Search found 117 matches

by NoahBaldwin
Fri Jan 14, 2022 4:43 pm
Forum: Help / How to use AllProWebTools
Topic: Contact is Not Being Sent Email for "Reset Password"
Replies: 5
Views: 882

Re: Contact is Not Being Sent Email for "Reset Password"

The record you are referring to has not purchased a membership from your company - therefore, they are not a member and cannot see members only content. You can view all the recent purchases from this person from their CRM page. Click on the WorkFlow TImeline filter that is a $. You will see that th...
by NoahBaldwin
Tue Aug 17, 2021 12:02 pm
Forum: Help / How to use AllProWebTools
Topic: AllProWebTools Link Showing Up in Unbranded Emails
Replies: 14
Views: 6256

Re: AllProWebTools Link Showing Up in Unbranded Emails

Please post a screen shot of the issue you are experiencing and we will be glad to look into this for you.
by NoahBaldwin
Mon Aug 09, 2021 10:42 am
Forum: Help / How to use AllProWebTools
Topic: Import Contacts to APWT
Replies: 5
Views: 1986

Re: Import Contacts to APWT

The 2 CSV files that you have provided have been uploaded to tags: gapfill1 and jp1. These deleted records have been restored.

There is no way to re-sequence the id numbers unless you use the steps explained above to delete all contacts and start over.
by NoahBaldwin
Wed Jul 21, 2021 5:35 pm
Forum: Report a Bug
Topic: phone order not showing on orders to be shipped page
Replies: 3
Views: 1498

Re: phone order not showing on orders to be shipped page

You can turn the "package was shipped" email off by following the directions in this video (you can skip ahead 7 minutes into the video)

by NoahBaldwin
Tue Jun 08, 2021 7:53 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 14
Views: 5890

Re: New UK VAT regulatory changes

This feature request has been escalated and is a priority for the programming team. We will continue to update this thread with progress updates and questions for further clarifications. Is there a requirement about which currency is shown on the invoice? Is USD acceptable? Please confirm if the inv...
by NoahBaldwin
Fri Jun 04, 2021 9:47 pm
Forum: Help / How to use AllProWebTools
Topic: Getting the error below when i try to import a csv file
Replies: 1
Views: 416

Re: Getting the error below when i try to import a csv file

The error message: "Each column must be unique" is telling you that 2 of the dropddowns have the same name (they will have a red box around them). You may need to scroll the screen to the right to see all of your items. You cannot have 2 dropdowns that say "First Name". Check your dropdown boxes for...
by NoahBaldwin
Fri Apr 23, 2021 1:56 am
Forum: Help / How to use AllProWebTools
Topic: How to make image mobile responsive on dictionary pages
Replies: 3
Views: 1853

Re: How to make image mobile responsive

Yes you can add it. Just make sure the previous code ends with a semicolon ; then paste the new code after the semicolon.
by NoahBaldwin
Thu Apr 22, 2021 5:19 am
Forum: Help / How to use AllProWebTools
Topic: How to make image mobile responsive on dictionary pages
Replies: 3
Views: 1853

Re: How to make image mobile responsive

You can accomplish this by going to the image properties and selecting "advanced" as shown here:
image-advanced1.jpg
image-advanced1.jpg (42.07 KiB) Viewed 1849 times
On the next screen, you will enter this into the box labeled "style":

Code: Select all

display: block;max-width: 100%;height: auto;
as shown here:
image-advanced2.jpg
image-advanced2.jpg (38.47 KiB) Viewed 1849 times
by NoahBaldwin
Thu Apr 22, 2021 5:01 am
Forum: Suggestions / Feature Requests
Topic: Campaign idea
Replies: 5
Views: 3209

Re: Campaign idea

Thanks for the suggestion. The issue caused by changing steps comes once you have contacts already working their way through the campaign. For instance, let's say that you have 100 people who are in the campaign and they are currently on step 3. What happens if you move step 3 to step 4 and insert a...
by NoahBaldwin
Mon Nov 23, 2020 11:55 am
Forum: Report a Bug
Topic: Sign up boxes sign up change.
Replies: 1
Views: 2258

Re: Sign up boxes sign up change.

