Search found 109 matches

by Brads326
Sun Nov 15, 2020 1:43 pm
Forum: Help / How to use AllProWebTools
Topic: buy more save more coupon
Replies: 4
Views: 1426

Re: buy more save more coupon

All available coupon settings are available from the main menu by going to "Store" and then by navigating to "Coupons". If you do not see a feature there, then it is not offered.

You can also find further clarification about coupons here: http://allprowebtools.com/forum/viewtop ... f=9&t=3432
by Brads326
Tue Oct 27, 2020 3:48 pm
Forum: Suggestions / Feature Requests
Topic: Coupons
Replies: 3
Views: 3142

Re: Coupons

If you need to delete a coupon code, you can do this from the tab called "Existing Coupon Codes" - just search for the coupon code and then click the red trash can icon to delete it.
by Brads326
Tue Oct 27, 2020 3:47 pm
Forum: Help / How to use AllProWebTools
Topic: Editing a coupon
Replies: 5
Views: 4452

Re: Editing a coupon

If you need to delete a coupon code, you can do this from the tab called "Existing Coupon Codes" - just search for the coupon code and then click the red trash can icon to delete it.
by Brads326
Tue Oct 27, 2020 3:47 pm
Forum: Help / How to use AllProWebTools
Topic: Edit Coupon Codes
Replies: 3
Views: 2231

Re: Edit Coupon Codes

If you need to delete a coupon code, you can do this from the tab called "Existing Coupon Codes" - just search for the coupon code and then click the red trash can icon to delete it.
by Brads326
Tue Oct 27, 2020 3:46 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 1297

Re: upsell discount being removed in checkout

Great! Your account has been adjusted to the options A for both stackable and non-stackable. This will apply to all of your coupons codes effective immediately. Your previous codes were originally created as follows: "waves" was combinative - and was only applicable to 2 Domestic USPS shipping rates...
by Brads326
Thu Oct 15, 2020 7:00 pm
Forum: Suggestions / Feature Requests
Topic: Creating an auto text feature
Replies: 1
Views: 590

Re: Creating an auto text feature

Thanks for the suggestion! We will consider this for a future version release.
by Brads326
Sat Sep 26, 2020 9:51 am
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 1297

Re: upsell discount being removed in checkout

Please let me know of a prior coupon code that provided the free shipping as you would like it to work again. This will allow me to look at all of the settings that were applied to that coupon code.
by Brads326
Sat Sep 26, 2020 9:47 am
Forum: Help / How to use AllProWebTools
Topic: How to delete Ad campaign
Replies: 1
Views: 400

Re: How to delete Ad campaign

Removal of an ad campaign is not currently supported.

The Ad Campaigns Manager is deprecated and no longer supported. Access to the Ad Campaigns Manager is still provided so that you can access your prior statistics, and there are currently no plans to remove the Ad Campaigns Manager.
by Brads326
Wed Sep 16, 2020 8:18 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 1151

Re: What constitutes an "invalid" email

You can learn more about Invalid Email Addresses in this blog post: https://www.allprowebtools.com/Invalid- ... -are-they/
by Brads326
Thu Aug 13, 2020 8:52 pm
Forum: Report a Bug
Topic: Cannot edit blog on Mac air
Replies: 1
Views: 479

Re: Cannot edit blog on Mac air

Please make use of the Screenshare Support option so that we may see your screen to assist you with this. Here is a video that shows how to start a Support Screenshare:

by Brads326
Wed Aug 05, 2020 10:15 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1684

Re: Console keeps signing out

Thanks for the detailed description - it helps a lot!

When you came back from lunch and after you logged in, did you have refresh.php running in a separate tab?

When you are actually logged in, do you see the lock icon?

