Search found 119 matches

by Brads326
Thu Jul 22, 2021 10:03 pm
Forum: Report a Bug
Topic: credit card refunds not working
Replies: 2
Views: 41

Re: credit card refunds not working

Please try your refund again and let us know if it is working now.
by Brads326
Tue Jul 20, 2021 8:43 pm
Forum: Suggestions / Feature Requests
Topic: Membership Module Enhancements
Replies: 11
Views: 906

Re: Membership Module Enhancements

The fields have been added as requested.

You can select multiple categories by holding the control key on your keyboard as you click on multiple categories.
by Brads326
Tue Jul 20, 2021 8:21 pm
Forum: Report a Bug
Topic: phone order not showing on orders to be shipped page
Replies: 3
Views: 42

Re: phone order not showing on orders to be shipped page

Thank you for reporting this. The issue has been addressed.
by Brads326
Mon Jul 05, 2021 6:13 pm
Forum: Report a Bug
Topic: GDPR delete not working
Replies: 4
Views: 32

Re: GDPR delete not working

Thank you for reporting this issue. It has been addressed by our programming team. Please try deleting the records again.
by Brads326
Mon Jul 05, 2021 9:41 am
Forum: Report a Bug
Topic: GDPR delete not working
Replies: 4
Views: 32

Re: GDPR delete not working

When I go to buyer # 8488 this is what I see:
noni-redacted.png
noni-redacted.png (94.41 KiB) Viewed 29 times
Can you provide more detail about the issue you are experiencing?
by Brads326
Wed Jun 09, 2021 9:01 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 12
Views: 227

Re: New UK VAT regulatory changes

Waiting on response from client
by Brads326
Mon Jun 07, 2021 3:32 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 12
Views: 227

Re: New UK VAT regulatory changes

AllProWebTools tracks all payments in USD only. As exchange rates fluctuate constantly, it would be costly to look up the current exchange rate at the moment of purchase. Is there a tolerance or variance to the accuracy of the exchange rate at the time of purchase? FYI: Your sales history shows zero...
by Brads326
Fri Jun 04, 2021 10:53 am
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 12
Views: 227

Re: New UK VAT regulatory changes

There is existing functionality to support creating your own tax rate tables as explained in these videos: Zlp27xkotgA M9rQSTl2eXY _DDdeUtkQUw We can consider adding functionality to support UK VAT to the existing Tax Rate system if you can provide detailed information on your specific needs.
by Brads326
Thu Jun 03, 2021 11:30 am
Forum: Help / How to use AllProWebTools
Topic: Contact
Replies: 1
Views: 48

Re: Contact

Your account has been reset. Please try to login again.
by Brads326
Thu Jun 03, 2021 11:07 am
Forum: Help / How to use AllProWebTools
Topic: Offensive File in Builder Breakfast Folder
Replies: 1
Views: 54

Re: Offensive File in Builder Breakfast Folder

The file has been removed.
by Brads326
Sun Nov 15, 2020 1:43 pm
Forum: Help / How to use AllProWebTools
Topic: buy more save more coupon
Replies: 4
Views: 2495

Re: buy more save more coupon

All available coupon settings are available from the main menu by going to "Store" and then by navigating to "Coupons". If you do not see a feature there, then it is not offered.

You can also find further clarification about coupons here: http://allprowebtools.com/forum/viewtop ... f=9&t=3432
by Brads326
Tue Oct 27, 2020 3:48 pm
Forum: Suggestions / Feature Requests
Topic: Coupons
Replies: 3
Views: 4305

Re: Coupons

If you need to delete a coupon code, you can do this from the tab called "Existing Coupon Codes" - just search for the coupon code and then click the red trash can icon to delete it.
by Brads326
Tue Oct 27, 2020 3:47 pm
Forum: Help / How to use AllProWebTools
Topic: Editing a coupon
Replies: 5
Views: 5413

