Search found 126 matches

by Christine
Fri Nov 21, 2014 7:03 pm
Forum: Suggestions / Feature Requests
Topic: Tracking number
Replies: 1
Views: 3196

Re: Tracking number

If you reship the order it will resend the email with any tracking numbers that have been entered.
by Christine
Fri Nov 21, 2014 12:08 pm
Forum: Suggestions / Feature Requests
Topic: Print Shipping label
Replies: 1
Views: 2907

Re: Print Shipping label

Thanks for the suggestion! We will consider adding this to a future version.
by Christine
Fri Nov 21, 2014 12:04 pm
Forum: Suggestions / Feature Requests
Topic: Cost before printing labels
Replies: 1
Views: 2901

Re: Cost before printing labels

This feature is coming in a future version.
by Christine
Fri Nov 21, 2014 12:04 pm
Forum: Suggestions / Feature Requests
Topic: Edit orders
Replies: 1
Views: 2865

Re: Edit orders

In our system, once the order is made it is finalized. If you create a cart for the buyer you can edit that as much as you want but once the order is made it has been finalized.
by Christine
Fri Nov 21, 2014 12:02 pm
Forum: Suggestions / Feature Requests
Topic: Invoice/Packing slip Printing
Replies: 1
Views: 2154

Re: Invoice/Packing slip Printing

Thank you for suggesting this, we will consider adding it to a future release.
by Christine
Fri Nov 21, 2014 11:50 am
Forum: Suggestions / Feature Requests
Topic: Email Hyperlink
Replies: 1
Views: 2113

Re: Email Hyperlink

Thank you for suggesting this. We will consider adding it to a future release.
by Christine
Fri Nov 21, 2014 11:46 am
Forum: Suggestions / Feature Requests
Topic: Flag Priority Orders
Replies: 1
Views: 2131

Re: Flag Priority Orders

That is a great idea. We will add this to a future release.
by Christine
Fri Nov 21, 2014 11:21 am
Forum: Suggestions / Feature Requests
Topic: View Orders
Replies: 3
Views: 3022

Re: View Orders

Would you like to see them for accounting purposes or just to look through all of your orders? The download Orders CSV option at the top of the View Orders page will give you a csv of all of your orders.
by Christine
Fri Oct 31, 2014 9:43 am
Forum: Suggestions / Feature Requests
Topic: Contact List
Replies: 1
Views: 2247

Re: Contact List

Hi Glenna, You can search by last name if you use the top search bar. As for countries, we have the countries in the drop down list so they are correct for shipping addresses. So if you were looking for Holland you would choose Netherlands as that is the name the shipping companies recognize. Christ...
by Christine
Mon Oct 27, 2014 10:52 am
Forum: Suggestions / Feature Requests
Topic: product review/testimonial submit date
Replies: 1
Views: 2285

Re: product review/testimonial submit date

This is a great idea! We will add it to a future version.
by Christine
Mon Oct 13, 2014 6:39 pm
Forum: Suggestions / Feature Requests
Topic: photo gallery captions
Replies: 1
Views: 2367

Re: photo gallery captions

Thank you for the suggestion! We have added Gallery image captions to an upcoming release.
by Christine
Wed Aug 27, 2014 11:15 am
Forum: Suggestions / Feature Requests
Topic: Edit/Reorder Manage Tags area in Emails
Replies: 1
Views: 2696

Re: Edit/Reorder Manage Tags area in Emails

Hi Jennifer, When you say the customer may not think to look at the bottom, do you mean you and your users when looking at the tags, or customers to your site? I have addressed the alphabetical issue on the Mange Tags page, if you could verify that it is alphabetical for you that would be excellent....
by Christine
Mon Aug 25, 2014 2:07 pm
Forum: Suggestions / Feature Requests
Topic: Status
Replies: 2
Views: 3358

Re: Status

There is an option now on the contact management page to add a new status, if you can verify that it is working for you that would be great.
by Christine
Mon Aug 25, 2014 11:55 am
Forum: Report a Bug
Topic: Attachments to Tasks
Replies: 2
Views: 4305