The answers to these questions will help a great deal.
by Brads326
Tue Aug 04, 2020 8:34 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1684

Re: Console keeps signing out

I have just spent the past hour logged into your account. I have clicked all over and spent the majority of the time loading report pages such as the monthly report, the ad campaign manager, and the marketing emails. I clicked several items in these areas and also went to the webpage editor, user se...
by Brads326
Tue Aug 04, 2020 7:56 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1684

Re: Console keeps signing out

Something else you can try to help diagnose this: When you first login. Use your mouse's RIGHT button to click on the AllProWebTools logo in the top left of the screen then select "open in new tab". Keep both tabs open as you work from just one of the tabs. When you get logged out, switch over to th...
by Brads326
Tue Aug 04, 2020 7:22 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1684

Re: Console keeps signing out

When you get logged out next time, please copy and paste the entire URL of the web page that you are taken to here so we can further diagnose this.
by Brads326
Sun Aug 02, 2020 8:26 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1684

Re: Console keeps signing out

Please start a Support Screenshare so that we can diagnose your issue. It would be most helpful to do this when you are experiencing the issue. Here is a video that will show you how: EQzygW3d2xc If you are unable to access the Support Center due to being logged out too quickly, please send a text m...
by Brads326
Tue Jul 14, 2020 11:15 pm
Forum: Report a Bug
Topic: "repeat buyers" section missing
Replies: 1
Views: 418

Re: "repeat buyers" section missing

When I run your report for June, I am able to see the email report. Have you tried running the report on a different computer?
noni-june.png
noni-june.png (46.43 KiB) Viewed 416 times
by Brads326
Tue Jul 14, 2020 11:13 pm
Forum: Report a Bug
Topic: Monthly Report Email stats missing
Replies: 2
Views: 523

Re: Monthly Report Email stats missing

When I run your report for June, I am able to see the email report. Have you tried running the report on a different computer?

noni-june.png
noni-june.png (46.43 KiB) Viewed 521 times
by Brads326
Tue Jul 14, 2020 10:59 pm
Forum: Report a Bug
Topic: Blog table distorts on actual web view
Replies: 6
Views: 1032

Re: Blog table distorts on actual web view

You can increase the "width" value until you achieve the desired effect.
by Brads326
Tue Jul 14, 2020 10:49 pm
Forum: Report a Bug
Topic: ERROR: company address returned no results
Replies: 1
Views: 424

Re: ERROR: company address returned no results

Thanks for reporting this. This issue has been addressed.
by Brads326
Tue Jul 14, 2020 10:07 pm
Forum: Help / How to use AllProWebTools
Topic: how to edit pages
Replies: 1
Views: 428

Re: how to edit pages

You will find these system pages under "Settings" on the main menu and then "Administrator". They will be listed in the "Theme Editor".
by Brads326
Sat Jun 27, 2020 1:26 pm
Forum: Help / How to use AllProWebTools
Topic: Testimonial submission
Replies: 16
Views: 1977

Re: Testimonial submission

If your customer is looking at a product and then clicks to review that product, the system knows what product it is that they want to review and therefore does not offer the dropdown box.
by Brads326
Sat Jun 27, 2020 1:22 pm
Forum: Help / How to use AllProWebTools
Topic: Google Conversion value tag issue
Replies: 3
Views: 652

Re: Google Conversion value tag issue

I have added this for you:
Screenshot from 2020-06-27 15-22-00.png
Screenshot from 2020-06-27 15-22-00.png (488.16 KiB) Viewed 585 times
by Brads326
Sun Jun 21, 2020 7:26 pm
Forum: Report a Bug
Topic: Reoccurring orders missing from contact management
Replies: 5
Views: 783

Re: Reoccurring orders missing from contact management

Thanks for reporting this. You should be able to access this feature now.
by Brads326
Sun Jun 21, 2020 1:03 pm
Forum: Help / How to use AllProWebTools
Topic: How to view abandoned cart email sends
Replies: 6
Views: 971

Re: How to view abandoned cart email sends

Please watch the entire 3.5 minute video to learn how to view the entire list beyond just the preview. There is currently no facility to pull a report as you are describing. The statistics for your current email "Abandoned Cart" contain years of data. I would recommend that you can create a copy of ...
by Brads326
Sun Jun 21, 2020 12:38 pm
Forum: Help / How to use AllProWebTools
Topic: Testimonial submission
Replies: 16
Views: 1977

