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by Kathlein
Mon Sep 16, 2019 1:49 pm
Forum: Suggestions / Feature Requests
Topic: tag removal
Replies: 3
Views: 1014

Re: tag removal

If you have a deleted signup box, you can access it from the signup box screen by clicking the white button that says "Deleted Sign-up boxes". You can access the signup box there and remove the tag. Then you will be able to delete the tag.
by Kathlein
Tue Sep 03, 2019 9:18 am
Forum: Report a Bug
Topic: Invoice #46835 for $0.00
Replies: 1
Views: 32

Re: Invoice #46835 for $0.00

You can convert your abandoned cart to an actual order by clicking where it says "New Abandoned Cart" in the timeline. Then click "Calculate Shipping and Tax" at the bottom and then "Create Order" You can then mark the item paid as "cash" or "check" ...
by Kathlein
Tue Aug 27, 2019 11:07 am
Forum: Help / How to use AllProWebTools
Topic: I can't fix the code on the home page
Replies: 1
Views: 36

Re: I can't fix the code on the home page

Hello! Our support knowledge is limited to the themes that we provide at: http://allprowebtoolsthemes.com/ From the code that you have provided, it appears that someone has added some custom code to your website that was not created by AllProWebTools. We suggest contacting a web developer to assist ...
by Kathlein
Mon Aug 26, 2019 8:38 am
Forum: Help / How to use AllProWebTools
Topic: View Date that someone joined a campaign
Replies: 18
Views: 192

Re: View Date that someone joined a campaign

Yes, you will need to be upgraded to 5.1.

Please provide the Support Code for the account you are working on.
by Kathlein
Tue Aug 20, 2019 4:08 pm
Forum: Suggestions / Feature Requests
Topic: Opt In for Automatic Membership Renewal
Replies: 2
Views: 43

Re: Opt In for Automatic Membership Renewal

Thanks for the suggestion, we will consider this for a future release. The membership system was designed to allow your members to have access to your services as long as their payments continue to recur. Your client has control to remove themselves from the membership at anytime (along with the rec...
by Kathlein
Tue May 21, 2019 8:36 am
Forum: Help / How to use AllProWebTools
Topic: Dashboard Display
Replies: 1
Views: 133

Re: Dashboard Display

Whenever your dashboard is open, you will now see a live feed of activity on your account. This will keep you abreast of everything that is happening in your business without the need to click around or refresh the page. You can clear these live updates at any time by reloading the dashboard. We als...
by Kathlein
Tue May 07, 2019 2:14 pm
Forum: Help / How to use AllProWebTools
Topic: Video Background
Replies: 8
Views: 400

Re: Video Background

Are you looking for something that looks like this: https://www.theoysterchannel.com/Home-video/ or this: http://www.synergyvideography.com/ Both of these websites are built in AllProWebTools. You are certainly welcome to load a large video file on the AllProWebTools hosting, but both of the above e...
by Kathlein
Thu Mar 21, 2019 7:12 pm
Forum: Report a Bug
Topic: Coupons Expiring before Expiration date
Replies: 1
Views: 198

Re: Coupons Expiring before Expiration date

Hello Alex! Without having the specifics on which coupon codes you are referring to - it will be very difficult to assist you with this. There are a number of different factors to be considered. Can you provide either a screen recording or start a Support Screenshare so that our Support Team can ass...
by Kathlein
Wed Mar 06, 2019 1:19 am
Forum: Help / How to use AllProWebTools
Topic: My Webpage Permissions
Replies: 11
Views: 611

Re: My Webpage Permissions

The "page content" on the screenshot is where the image of the sunrise is. If you are asking where the "page title" field is, it has been removed in version 5.0. You are free to add a "page title", in the "page content" area by typing in text above the image o...
by Kathlein
Wed Mar 06, 2019 12:56 am
Forum: Help / How to use AllProWebTools
Topic: My Webpage Permissions
Replies: 11
Views: 611

Re: My Webpage Permissions

You can access the Page Content area by choosing the "edit" icon instead of clicking the "gear" icon. The pages are all still there, the interface in 5.0 has just been adjusted a bit. If you still need help with this, I would suggest a brief Support Screenshare tomorrow.
by Kathlein
Tue Mar 05, 2019 11:46 pm
Forum: Help / How to use AllProWebTools
Topic: My Webpage Permissions
Replies: 11
Views: 611

Re: My Webpage Permissions

The "Welcome" that you experienced was an artifact of how your account was upgraded to the BETA. We have removed this for you. The SEO flag is not meant to be clickable, it is only for informational purpose. To edit your settings for a page (including SEO) you can click the gear icon.
by Kathlein
Sat Feb 16, 2019 11:20 pm
Forum: Suggestions / Feature Requests
Topic: DELETING FROM NOTES!!!
Replies: 3
Views: 1136

Re: DELETING FROM NOTES!!!

This feature is not currently available for tasks. You can currently complete the task and create a new one.

