Search found 126 matches

by Christine
Tue Jun 25, 2013 10:36 am
Forum: Report a Bug
Topic: Customer requested password and did not recieve email.
Replies: 12
Views: 15727

Re: Customer requested password and did not recieve email.

Just to make sure we are talking about the same thing, are you trying the lost password form on your website or clicking the send buyers password button in the console?
by Christine
Mon Jun 17, 2013 11:36 am
Forum: Report a Bug
Topic: customers having trouble ordering..
Replies: 11
Views: 13285

Re: customers having trouble ordering..

Hi Debbie,

Just the setting where it checks that the addresses match, if you ever want this extra level of security we can turn it back on as well.
by Christine
Fri Jun 14, 2013 12:59 pm
Forum: Report a Bug
Topic: customers having trouble ordering..
Replies: 11
Views: 13285

Re: customers having trouble ordering..

Debbie,

I just made two test orders (from Paige Test, you can disregard those emails) testing that the setting is correct and that the address error did not show up.
by Christine
Wed Jun 12, 2013 12:45 pm
Forum: Report a Bug
Topic: Tweet, Updates etc have weird workding
Replies: 5
Views: 7880

Re: Tweet, Updates etc have weird workding

I removed the character list at the end of the share, I am still looking into the customizing of links.
by Christine
Wed Jun 12, 2013 12:28 pm
Forum: Report a Bug
Topic: Customer requested password and did not recieve email.
Replies: 12
Views: 15727

Re: Customer requested password and did not recieve email.

By testing a sending a password and checking if they (or you if you send one to a test account with your email) receive the password.
by Christine
Wed Jun 12, 2013 12:21 pm
Forum: Report a Bug
Topic: Tweet, Updates etc have weird workding
Replies: 5
Views: 7880

Re: Tweet, Updates etc have weird workding

Hi Viveka,

I will look into this right away and get back to you as soon as possible.
by Christine
Wed Jun 12, 2013 12:20 pm
Forum: Report a Bug
Topic: URL extension and shares
Replies: 2
Views: 7759

Re: URL extension and shares

Hi Viveka,

We will look into this right away and get back to you as soon as possible.
by Christine
Wed Jun 12, 2013 11:36 am
Forum: Report a Bug
Topic: Customer requested password and did not recieve email.
Replies: 12
Views: 15727

Re: Customer requested password and did not recieve email.

Hi Debbie,

This problem has been addressed, could you please verify.
by Christine
Wed Jun 12, 2013 11:31 am
Forum: Report a Bug
Topic: customers having trouble ordering..
Replies: 11
Views: 13285

Re: customers having trouble ordering..

Hi Debbie,

I will have someone call you and get your updated authorize.net account information so we can change this setting for you.
by Christine
Wed Jun 12, 2013 11:13 am
Forum: Report a Bug
Topic: Problems ordering with different shipping & billing address
Replies: 1
Views: 5236

Re: Problems ordering with different shipping & billing addr

Hi Debbie,

This is the same issue as your other thread, it is a setting in authorize.net that you need to turn off the address matching. I will have someone call you and get your up to date authorize.net information so we can turn the setting off for you.
by Christine
Tue Jun 11, 2013 10:28 am
Forum: Report a Bug
Topic: customers having trouble ordering..
Replies: 11
Views: 13285

Re: customers having trouble ordering..

Hi Debbie,

Thanks for reporting this problem, we will look into this and get back to you as soon as possible.
by Christine
Mon Jun 03, 2013 3:31 pm
Forum: Suggestions / Feature Requests
Topic: Help Button
Replies: 1
Views: 5938

Re: Help Button

Thank you for this great suggestion! We will consider this in the very near future.
by Christine
Wed May 29, 2013 11:16 pm
Forum: Report a Bug
Topic: Facebook posts
Replies: 11
Views: 19415

Re: Facebook posts

It is not on all sites, but we looked at facebooks recent bugs and found a lot of different people complaining about it recently. To see the exact error Facebook is having with your site please reference this link: https://developers.facebook.com/tools/debug/og/object?q=http%3A%2F%2Fwww.desiredrefle...
by Christine
Wed May 29, 2013 11:27 am
Forum: Report a Bug
Topic: More Products not deleting on my site
Replies: 1
Views: 5208