Re: Editing a coupon

If you need to delete a coupon code, you can do this from the tab called "Existing Coupon Codes" - just search for the coupon code and then click the red trash can icon to delete it.
by Brads326
Tue Oct 27, 2020 3:47 pm
Forum: Help / How to use AllProWebTools
Topic: Edit Coupon Codes
Replies: 3
Views: 2890

Re: Edit Coupon Codes

If you need to delete a coupon code, you can do this from the tab called "Existing Coupon Codes" - just search for the coupon code and then click the red trash can icon to delete it.
by Brads326
Tue Oct 27, 2020 3:46 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 3832

Re: upsell discount being removed in checkout

Great! Your account has been adjusted to the options A for both stackable and non-stackable. This will apply to all of your coupons codes effective immediately. Your previous codes were originally created as follows: "waves" was combinative - and was only applicable to 2 Domestic USPS shipping rates...
by Brads326
Thu Oct 15, 2020 7:00 pm
Forum: Suggestions / Feature Requests
Topic: Creating an auto text feature
Replies: 1
Views: 1515

Re: Creating an auto text feature

Thanks for the suggestion! We will consider this for a future version release.
by Brads326
Sat Sep 26, 2020 9:51 am
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 3832

Re: upsell discount being removed in checkout

Please let me know of a prior coupon code that provided the free shipping as you would like it to work again. This will allow me to look at all of the settings that were applied to that coupon code.
by Brads326
Sat Sep 26, 2020 9:47 am
Forum: Help / How to use AllProWebTools
Topic: How to delete Ad campaign
Replies: 1
Views: 856

Re: How to delete Ad campaign

Removal of an ad campaign is not currently supported.

The Ad Campaigns Manager is deprecated and no longer supported. Access to the Ad Campaigns Manager is still provided so that you can access your prior statistics, and there are currently no plans to remove the Ad Campaigns Manager.
by Brads326
Wed Sep 16, 2020 8:18 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 2281

Re: What constitutes an "invalid" email

You can learn more about Invalid Email Addresses in this blog post: https://www.allprowebtools.com/Invalid- ... -are-they/
by Brads326
Thu Aug 13, 2020 8:52 pm
Forum: Report a Bug
Topic: Cannot edit blog on Mac air
Replies: 1
Views: 1039

Re: Cannot edit blog on Mac air

Please make use of the Screenshare Support option so that we may see your screen to assist you with this. Here is a video that shows how to start a Support Screenshare:

by Brads326
Wed Aug 05, 2020 10:15 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 3558

Re: Console keeps signing out

Thanks for the detailed description - it helps a lot!

When you came back from lunch and after you logged in, did you have refresh.php running in a separate tab?

When you are actually logged in, do you see the lock icon?

The answers to these questions will help a great deal.
by Brads326
Tue Aug 04, 2020 8:34 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 3558

Re: Console keeps signing out

I have just spent the past hour logged into your account. I have clicked all over and spent the majority of the time loading report pages such as the monthly report, the ad campaign manager, and the marketing emails. I clicked several items in these areas and also went to the webpage editor, user se...
by Brads326
Tue Aug 04, 2020 7:56 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 3558

Re: Console keeps signing out

Something else you can try to help diagnose this: When you first login. Use your mouse's RIGHT button to click on the AllProWebTools logo in the top left of the screen then select "open in new tab". Keep both tabs open as you work from just one of the tabs. When you get logged out, switch over to th...
by Brads326
Tue Aug 04, 2020 7:22 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 3558

Re: Console keeps signing out

When you get logged out next time, please copy and paste the entire URL of the web page that you are taken to here so we can further diagnose this.
by Brads326
Sun Aug 02, 2020 8:26 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 3558

Re: Console keeps signing out

Please start a Support Screenshare so that we can diagnose your issue. It would be most helpful to do this when you are experiencing the issue. Here is a video that will show you how: EQzygW3d2xc If you are unable to access the Support Center due to being logged out too quickly, please send a text m...
by Brads326
Tue Jul 14, 2020 11:15 pm
Forum: Report a Bug
Topic: "repeat buyers" section missing
Replies: 1
Views: 682