Re: Attachments to Tasks

This issue has been addressed, if you could verify that would be excellent.
by Christine
Mon Aug 25, 2014 9:47 am
Forum: Report a Bug
Topic: Attachments to Tasks
Replies: 2
Views: 4305

Re: Attachments to Tasks

Thanks for reporting this issue, I will look into it and get back to you shortly.
by Christine
Mon Aug 25, 2014 9:45 am
Forum: Suggestions / Feature Requests
Topic: Status
Replies: 2
Views: 3358

Re: Status

You are technically able to do that right now with status but I need to add in a UI for you to do that with, I will let you know when that is back in there. For the sorting, you can sort any of the columns right now by clicking on their table title, so if you click Name it will sort alphabetically b...
by Christine
Mon Aug 25, 2014 9:27 am
Forum: Suggestions / Feature Requests
Topic: 3 Phone number spaces
Replies: 3
Views: 21492

Re: 3 Phone number spaces

The option for multiple phone numbers will be coming in the next version.
by Christine
Mon Apr 21, 2014 10:09 am
Forum: Report a Bug
Topic: trouble creating order
Replies: 1
Views: 3917

Re: trouble creating order

Hi Jack,

Were you able to create an order for June?
by Christine
Fri Apr 11, 2014 2:00 pm
Forum: Suggestions / Feature Requests
Topic: Test site
Replies: 3
Views: 4337

Re: Test site

Its a general website but it has all the same features as your website
by Christine
Fri Apr 11, 2014 12:36 pm
Forum: Suggestions / Feature Requests
Topic: Test site
Replies: 3
Views: 4337

Re: Test site

We do have a test site http://demo.allprowebtools.com/

You can log in there and test out features. It resets every hour so you can make any changes you want.
by Christine
Wed Feb 26, 2014 11:39 am
Forum: Report a Bug
Topic: labor showing in product on webpage
Replies: 1
Views: 4047

Re: labor showing in product on webpage

The blue heading names, like Labor and NeckTies are the category names. If you go to Store->Categories you can see the list of your current categories. To remove the labor category you can click on it and choose the yes option for Delete this category It looks like you also have a product in the lab...
by Christine
Mon Jan 20, 2014 11:37 am
Forum: Report a Bug
Topic: New Banner File and Favorite Emoticon File will not update
Replies: 1
Views: 4605

Re: New Banner File and Favorite Emoticon File will not upda

Hi Connor, It can be hard to see your new uploaded favicon and banner right away because your web browser caches those files to make webpages load faster. Try looking at it in a different browser or holding down the Shift and F5 buttons to refresh the page. If you refresh the page enough your newly ...
by Christine
Mon Dec 30, 2013 11:35 am
Forum: Report a Bug
Topic: clicking on "completed project" tab not working
Replies: 1
Views: 4311

Re: clicking on "completed project" tab not working

Hi Glenn,

Which projects are not showing up for you?
by Christine
Wed Dec 18, 2013 2:10 pm
Forum: Report a Bug
Topic: Ampersand Errors
Replies: 1
Views: 5181

Re: Ampersand Errors

Hi Rich,

I fixed that order so the invoice prints correctly. I will look into why the & became &
by Christine
Tue Dec 10, 2013 2:18 pm
Forum: Report a Bug
Topic: Home Page - Page Layout
Replies: 1
Views: 4209

Re: Home Page - Page Layout

Hi Dan,

The javascript you had at the bottom of the home page was what was causing the sign up box to move below your content. I removed it and the sidebar went back up to the right side. Its overlapping with the table a bit now but if you adjust the table size it should stop the overlap.

