31504. We are trying to access the customers buyer profile ...
- Thu Feb 25, 2021 12:25 pm
- Forum: Report a Bug
- Topic: US Virgin Islands missing from state drop down
- Replies: 2
- Views: 1440
Re: US Virgin Islands missing from state drop down
awesome thank you!
- Mon Nov 16, 2020 12:15 pm
- Forum: Help / How to use AllProWebTools
- Topic: buy more save more coupon
- Replies: 4
- Views: 3308
Re: buy more save more coupon
The problem is we would not even know where to look in the coupon section for this possibility of configuration, in the past Dave and Jazzy have created all our coupons so we do not know how to use the coupon feature...that's why we did a screenshare with Tommie last Monday and he was going to call ...
- Thu Oct 22, 2020 1:00 am
- Forum: Help / How to use AllProWebTools
- Topic: contact phone number mobile display issue
- Replies: 7
- Views: 2553
Re: contact phone number mobile display issue
Pretty sure it's not just happening on Iphone....the customer that brought this to our attention was using a "Non apple" ipad. 1. Looked in AllProWebTools by going to Settings->Administrator and there is no such thing as "css stylesheet"...do you mean "stylesheet"? 2. Also the two links you provide ...
- Thu Oct 01, 2020 9:57 pm
- Forum: Help / How to use AllProWebTools
- Topic: What constitutes an "invalid" email
- Replies: 6
- Views: 3191
Re: What constitutes an "invalid" email
I still do not have the "invalid emails" option under reports>contacts....we are now on version 5.5
- Thu Oct 01, 2020 8:51 pm
- Forum: Suggestions / Feature Requests
- Topic: Add option to downgrade version
- Replies: 0
- Views: 9383
Add option to downgrade version
Requesting the option to be able to downgrade to the previous version in case an upgrade has unexpected glitches that negatively impact business/operations/experience to our customers. We were informed yesterday via chat that the option to "downgrade" or "go back to the previous version" was removed...
- Mon Sep 21, 2020 8:06 pm
- Forum: Report a Bug
- Topic: upsell discount being removed in checkout
- Replies: 12
- Views: 6096
Re: upsell discount being removed in checkout
yes the explanation in the post you linked is exactly how we've always used the coupon system. However if you reference Noah's reply above he informed us this is no longer the case for us as in Sept of 2019 we had an issue with one bounce back code that was stacking because it was not set with the c...
- Mon Sep 21, 2020 7:49 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to delete Ad campaign
- Replies: 1
- Views: 1240
How to delete Ad campaign
How do we delete an Ad campaign? We have so many that we no longer use nor do we need the data from...our Ad campaign manager takes forever to load so hoping to delete the ones that we really don't need but we cannot find a delete or trash button any where?
- Fri Sep 18, 2020 12:49 pm
- Forum: Help / How to use AllProWebTools
- Topic: What constitutes an "invalid" email
- Replies: 6
- Views: 3191
Re: What constitutes an "invalid" email
We received an email notification saying we had received a reply to this forum question however there is no reply?
- Fri Sep 18, 2020 12:46 pm
- Forum: Report a Bug
- Topic: upsell discount being removed in checkout
- Replies: 12
- Views: 6096
Re: upsell discount being removed in checkout
Thank you for clarifying the limitations of the coupon system. This was never explained to us until now. We now understand that our "upsell" coupons are pretty useless and are only creating further frustration by our customer with our website offering them a discount on an item they were not intendi...
- Wed Sep 16, 2020 12:46 pm
- Forum: Help / How to use AllProWebTools
- Topic: Ad Campaign ref link tracking
- Replies: 2
- Views: 1602
Re: Ad Campaign ref link tracking
We've already done this....we are asking how the AllProWebTools ref link system is configured to function so we know the limitations of what we can and cannot expect from it. We've already set up a number of campaigns and been looking at the data and to be totally honest none of it makes any sense s...
- Wed Sep 16, 2020 12:40 pm
- Forum: Report a Bug
- Topic: upsell discount being removed in checkout
- Replies: 12
- Views: 6096
Re: upsell discount being removed in checkout
The upsell codes have always worked fine until recently. When did you add the function? If you read the thread on "This functionality was added as requested by your company here: viewtopic.php?f=3&t=4168" you will see it's a completely different scenario than what we are asking about today. That was...
- Wed Sep 16, 2020 12:28 pm
- Forum: Report a Bug
- Topic: earthlink.net email receiving issues?
- Replies: 2
- Views: 1588
Re: earthlink.net email receiving issues?
Ok are you sure? Last time it was something Dave had to do with contacting earthlink?
- Tue Sep 15, 2020 12:34 pm
- Forum: Report a Bug
- Topic: earthlink.net email receiving issues?