Re: Testimonial submission

I was able to find the page that you are looking for, it does not look like it has disappeared. It is located here: Here is the page that you are looking for: https://realnoni.com/submit-testimonial.php.
by Brads326
Wed Jun 17, 2020 9:37 pm
Forum: Report a Bug
Topic: my account customer order history not displaying correctly
Replies: 1
Views: 457

Re: my account customer order history not displaying correctly

This has been addressed. Thanks for letting us know!
by Brads326
Wed Jun 17, 2020 9:24 pm
Forum: Report a Bug
Topic: Reoccurring orders missing from contact management
Replies: 5
Views: 783

Re: Reoccurring orders missing from contact management

I will be happy to assist you with this. Can you provide a bit more information on how you were able to do this? Where was the button and what was it called?
by Brads326
Wed Jun 17, 2020 9:22 pm
Forum: Report a Bug
Topic: Facebook Pixel stopped working
Replies: 5
Views: 993

Re: Facebook Pixel stopped working

An update has been applied to your account. Please check after 24 hours to verify that you are now receiving data with FaceBook Pixel.
by Brads326
Wed Jun 17, 2020 9:03 pm
Forum: Help / How to use AllProWebTools
Topic: Testimonial submission
Replies: 16
Views: 1977

Re: Testimonial submission

This video shows how to enter a new testimonial from the console:



This is an older feature which is being deprecated so this video will look much different, but the menu items and buttons are generally the same.
by Brads326
Mon Jun 08, 2020 10:06 am
Forum: Report a Bug
Topic: Customers unable to view our website
Replies: 3
Views: 743

Re: Customers unable to view our website

This is caused when our systems detect suspicious activity from a user. Their access is restricted to protect your company from malicious activity. This user's access has now been restored.
by Brads326
Mon Jun 08, 2020 9:33 am
Forum: Report a Bug
Topic: Auto Stop and Start Marketing Campaigns
Replies: 1
Views: 388

Re: Auto Stop and Start Marketing Campaigns

Thanks for reporting this. We will need 2 or more examples in order to track this issue down for you.

Please provide the customer id number for this occurrence and keep an eye out for when this happens again and provide the customer id for the new occurrence as well.
by Brads326
Mon Jun 08, 2020 9:31 am
Forum: Report a Bug
Topic: Facebook Page Connections
Replies: 1
Views: 419

Re: Facebook Page Connections

This can be addressed by deleting the link to Facebook and then reconnecting the Facebook account. This can be done from the main menu under: settings->integrations and then "Facebook Integration"
by Brads326
Mon Jun 08, 2020 9:27 am
Forum: Report a Bug
Topic: Google Calendar Integration not working since Updating to 5.5
Replies: 6
Views: 1206

Re: Google Calendar Integration not working since Updating to 5.5

Thanks for reporting this, we are currently looking into this and will have an update later today.
by Brads326
Thu Jun 04, 2020 7:22 pm
Forum: Report a Bug
Topic: Unpaid invoice section missing from customer "my account"
Replies: 3
Views: 605

Re: Unpaid invoice section missing from customer "my account"

Thanks for reporting this. The issue has been addressed.
by Brads326
Thu Jun 04, 2020 6:15 pm
Forum: Report a Bug
Topic: Submission box report missing download CSV option
Replies: 6
Views: 886

Re: Submission box report missing download CSV option

This feature will be returning in version 5.5 in the next few weeks.
by Brads326
Thu Jun 04, 2020 1:06 pm
Forum: Report a Bug
Topic: MER abandoned cart data
Replies: 4
Views: 652

Re: MER abandoned cart data

The reason that the numbers do not match from the 2 different reports is: The Abandoned Cart Report that you included only shows the abandoned carts from visitors to your website who provided their contact information. There are many more abandoned carts generated from visitors who click "add to car...
by Brads326
Tue Jun 02, 2020 8:25 pm
Forum: Report a Bug
Topic: MER abandoned cart data
Replies: 4
Views: 652

Re: MER abandoned cart data

The screenshot you provided does not show the entire date range selected. Here is a screenshot taken from your account today that shows the date range and only 20 abandoned carts. noni-mer.png The Abandoned Cart Report that you included only shows the abandoned carts from visitors to your website wh...
by Brads326
Tue Jun 02, 2020 7:29 pm
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 4183