Thanks for testing out this brand new experimental feature! There are some restrictions to how this works. You can NOT set the following types of fields as "optional": - email address - dropdown lists - comment box - integers - dates We have added additional instructions to the page to make this mor...
by NoahBaldwin
Mon Oct 19, 2020 10:17 am
Forum: Help / How to use AllProWebTools
Topic: export product reviews as csv file
Replies: 3
Views: 1945

Re: export product reviews as csv file

Please contact Support via Chat to request an export.
by NoahBaldwin
Fri Sep 18, 2020 9:59 am
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 5988

Re: upsell discount being removed in checkout

I am unable to find an example of this working differently than it does currently. From the example order numbers that you provided, I do not see any orders that: were entered by a customer on your website and used the upsell coupon code and was able to stack discounts and after the date that your c...
by NoahBaldwin
Wed Sep 16, 2020 10:36 am
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 5988

Re: upsell discount being removed in checkout

This functionality was added as requested by your company here: viewtopic.php?f=3&t=4168

It was our understanding that you company policy prohibits coupon stacking of any discounts. Please provide clarity as to your company policy.
by NoahBaldwin
Tue Jun 23, 2020 11:36 am
Forum: Help / How to use AllProWebTools
Topic: Testimonial submission
Replies: 16
Views: 5645

Re: Testimonial submission

I can see at the top of the page here: https://realnoni.com/add-review.php that there is a dropdown list that has all of your products. It is the very first dropdown on the page at the very top - it is labeled "Product:" I have also confirmed (by filling out the form myself) that it submits the info...
by NoahBaldwin
Tue May 26, 2020 1:56 pm
Forum: Report a Bug
Topic: Email copy shows send date
Replies: 1
Views: 1105

Re: Email copy shows send date

Thank you for bringing this to our attention! This has been addressed.
by NoahBaldwin
Tue May 26, 2020 8:23 am
Forum: Report a Bug
Topic: Unable to upload images
Replies: 4
Views: 2235

Re: Unable to upload images

Please check your image against the requirements in the warning at the top of the page. It is likely that the image exceeds the pixel requirement.
by NoahBaldwin
Fri May 22, 2020 6:07 am
Forum: Report a Bug
Topic: Product page tabs not displaying
Replies: 2
Views: 1329

Re: Product page tabs not displaying

Thank you for bringing this to our attention. This has been addressed.
by NoahBaldwin
Thu May 21, 2020 2:55 pm
Forum: Help / How to use AllProWebTools
Topic: COVID-19 Shipping memo update-looking for suggestions
Replies: 5
Views: 2480

Re: COVID-19 Shipping memo update-looking for suggestions

We've updated the box so it now displays carriage returns. If you want additional styling (such as showing the box without the click to view), please contact support and level 2 support can accommodate changing your custom theme.
by NoahBaldwin
Thu May 21, 2020 8:56 am
Forum: Report a Bug
Topic: Code in SOPs
Replies: 1
Views: 1123

Re: Code in SOPs

This feature has been added to the next version of AllProWebTools - version 5.5
by NoahBaldwin
Thu May 21, 2020 8:55 am
Forum: Report a Bug
Topic: Special Characters in SOPs titles
Replies: 1
Views: 1172

Re: Special Characters in SOPs titles

This is intended functionality
by NoahBaldwin
Thu May 21, 2020 8:55 am
Forum: Report a Bug
Topic: Special Characters in Sign Up Boxes
Replies: 3
Views: 1874

Re: Special Characters in Sign Up Boxes

This is intended functionality
by NoahBaldwin
Thu May 21, 2020 8:54 am
Forum: Report a Bug
Topic: Emails missing from console
Replies: 3
Views: 1572

Re: Emails missing from console

You can access and restore any deleted emails by going to Marketing->Emails->Deleted Emails.
by NoahBaldwin
Thu May 21, 2020 8:09 am
Forum: Report a Bug
Topic: Welcome Email Not sending
Replies: 2
Views: 1343

Re: Welcome Email Not sending

The marketing campaign that is attached to that leadbox is set up to send out "Welcome Email" (id=194) which has been deleted. You can access and restore deleted emails by going to Marketing->Emails->Deleted Emails. When you've restored the deleted email, verify that they marketing campaign now show...
by NoahBaldwin
Wed May 20, 2020 3:56 pm
Forum: Help / How to use AllProWebTools
Topic: COVID-19 Shipping memo update-looking for suggestions
Replies: 5
Views: 2480

Re: COVID-19 Shipping memo update-looking for suggestions

We'd be happy to help you with this! You'll have to speak to level 2 support for this. Please start a screenshare and they can assist you. Here's a video that explains this:

by NoahBaldwin
Wed May 20, 2020 1:36 pm
Forum: Suggestions / Feature Requests
Topic: Pictures from phone in notees
Replies: 1
Views: 2279

Re: Pictures from phone in notees

Thanks for the suggestion! This has been added to the new version of the app (version 1.2.6) and the new version of the console (5.5)
by NoahBaldwin
Wed May 20, 2020 1:35 pm
Forum: Suggestions / Feature Requests
Topic: SOPs Categories or Tags
Replies: 1
Views: 1947