Re: "repeat buyers" section missing

When I run your report for June, I am able to see the email report. Have you tried running the report on a different computer?
noni-june.png
noni-june.png (46.43 KiB) Viewed 680 times
by Brads326
Tue Jul 14, 2020 11:13 pm
Forum: Report a Bug
Topic: Monthly Report Email stats missing
Replies: 2
Views: 864

Re: Monthly Report Email stats missing

When I run your report for June, I am able to see the email report. Have you tried running the report on a different computer?

noni-june.png
noni-june.png (46.43 KiB) Viewed 862 times
by Brads326
Tue Jul 14, 2020 10:59 pm
Forum: Report a Bug
Topic: Blog table distorts on actual web view
Replies: 6
Views: 1687

Re: Blog table distorts on actual web view

You can increase the "width" value until you achieve the desired effect.
by Brads326
Tue Jul 14, 2020 10:49 pm
Forum: Report a Bug
Topic: ERROR: company address returned no results
Replies: 1
Views: 708

Re: ERROR: company address returned no results

Thanks for reporting this. This issue has been addressed.
by Brads326
Tue Jul 14, 2020 10:07 pm
Forum: Help / How to use AllProWebTools
Topic: how to edit pages
Replies: 1
Views: 708

Re: how to edit pages

You will find these system pages under "Settings" on the main menu and then "Administrator". They will be listed in the "Theme Editor".
by Brads326
Sat Jun 27, 2020 1:26 pm
Forum: Help / How to use AllProWebTools
Topic: Testimonial submission
Replies: 16
Views: 3704

Re: Testimonial submission

If your customer is looking at a product and then clicks to review that product, the system knows what product it is that they want to review and therefore does not offer the dropdown box.
by Brads326
Sat Jun 27, 2020 1:22 pm
Forum: Help / How to use AllProWebTools
Topic: Google Conversion value tag issue
Replies: 3
Views: 1065

Re: Google Conversion value tag issue

I have added this for you:
Screenshot from 2020-06-27 15-22-00.png
Screenshot from 2020-06-27 15-22-00.png (488.16 KiB) Viewed 998 times
by Brads326
Sun Jun 21, 2020 7:26 pm
Forum: Report a Bug
Topic: Reoccurring orders missing from contact management
Replies: 5
Views: 1359

Re: Reoccurring orders missing from contact management

Thanks for reporting this. You should be able to access this feature now.
by Brads326
Sun Jun 21, 2020 1:03 pm
Forum: Help / How to use AllProWebTools
Topic: How to view abandoned cart email sends
Replies: 6
Views: 1730

Re: How to view abandoned cart email sends

Please watch the entire 3.5 minute video to learn how to view the entire list beyond just the preview. There is currently no facility to pull a report as you are describing. The statistics for your current email "Abandoned Cart" contain years of data. I would recommend that you can create a copy of ...
by Brads326
Sun Jun 21, 2020 12:38 pm
Forum: Help / How to use AllProWebTools
Topic: Testimonial submission
Replies: 16
Views: 3704

Re: Testimonial submission

I was able to find the page that you are looking for, it does not look like it has disappeared. It is located here: Here is the page that you are looking for: https://realnoni.com/submit-testimonial.php.
by Brads326
Wed Jun 17, 2020 9:37 pm
Forum: Report a Bug
Topic: my account customer order history not displaying correctly
Replies: 1
Views: 726

Re: my account customer order history not displaying correctly

This has been addressed. Thanks for letting us know!
by Brads326
Wed Jun 17, 2020 9:24 pm
Forum: Report a Bug
Topic: Reoccurring orders missing from contact management
Replies: 5
Views: 1359

Re: Reoccurring orders missing from contact management

I will be happy to assist you with this. Can you provide a bit more information on how you were able to do this? Where was the button and what was it called?
by Brads326
Wed Jun 17, 2020 9:22 pm
Forum: Report a Bug
Topic: Facebook Pixel stopped working
Replies: 5
Views: 1523