Re: Tutorial for Ad Campaigns

It would appear from this screenshot, that you have correctly setup your tracking codes and that data is being collected.
noni-ad-manager.png
noni-ad-manager.png (44.21 KiB) Viewed 3358 times
The tracking system uses a number of methods to avoid false positives. These methods include browser cookies, ip address, URL tracker links, etc.
by Brads326
Thu May 21, 2020 3:39 pm
Forum: Suggestions / Feature Requests
Topic: Membership Report
Replies: 1
Views: 667

Re: Membership Report

Yes - from the main menu, you can select: reports->sales->memberships. The screen will look like this: Screenshot from 2020-05-21 17-35-44.png You can sort the list so that all of the active accounts are at the top by clicking the label that says "Status", like this: deanna2.png You can copy and pas...
by Brads326
Wed May 20, 2020 12:13 pm
Forum: Help / How to use AllProWebTools
Topic: How to preview a blog that is marked private
Replies: 1
Views: 446

Re: How to preview a blog that is marked private

We suggest that you temporarily mark the blog as "public" for the few seconds that it takes to click the preview, you can then immediately mark the blog as "private" once the preview loads in your web browser.
by Brads326
Fri May 15, 2020 12:37 pm
Forum: Help / How to use AllProWebTools
Topic: Blog grid image issue
Replies: 8
Views: 1274

Re: Blog grid image issue

This issue has been addressed in version 5.4. You are currently on version 5.2. Your account will be upgraded on Monday.
by Brads326
Fri May 15, 2020 12:36 pm
Forum: Help / How to use AllProWebTools
Topic: Image size not reflecting correctly in blog
Replies: 5
Views: 1035

Re: Image size not reflecting correctly in blog

This issue has been addressed in version 5.4. You are currently on version 5.2. Your account will be upgraded on Monday.
by Brads326
Fri May 15, 2020 12:30 pm
Forum: Help / How to use AllProWebTools
Topic: How to find an image size in a current blog post
Replies: 2
Views: 718

Re: How to find an image size in a current blog post

The fields that you are referring to are blank because you have not specified any resizing dimensions. This means the image is being used at it's full dimensions. You can see the full image dimensions when you are selecting the image from the "Manage Images and Files" area. Just right click on the i...
by Brads326
Fri May 15, 2020 12:18 pm
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 4183

Re: Tutorial for Ad Campaigns

The data is updated every time that you reload the reports page.
by Brads326
Fri May 08, 2020 3:33 pm
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 4183

Re: Tutorial for Ad Campaigns

Yes, the name has been changed to "Ad Campaigns"

"not activated" tells you that no visits have been recorded yet. Publish your link so that users will click on it and you will see it become active automatically.
by Brads326
Fri May 08, 2020 3:29 pm
Forum: Report a Bug
Topic: Email on mobile not working
Replies: 1
Views: 723

Re: Email on mobile not working

You will find step by step instructions here: https://www.allprowebtools.com/iPhone-E ... gs-ios-12/
by Brads326
Fri May 08, 2020 9:25 am
Forum: Report a Bug
Topic: Email delivering issue
Replies: 1
Views: 756

Re: Email delivering issue

We have run the following test with Google and got back this response indicating that all email security is working properly: Screenshot from 2020-05-08 11-19-58.png We also ran a test on your domain to see if you have been blacklisted, with the following results showing that your email address has ...
by Brads326
Fri May 08, 2020 9:06 am
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 4183

Re: Tutorial for Ad Campaigns

Here is a video about the ad manager:



The "Ad Type" is just for your reference - it does not change the functionality.
by Brads326
Tue May 05, 2020 4:22 pm
Forum: Help / How to use AllProWebTools
Topic: Ad Campaigns
Replies: 5
Views: 1328

Re: Ad Campaigns

Yes, you are correct. Only the one product was being tracked and you can setup any other items that you would like to track and the system will generate reference code URLs for you to use in your ads.