Re: More Products not deleting on my site

Hi Glenna,

You are deleting products correctly, the Variation tab on the product information page just wasn't updating correctly. It should now not display the variations for deleted products.
by Christine
Tue May 28, 2013 5:08 pm
Forum: Suggestions / Feature Requests
Topic: File Manager Updates
Replies: 1
Views: 5970

Re: File Manager Updates

Thank you for this suggestion, we will consider this for a future version ;)
by Christine
Tue May 28, 2013 5:04 pm
Forum: Suggestions / Feature Requests
Topic: Coupon Codes for Specific Groups
Replies: 1
Views: 5564

Re: Coupon Codes for Specific Groups

Thank you for this suggestion, we will consider this for a future version
by Christine
Tue May 28, 2013 12:52 pm
Forum: Report a Bug
Topic: Site NOT Deleting Products in Site
Replies: 2
Views: 5572

Re: Site NOT Deleting Products in Site

Hi Glenna,

Those products have been completely removed.
by Christine
Tue May 28, 2013 11:33 am
Forum: Report a Bug
Topic: Site NOT Showing Variations
Replies: 2
Views: 5893

Re: Site NOT Showing Variations

Hi Glenna,

The issues with ll the 1" and 1.5" product variations have been addressed. If you could check them out and verify, that would be great.

Sorry for the delay on this, we had Monday off for Memorial Day.
by Christine
Tue May 28, 2013 11:32 am
Forum: Report a Bug
Topic: Site NOT showing Variations for Canvas Gallery WRAP 1"
Replies: 1
Views: 5759

Re: Site NOT showing Variations for Canvas Gallery WRAP 1"

Hi Glenna,

The issues with ll the 1" and 1.5" product variations have been addressed.
by Christine
Tue May 28, 2013 11:31 am
Forum: Report a Bug
Topic: Variations not working
Replies: 1
Views: 5079

Re: Variations not working

Hi Glenna,

As mentioned in the other posts, the issues with ll the 1" and 1.5" product variations have been addressed and the product image for #1584 is showing up. If you could check them out and verify, that would be great.
by Christine
Tue May 28, 2013 11:30 am
Forum: Report a Bug
Topic: Variations not working - Packin Home Product
Replies: 2
Views: 6022

Re: Variations not working - Packin Home Product

Hi Glenna, The issues with ll the 1" and 1.5" product variations have been addressed. If you could check them out and verify, that would be great. The product image for #1644 shows up for me, did you try to upload it again after you posted here? Sorry for the delay on this, we had Monday off for Mem...
by Christine
Tue May 28, 2013 11:29 am
Forum: Report a Bug
Topic: Variations not working - Peaceful Morning
Replies: 1
Views: 5753

Re: Variations not working - Peaceful Morning

Hi Glenna,

The issues with ll the 1" and 1.5" product variations have been addressed. If you could check them out and verify, that would be great.

Sorry for the delay on this, we had Monday off for Memorial Day.
by Christine
Fri May 17, 2013 11:13 am
Forum: Report a Bug
Topic: Undoing Member Page
Replies: 2
Views: 6226

Re: Undoing Member Page

Colleen, this has been addressed.
by Christine
Wed May 15, 2013 2:15 pm
Forum: Help / How to use AllProWebTools
Topic: Upsell with automatic coupon
Replies: 1
Views: 8233

Re: Upsell with automatic coupon

This feature is currently unavailable, it will be ready to in version 2.56
by Christine
Wed May 15, 2013 1:56 pm
Forum: Suggestions / Feature Requests
Topic: Sign Up Box Name + Email
Replies: 4
Views: 9253

Re: Sign Up Box Name + Email

The sign up box still has labels for compatibility with Internet Explorer. otherwise I would love to do this!
by Christine
Fri May 03, 2013 4:33 pm
Forum: Report a Bug
Topic: Test Email sending multiple emails
Replies: 2
Views: 6266

Re: Test Email sending multiple emails

Thank you for letting us know! This has been addressed.