Re: SOPs Categories or Tags

Thanks for the suggestion! This has been added to the next version of AllProWebTools (version 5.5)
by NoahBaldwin
Wed May 20, 2020 1:35 pm
Forum: Suggestions / Feature Requests
Topic: SOPs preview option
Replies: 1
Views: 1542

Re: SOPs preview option

Thanks for the suggestion! This has been added to the next version of AllProWebTools (version 5.5)
by NoahBaldwin
Wed May 20, 2020 7:59 am
Forum: Help / How to use AllProWebTools
Topic: Blog grid image issue
Replies: 8
Views: 3066

Re: Blog grid image issue

To match the other images in the blog grid, it should be sized at 848X465
by NoahBaldwin
Tue May 19, 2020 3:54 pm
Forum: Help / How to use AllProWebTools
Topic: Website Country Access
Replies: 4
Views: 1992

Re: Website Country Access

Thanks for bringing this to our attention. South Korea has been added to the list so you can enable access from South Korea.
by NoahBaldwin
Tue May 19, 2020 11:22 am
Forum: Help / How to use AllProWebTools
Topic: Editing Websight Titles
Replies: 1
Views: 1271

Re: Editing Websight Titles

Here's a video explaining how to use the webpage system: 1Hf-xgl4_08 This video will show you how to edit your photo galleries: 4FNKxQ9_Dmo You are also welcome to start a screenshare support and speak with someone who can work directly with you, here is a video that shows how to start a screenshare...
by NoahBaldwin
Tue May 19, 2020 9:05 am
Forum: Report a Bug
Topic: Unable to preview new images loaded
Replies: 2
Views: 1273

Re: Unable to preview new images loaded

Can you provide the directory and image name so we can investigate?
by NoahBaldwin
Tue May 19, 2020 9:02 am
Forum: Report a Bug
Topic: Unable to mark a blog from private to public
Replies: 1
Views: 1027

Re: Unable to mark a blog from private to public

Thank you for bringing this to our attention. This has been addressed.
by NoahBaldwin
Tue May 19, 2020 8:59 am
Forum: Report a Bug
Topic: Unable to add tags to blog
Replies: 2
Views: 1205

Re: Unable to add tags to blog

Thank you for bringing this to our attention. This has been addressed.
by NoahBaldwin
Mon May 18, 2020 3:07 pm
Forum: Help / How to use AllProWebTools
Topic: Blog grid image issue
Replies: 8
Views: 3066

Re: Blog grid image issue

Sorry, I was referring to the size of the image that is being rendered by the browser. As you said, there are two image files for each image except the one that is appearing larger than the others. All of the image previews on this page: https://www.realnoni.com/Blog/ are sized 848x465 in the Manage...
by NoahBaldwin
Mon May 18, 2020 2:38 pm
Forum: Help / How to use AllProWebTools
Topic: Image size not reflecting correctly in blog
Replies: 5
Views: 2273

Re: Image size not reflecting correctly in blog

The image itself is 250x250px. The table that is around the image is squishing the image. If you grab the dashed line that is next to the image, you can drag it to the right until the image becomes the full width of 250px
by NoahBaldwin
Mon May 18, 2020 11:48 am
Forum: Help / How to use AllProWebTools
Topic: Blog grid image issue
Replies: 8
Views: 3066

Re: Blog grid image issue

It looks like all the images in your blog grid are uploaded at a size of 389x213 pixels. The larger image has been uploaded at a size of 389x259 pixels. This is why it is appearing larger than the others. It is important that sizing the image is done in a photo editing application before uploading t...
by NoahBaldwin
Mon May 18, 2020 10:46 am
Forum: Help / How to use AllProWebTools
Topic: Image size not reflecting correctly in blog
Replies: 5
Views: 2273

Re: Image size not reflecting correctly in blog

There was an issue with some custom CSS on your website which blocked this button. We've addressed this for you. Please verify that you are able to change the dimensions now.
by NoahBaldwin
Mon May 18, 2020 10:41 am
Forum: Report a Bug
Topic: contact us "send email" not working on mobile
Replies: 2
Views: 1256

Re: contact us "send email" not working on mobile

There was an issue with some custom CSS in the theme on your website which blocked this button. We've addressed this for you. Please verify that it now works properly.
by NoahBaldwin
Fri May 15, 2020 11:26 am
Forum: Report a Bug
Topic: Newsletter unable to reach some members
Replies: 1
Views: 1198