Christine
by Christine
Mon Dec 09, 2013 1:38 pm
Forum: Suggestions / Feature Requests
Topic: Move the delete tab button to the right
Replies: 3
Views: 5032

Re: Move the delete tab button to the right

Hi Jan,

Thanks for the suggestion, this is something we are looking at adding along with making all the delete buttons red.
by Christine
Mon Dec 09, 2013 12:17 pm
Forum: Report a Bug
Topic: Manage sign up boxes - not clear
Replies: 1
Views: 4214

Re: Manage sign up boxes - not clear

Hi Jan,

I will look into a way of more clearly representing the sign up boxes and get back to you as soon as possible.
by Christine
Mon Dec 09, 2013 12:07 pm
Forum: Report a Bug
Topic: Problem with links in tabs. Highlighted links not showing
Replies: 1
Views: 4519

Re: Problem with links in tabs. Highlighted links not showin

Hi Jan,

I will look into this for you and see why those links aren't styled like the others.

Christine
by Christine
Mon Dec 09, 2013 12:05 pm
Forum: Report a Bug
Topic: Tab area and images not able to format
Replies: 6
Views: 7514

Re: Tab area and images not able to format

Hi Jan,

I added the code button for the tab area, I will see if it is possible to put the table menus in that edit area as well.

Christine
by Christine
Mon Dec 02, 2013 12:27 pm
Forum: Report a Bug
Topic: Sidebar Product Display Setting Not Listing Categories Right
Replies: 1
Views: 5567

Re: Sidebar Product Display Setting Not Listing Categories R

Hi Dan, In that settings area the sort by alphabetical applies only to the products inside the categories, not the actual categories themselves. If you go to Store->Categories and look at your category list, the numbers on the left are the order which they show up on the sidebar on the products page...
by Christine
Fri Nov 15, 2013 12:50 pm
Forum: Report a Bug
Topic: Net 30 computation, other computation
Replies: 2
Views: 5758

Re: Net 30 computation, other computation

Hi Rich,

I addressed the issue where the paid account was showing up as still due. We will contact you by phone for the second issue you have.
by Christine
Tue Oct 22, 2013 2:59 pm
Forum: Report a Bug
Topic: Updates are removing formatting (page setup) settings
Replies: 1
Views: 6069

Re: Updates are removing formatting (page setup) settings

Hi Lynda,

Your menu bar is now on two lines and that is pushing your content over to the right, if you change some items around on the menu bar so that it is one line, the content will move back over to the left.

Christine
by Christine
Tue Oct 22, 2013 2:57 pm
Forum: Report a Bug
Topic: Image Upload - Down
Replies: 6
Views: 13770

Re: Image Upload - Down

Lynda,

Your blog images should now be appearing correctly. If you could verify this that would be great.

Christine
by Christine
Wed Oct 16, 2013 2:16 pm
Forum: Report a Bug
Topic: Image Upload - Down
Replies: 6
Views: 13770

Re: Image Upload - Down

Hi Jeslyn,

I just uploaded a test picture of a rabbit. Were you trying to upload images on the Website -> Manage Images page? And what web browser are you using?
by Christine
Wed Oct 02, 2013 11:01 am
Forum: Report a Bug
Topic: From WebTools to Website & Timing
Replies: 1
Views: 6539

Re: From WebTools to Website & Timing

Hi Renee,

We will look into this list for you and get back to you as soon as possible.
by Christine
Wed Oct 02, 2013 10:57 am
Forum: Suggestions / Feature Requests
Topic: Captcha screens or option to mass delete fake blog comments
Replies: 1
Views: 6726

Re: Captcha screens or option to mass delete fake blog comme

Viveka,

That is a good idea to prevent the fake comments, I will talk to Paige and see what we can come up with.
by Christine
Fri Sep 27, 2013 12:32 pm
Forum: Report a Bug
Topic: Resellers & Store Locator
Replies: 3
Views: 7779

Re: Resellers & Store Locator

I looked at a couple of examples, the older resellers have two addresses entered and then their reseller information box is below the second address, if you scroll down on their information page. Could you look at the reseller for FAMILY TYES or id 2367 and see if you can see their box?
by Christine
Fri Sep 20, 2013 12:26 pm
Forum: Report a Bug
Topic: Resellers & Store Locator
Replies: 3
Views: 7779

Re: Resellers & Store Locator

Hi Sharon,

Could you give an example of an imported reseller that this is happening for? Either their company name or id would work.
by Christine
Mon Sep 16, 2013 6:13 pm
Forum: Suggestions / Feature Requests
Topic: Reseller Order Detail- Net30
Replies: 1
Views: 5756