Re: Facebook Pixel stopped working

An update has been applied to your account. Please check after 24 hours to verify that you are now receiving data with FaceBook Pixel.
by Brads326
Wed Jun 17, 2020 9:03 pm
Forum: Help / How to use AllProWebTools
Topic: Testimonial submission
Replies: 16
Views: 3704

Re: Testimonial submission

This video shows how to enter a new testimonial from the console:



This is an older feature which is being deprecated so this video will look much different, but the menu items and buttons are generally the same.
by Brads326
Mon Jun 08, 2020 10:06 am
Forum: Report a Bug
Topic: Customers unable to view our website
Replies: 3
Views: 1236

Re: Customers unable to view our website

This is caused when our systems detect suspicious activity from a user. Their access is restricted to protect your company from malicious activity. This user's access has now been restored.
by Brads326
Mon Jun 08, 2020 9:33 am
Forum: Report a Bug
Topic: Auto Stop and Start Marketing Campaigns
Replies: 1
Views: 720

Re: Auto Stop and Start Marketing Campaigns

Thanks for reporting this. We will need 2 or more examples in order to track this issue down for you.

Please provide the customer id number for this occurrence and keep an eye out for when this happens again and provide the customer id for the new occurrence as well.
by Brads326
Mon Jun 08, 2020 9:31 am
Forum: Report a Bug
Topic: Facebook Page Connections
Replies: 1
Views: 739

Re: Facebook Page Connections

This can be addressed by deleting the link to Facebook and then reconnecting the Facebook account. This can be done from the main menu under: settings->integrations and then "Facebook Integration"
by Brads326
Mon Jun 08, 2020 9:27 am
Forum: Report a Bug
Topic: Google Calendar Integration not working since Updating to 5.5
Replies: 6
Views: 1979

Re: Google Calendar Integration not working since Updating to 5.5

Thanks for reporting this, we are currently looking into this and will have an update later today.
by Brads326
Thu Jun 04, 2020 7:22 pm
Forum: Report a Bug
Topic: Unpaid invoice section missing from customer "my account"
Replies: 3
Views: 1149

Re: Unpaid invoice section missing from customer "my account"

Thanks for reporting this. The issue has been addressed.
by Brads326
Thu Jun 04, 2020 6:15 pm
Forum: Report a Bug
Topic: Submission box report missing download CSV option
Replies: 6
Views: 1604

Re: Submission box report missing download CSV option

This feature will be returning in version 5.5 in the next few weeks.
by Brads326
Thu Jun 04, 2020 1:06 pm
Forum: Report a Bug
Topic: MER abandoned cart data
Replies: 4
Views: 1241

Re: MER abandoned cart data

The reason that the numbers do not match from the 2 different reports is: The Abandoned Cart Report that you included only shows the abandoned carts from visitors to your website who provided their contact information. There are many more abandoned carts generated from visitors who click "add to car...
by Brads326
Tue Jun 02, 2020 8:25 pm
Forum: Report a Bug
Topic: MER abandoned cart data
Replies: 4
Views: 1241

Re: MER abandoned cart data

The screenshot you provided does not show the entire date range selected. Here is a screenshot taken from your account today that shows the date range and only 20 abandoned carts. noni-mer.png The Abandoned Cart Report that you included only shows the abandoned carts from visitors to your website wh...
by Brads326
Tue Jun 02, 2020 7:29 pm
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 5828

Re: Tutorial for Ad Campaigns

It would appear from this screenshot, that you have correctly setup your tracking codes and that data is being collected.
noni-ad-manager.png
noni-ad-manager.png (44.21 KiB) Viewed 5003 times
The tracking system uses a number of methods to avoid false positives. These methods include browser cookies, ip address, URL tracker links, etc.
by Brads326
Thu May 21, 2020 3:39 pm
Forum: Suggestions / Feature Requests
Topic: Membership Report
Replies: 1
Views: 1016

Re: Membership Report

Yes - from the main menu, you can select: reports->sales->memberships. The screen will look like this: Screenshot from 2020-05-21 17-35-44.png You can sort the list so that all of the active accounts are at the top by clicking the label that says "Status", like this: deanna2.png You can copy and pas...