- Replies: 2
- Views: 1588
earthlink.net email receiving issues?
Hi! Please remind us again how we fix the issue of customers who have "earthlink.net" email addresses that do not receive any emails from us? Just ran into the issue again....we have a customer who I can see has requested his password 3x and his profiles shows a send however he swears it's not in hi...
- Mon Sep 14, 2020 7:48 pm
- Forum: Help / How to use AllProWebTools
- Topic: What constitutes an "invalid" email
- Replies: 6
- Views: 3191
What constitutes an "invalid" email
Hi! Thank you Tommy for getting us the links to all our invalid emails....there's over 4000 so that's why the console would not load them in one go. Now we have a follow up question: What constitutes contact's email address to be marked as "invalid" in the AllProWebTools system?
- Mon Sep 14, 2020 7:43 pm
- Forum: Help / How to use AllProWebTools
- Topic: Ad Campaign ref link tracking
- Replies: 2
- Views: 1602
Ad Campaign ref link tracking
Hi! We are trying to understand the tracking parameters on ref links in the AllProWebTools system. For example we create an "Ad Campaign" for a specific marketing email and insert the ref links into our marketing email. Is the Ad campaign tracking a click for every single ref link an email subscribe...
- Thu Sep 10, 2020 6:52 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to utilize "search words" in AllProWebTools
- Replies: 4
- Views: 2142
Re: How to utilize "search words" in AllProWebTools
Our question though is where in the console do we input the keywords for the AllProWebTool built-in search function to pull from? I'm pretty sure we have never done this which is probably why the search function is returning either no results or the most unrelated results possible...where do we look...
- Tue Sep 08, 2020 9:19 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to utilize "search words" in AllProWebTools
- Replies: 4
- Views: 2142
How to utilize "search words" in AllProWebTools
Hi! We've received a number of complaints from customers who are trying to use our "search" function on our website and the results from a search as far from helpful and relevant to what they are searching. How do we control this? Where in the AllProWebTools console do we enter a list of words that ...
- Wed Jul 29, 2020 1:16 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5839
Re: Console keeps signing out
Hi! Referenced the link and I'm not doing any of those three things. I'm only signing in on our main office computer, I'm only using one browser tab and I'm basically constantly using the software so it is not idle no where close to an hour, maybe 5 to 10 minutes at most.....
- Fri Jul 03, 2020 8:15 pm
- Forum: Report a Bug
- Topic: blog text color
- Replies: 0
- Views: 4758
blog text color
HI! How do we fix this text color issue we are having in a blog we are creating? We want the paragraph header to be green and the text to be the dark grey color that is consistent with our website. However when we select highlight a line it changes all the text to the color not just the one line.......
- Mon Jun 15, 2020 3:19 pm
- Forum: Report a Bug
- Topic: Customers are not able to change their password
- Replies: 2
- Views: 1505
Customers are not able to change their password
Hi! We have a buyer that is not able to change her password in "my account" When you click "my account" then "edit password" type in the old password and the new password and click save the box just pops up with "please re-enter your current password" which you do and the same thing happens. The cur...
- Thu Jun 11, 2020 9:13 pm
- Forum: Report a Bug
- Topic: Ad campaign click data issue
- Replies: 0
- Views: 3654
Ad campaign click data issue
Hi! Figured out what the issue is with our emails and our Ad campaigns. Just sent a test email to myself. I clicked on every single link the in the email (all which have a ref link in our Ad campaign for June email 2). Then went back and refreshed the screen on the Ad campaign and only one link is s...
- Thu Jun 11, 2020 6:43 pm
- Forum: Report a Bug
- Topic: Access denied error
- Replies: 2
- Views: 1466
Access denied error
Hi! Ever week our console suddenly locks user lfrailey out from editing webpages..... how do we prevent this from happening every week? What web tool needs to be added? All I did was click website> my webpages then clicked on a webpage to edit and received the access denied message...... access erro...
- Thu Jun 11, 2020 6:39 pm
- Forum: Report a Bug
- Topic: Sign up box #17 missing
- Replies: 1
- Views: 1323
Sign up box #17 missing
Hi! How do we edit/view the settings for our sign up box #17....it has suddenly disappeared from our list?
- Mon Jun 08, 2020 3:24 pm
- Forum: Report a Bug
- Topic: Customers unable to view our website
- Replies: 3
- Views: 1741
Re: Customers unable to view our website
It was actually two separate users...have user accounts for both been restored to have access? Don't want to tell them to try again if it's not going to work.
- Fri Jun 05, 2020 3:18 pm
- Forum: Report a Bug
- Topic: Submission box report missing download CSV option
- Replies: 6
- Views: 2372
Re: Submission box report missing download CSV option
Hi! Just at had look at the version info for 5.4 and 5.5 and neither mention anything about the Submission box download being removed in 5.4 and becoming available in 5.5......