Re: Reseller Order Detail- Net30

Hi Jack,

On the order detail page if the order is a Net30 the background color for the payment information for that order will be yellow along with it saying "Net amount owed" instead of "Amount owed"
by Christine
Mon Sep 16, 2013 2:26 pm
Forum: Report a Bug
Topic: Reseller- Accounts & Orders page-Information tab
Replies: 2
Views: 6656

Re: Reseller- Accounts & Orders page-Information tab

Hi Jack,

Our system allows multiple addresses per customer, so they could have as many addresses as they want entered. When an order is made in the console you can choose which address to ship to and which address to bill to.
by Christine
Mon Sep 16, 2013 2:19 pm
Forum: Report a Bug
Topic: Reseller Customer Information-Accounts&Orders Order Detail
Replies: 1
Views: 5759

Re: Reseller Customer Information-Accounts&Orders Order Deta

Hi Jack,

When someone makes an order we had it save the address chosen at that time. This also allows you to easily change the address on the order without having to change the address on the account.
by Christine
Tue Aug 06, 2013 2:25 pm
Forum: Report a Bug
Topic: Customer with trouble ordering.
Replies: 3
Views: 6754

Re: Customer with trouble ordering.

Hi Debbie, I tried to replicate the issue of getting logged out and redirected to the home page but could not replicate it. If they do get confused and try to make another account, the account creation screen will notify them when the email address they are trying to use is already associated with a...
by Christine
Tue Aug 06, 2013 12:04 pm
Forum: Help / How to use AllProWebTools
Topic: Blog Comments
Replies: 2
Views: 7966

Re: Blog Comments

Hi Viveka,

I am looking into these issues for you and will get back to you as soon as possible.
by Christine
Mon Aug 05, 2013 4:31 pm
Forum: Report a Bug
Topic: Abandoned Carts
Replies: 1
Views: 5043

Re: Abandoned Carts

Hi Debbie,

I removed the carts you wanted removed and the Last Paid Order date should appear correctly. If you could verify this, that would be great.
by Christine
Mon Jul 22, 2013 3:41 pm
Forum: Report a Bug
Topic: Can't Remove Testimonial Photo
Replies: 1
Views: 5513

Re: Can't Remove Testimonial Photo

Hi Colleen,

I removed that photo for you. It is a good idea to be able to change the testimonial photos; we will be adding that feature to an upcoming version.
by Christine
Wed Jul 17, 2013 10:37 am
Forum: Report a Bug
Topic: SITE DOWN
Replies: 3
Views: 7987

Re: SITE DOWN

Hi Debbie,

If you are talking about the Balancing Blend, its there three times because you have versions with 1,2 and 3 bottles.
by Christine
Mon Jul 15, 2013 11:05 am
Forum: Report a Bug
Topic: SITE DOWN
Replies: 3
Views: 7987

Re: SITE DOWN

Hi Debbie,

I removed the products that were duplicated. Could you check your site and see if everything looks right on your list of products? I will also look into the why the uploader did this.
by Christine
Tue Jul 09, 2013 11:26 am
Forum: Report a Bug
Topic: Blog Page Format Issues
Replies: 1
Views: 4121

Re: Blog Page Format Issues

Hi Colleen,

I removed the items you requested and addressed the issue with the categories.
by Christine
Tue Jul 09, 2013 10:52 am
Forum: Report a Bug
Topic: SEO Tag
Replies: 1
Views: 4254

Re: SEO Tag

Hi Colleen,

This issue has been addressed. If you could verify, that would be great!

Christine
by Christine
Tue Jun 25, 2013 11:11 am
Forum: Report a Bug
Topic: Customer requested password and did not recieve email.
Replies: 12
Views: 15727

Re: Customer requested password and did not recieve email.

Hi Debbie,

I went ahead and fully tested both these password areas. I addressed the issue with the page not saying the email was sent. If you could verify again for me that would be excellent.