Re: Newsletter unable to reach some members

Hi, I took a look at your account and in the cases I saw, the email addresses were marked as invalid due to being bounced. Could you provide a specific CRM to help us investigate? If a user requests to no longer receive email from you or if their email address is invalid - they will not receive your...
by NoahBaldwin
Fri May 15, 2020 9:57 am
Forum: Report a Bug
Topic: Unable to upload image slider
Replies: 1
Views: 1105

Re: Unable to upload image slider

Thank you for bringing this to our attention. This has been addressed. Please verify that it now works properly for you
by NoahBaldwin
Tue May 12, 2020 3:39 pm
Forum: Report a Bug
Topic: Customers unable to change shipping address
Replies: 1
Views: 1192

Re: Customers unable to change shipping address

This issue has been addressed in version 5.4. You are currently on version 5.2. Your account will be upgraded on Monday.
by NoahBaldwin
Tue May 12, 2020 2:54 pm
Forum: Help / How to use AllProWebTools
Topic: Webmail link not working
Replies: 6
Views: 2881

Re: Webmail link not working

Thanks for bringing this to our attention! This has been addressed - please try again.
by NoahBaldwin
Mon May 11, 2020 1:07 pm
Forum: Help / How to use AllProWebTools
Topic: Auto expand menubar on mobile devices
Replies: 6
Views: 3925

Re: Auto expand menubar on mobile devices

In some cases, you may require additional CSS to ensure the menubar items align correctly in a column. In this case, try this alternative solution: @media screen and (max-width: 768px) .dropdown-menu { position: relative; top: 0; left: 0; float: none; } .nav li .dropdown-menu { display: block; } }
by NoahBaldwin
Mon May 11, 2020 9:21 am
Forum: Help / How to use AllProWebTools
Topic: Question about merging contacts and buyers
Replies: 3
Views: 1982

Re: Question about merging contacts and buyers

Signup boxes matches users by email address and/or phone number. CRM users are recognized by email through product purchases.
by NoahBaldwin
Wed May 06, 2020 2:27 pm
Forum: Help / How to use AllProWebTools
Topic: Question about merging contacts and buyers
Replies: 3
Views: 1982

Re: Question about merging contacts and buyers

You can refer to this video for merging contacts in AllProWebTools: https://www.youtube.com/watch?v=euPdQ6lwlvM The system will now allow duplicate accounts to be created when a customer creates an account on the website so this shouldn't be an issue. Since you've already captured information, you c...
by NoahBaldwin
Tue May 05, 2020 9:11 am
Forum: Help / How to use AllProWebTools
Topic: Email signature - line spacing screwy
Replies: 3
Views: 2419

Re: Email signature - line spacing screwy

Hi Jen,

There was an issue with the structure of the HTML in your email signature which caused the browser to add extra line breaks. We've made some changes to it in your account. Can you test it again?
by NoahBaldwin
Fri May 01, 2020 3:45 pm
Forum: Help / How to use AllProWebTools
Topic: On Page Pop up window
Replies: 3
Views: 4546

Re: On Page Pop up window

Looks like Bootstrap changed their method for displaying the modal. Here's the new HTML: <script type="text/javascript"> $(window).load(function(){ $('#myModal').modal('show'); }); </script> <div id="myModal" class="modal fade" role="dialog"> <div class="modal-dialog"> <div class="modal-content"> <d...
by NoahBaldwin
Fri May 01, 2020 3:39 pm
Forum: Help / How to use AllProWebTools
Topic: pop up on website
Replies: 7
Views: 3903

Re: pop up on website

Hi Alex, Looks like Bootstrap changed their method. Removing the "hide" class from the modal fixes this issue. Here's the new HTML: <script type="text/javascript"> $(window).load(function(){ $('#myModal').modal('show'); }); </script> <div class="modal fade" id="myModal"> <div class="modal-header"> <...
by NoahBaldwin
Mon Apr 13, 2020 5:12 pm
Forum: Help / How to use AllProWebTools
Topic: New Gallery Not Displaying
Replies: 4
Views: 2133

Re: New Gallery Not Displaying

I am unable to replicate the issue that you have described. Here are some screenshots of what I see:
Screenshot from 2020-04-13 19-10-16.png
Screenshot from 2020-04-13 19-10-16.png (818.52 KiB) Viewed 2123 times
Screenshot from 2020-04-13 19-10-26.png
Screenshot from 2020-04-13 19-10-26.png (963.17 KiB) Viewed 2123 times
by NoahBaldwin
Fri Apr 10, 2020 10:25 am
Forum: Report a Bug
Topic: Website Shop page display issue
Replies: 1
Views: 1422

Re: Website Shop page display issue

Thank you for bringing this to our attention! This issue has been addressed. Please verify that it is now working the way you expected.