- Thu Jun 04, 2020 7:04 pm
- Forum: Report a Bug
- Topic: Submission box report missing download CSV option
- Replies: 6
- Views: 2372
Re: Submission box report missing download CSV option
We were not aware this feature was removed....Is there any way to get it sooner? We are currently running a contest and our submissions box has a few hundred entries already that we are going to need to pull into an excel sheet on June 15th.
- Tue Jun 02, 2020 10:30 pm
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 8492
Re: Tutorial for Ad Campaigns
Thanks for trying to help! The screenshot you took is from today June 2nd.....back in the thread on this question you had said that the Campaign tracking data updates whenever the screen is reloaded....this is clearly not happening correctly. Also if you reference the screenshots in https://allprowe...
- Tue Jun 02, 2020 10:15 pm
- Forum: Report a Bug
- Topic: MER abandoned cart data
- Replies: 4
- Views: 1869
Re: MER abandoned cart data
Thank you for trying to help! Yes we understand the abandoned carts report only reflects data from visitors to our website who provided their contact information, we are not concerned about this.....We are also not concerned about the abandoned carts for June 1st to June 2nd. Sorry for the cut off s...
- Tue Jun 02, 2020 6:15 pm
- Forum: Report a Bug
- Topic: Submission box report missing download CSV option
- Replies: 6
- Views: 2372
Submission box report missing download CSV option
Hi!
We used to be able to got to Reports >Website> Submissions> and then select the desired submission box and then download the submissions in a excel CSV file....this option is missing...it only gives us a "print" option now.
We used to be able to got to Reports >Website> Submissions> and then select the desired submission box and then download the submissions in a excel CSV file....this option is missing...it only gives us a "print" option now.
- Tue Jun 02, 2020 4:27 pm
- Forum: Report a Bug
- Topic: Cannot access the Forum
- Replies: 5
- Views: 2422
Re: Cannot access the Forum
I can now access the main screen but when I click on any of the boards I get an message saying "You are not authorized to read this forum".
- Tue Jun 02, 2020 4:23 pm
- Forum: Report a Bug
- Topic: Unpaid invoice section missing from customer "my account"
- Replies: 3
- Views: 1715
Re: Unpaid invoice section missing from customer "my account"
Sure you can use mine buyer 11986
- Tue Jun 02, 2020 4:17 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to check most recent Marketing email sends
- Replies: 5
- Views: 2093
Re: How to check most recent Marketing email sends
So if a customer creates an abandoned cart today they will receive the abandoned cart email. However if next week if they create another cart no abandoned cart email will be sent? When did this change? Our campaign used to send after ever new abandoned cart in order for us to touch the potential sal...
- Tue Jun 02, 2020 4:07 pm
- Forum: Help / How to use AllProWebTools
- Topic: Testimonial submission
- Replies: 16
- Views: 5669
Testimonial submission
Hi! Customers used to be able to submit a testimonial on our website and we cannot find this section any where. It used to give them a drop down menu where they could select "general testimonial" or select from the drop down the specific product to leave a testimonial on. Now we can only find a butt...
- Mon Jun 01, 2020 3:46 pm
- Forum: Report a Bug
- Topic: Unpaid invoice section missing from customer "my account"
- Replies: 3
- Views: 1715
Unpaid invoice section missing from customer "my account"
Hi! When customer's were having trouble placing an order we used to be create the order and then have them login to their account and there used to be a "Unpaid Invoices" section before "Order history"....the customer could then click the "pay invoice" and submit payment. This was particularly helpf...
- Mon Jun 01, 2020 2:21 pm
- Forum: Report a Bug
- Topic: Ad Campaign not tracking visits
- Replies: 0
- Views: 2154
Ad Campaign not tracking visits
Hi! Our Ad Campaign for June 2020 Email 1 is not tracking data..... we had this same issue with May 2020 Email 2. May 2020 Email 3 seemed to track however we are back again to no data. The email sent out this morning. Every single link in the email had a ref link except for the social media icons at...
- Mon Jun 01, 2020 1:39 pm
- Forum: Report a Bug
- Topic: Cannot access the Forum
- Replies: 5
- Views: 2422
Cannot access the Forum
Hi!
I cannot access the support forum under my id: lfrailey173.... only able to access a screen that says "this board has no forums"
I cannot access the support forum under my id: lfrailey173.... only able to access a screen that says "this board has no forums"
- Mon Jun 01, 2020 2:08 am
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 8492
Re: Tutorial for Ad Campaigns
Hi! Testing our June 2020 Email 1. I sent the test email to my mother buyer 4990 who is not on our main office IP address. She used her smart phone to review and clicked on every single link in the email. I also sent the test email to myself on the gmail account and used my smartphone and also click...