Thanks for the suggestion, we will consider this for a future release!
by Kathlein
Fri Jan 25, 2019 2:28 pm
Forum: Help / How to use AllProWebTools
Topic: code on websiste
Replies: 42
Views: 2275

Re: code on websiste

Ok, that helps! It looks like you have been making a number of changes to this page this week. When you go to edit this page, you should see an area like this at the bottom: Screenshot from 2019-01-25 15-23-43.png You can click where it says "Revision History" and you will be presented wit...
by Kathlein
Fri Jan 25, 2019 2:04 pm
Forum: Help / How to use AllProWebTools
Topic: code on websiste
Replies: 42
Views: 2275

Re: code on websiste

We will be happy to assist you with this. Can you provide a link to the page where you are seeing code?
by Kathlein
Thu Dec 27, 2018 11:04 am
Forum: Help / How to use AllProWebTools
Topic: Unsubscribe Page and radio buttons
Replies: 7
Views: 695

Re: Unsubscribe Page and radio buttons

You can learn all about the new version here: viewtopic.php?f=5&t=3916&p=8212#p8212

Please note that information on this page changes frequently during the development process.
by Kathlein
Thu Dec 27, 2018 10:25 am
Forum: Help / How to use AllProWebTools
Topic: Unsubscribe Page and radio buttons
Replies: 7
Views: 695

Re: Unsubscribe Page and radio buttons

The page that you are referring to is called the "Unsubscribe Page" and it can be accessed from the template editor which can be found by choosing "Settings"->"Administrator" from the main menu. Here you can access all of the settings for the page. A word of caution, mu...
by Kathlein
Wed Dec 19, 2018 3:31 pm
Forum: Help / How to use AllProWebTools
Topic: SSL Certificate
Replies: 1
Views: 233

Re: SSL Certificate

You can find all of the information about the free SSL service provided by AllProWebTools here: https://www.allprowebtools.com/Free-SSL/ As per the nameservers that you need, it will depend on the specific settings for the account you are referring to. The best way to get assistance with you particu...
by Kathlein
Wed Nov 14, 2018 12:14 pm
Forum: Help / How to use AllProWebTools
Topic: Hide product from related products
Replies: 3
Views: 400

Re: Hide product from related products

Hiding products has always worked this way. When you want to discontinue a product completely so that it cannot be purchased at all, you will want to set the setting called "product" and change it from "show" to "hide". This setting is located under the wholesale settin...
by Kathlein
Wed Nov 14, 2018 11:26 am
Forum: Help / How to use AllProWebTools
Topic: Hide product from related products
Replies: 3
Views: 400

Re: Hide product from related products

Yes.

At the top of the product edit screen there is a switch just to the left of the "Save" button that can be set to either "public" or "private". Setting it to private will make it only accessible with the URL and it will not show up anywhere else on the website.
by Kathlein
Sat Nov 03, 2018 1:58 pm
Forum: Help / How to use AllProWebTools
Topic: calendar and themes
Replies: 1
Views: 257

Re: calendar and themes

Here are the instructions to embed your Acuity Scheduler on your AllProWebTools Website: https://help.acuityscheduling.com/hc/en-us/articles/115004885187-Can-I-Embed-My-Scheduler-on-my-Website- For information about using WordPress themes with AllProWebTools and access to the AllProWebTools themes, ...
by Kathlein
Thu Oct 25, 2018 1:56 pm
Forum: Report a Bug
Topic: store locator not pulling any locations
Replies: 1
Views: 442

Re: store locator not pulling any locations

The issue that you have reported has been addressed, your store page is now working.

You can edit the verbiage on the page at this link: https://c173.allprowebtools-s1.com/cons ... retext.php

Hope that helps!
by Kathlein
Wed Oct 17, 2018 11:14 am
Forum: Help / How to use AllProWebTools
Topic: How to stop a recurring payment
Replies: 1
Views: 253

Re: How to stop a recurring payment

You can view all of your customers who have active memberships with you from your AllProWebTools Console. Just choose Reports -> Sales -> Memberships from the main menu bar on the left side of the screen. On this page, you will see a list of all active customers with memberships. When you find the c...
by Kathlein
Fri Sep 28, 2018 1:16 pm
Forum: Help / How to use AllProWebTools
Topic: Exporting orders for 1 contact
Replies: 1
Views: 400

Re: Exporting orders for 1 contact

There is not a specific download for this, but you can get a complete list of all order by going to the client's CRM record and then using the filter button at the top of the Workflow Timeline to see ONLY the invoices. The filter that you will want to click is the $ icon. Screenshot from 2018-09-28 ...
by Kathlein
Thu Sep 27, 2018 1:34 pm
Forum: Help / How to use AllProWebTools
Topic: Center Menu Bar
Replies: 1
Views: 295

Re: Center Menu Bar

This can be different depending on the specific theme that you are using. For instance, these themes automatically include a centered menubar: http://allprowebtoolsthemes.com/-designer http://allprowebtoolsthemes.com/-gateway http://allprowebtoolsthemes.com/-journalist http://allprowebtoolsthemes.co...
by Kathlein
Mon Sep 24, 2018 1:47 pm
Forum: Help / How to use AllProWebTools
Topic: FlipBook PDF
Replies: 2
Views: 366

Re: FlipBook PDF

You can signup for a service that will convert your PDF file into a flipbook. Here is an article that explains how to do this with a free service called: https://www.yumpu.com/en Here is the article: https://tuxbrain.com/flipbooks/flipping-book Once you have created your free account with https://ww...
by Kathlein
Fri Sep 14, 2018 1:13 pm
Forum: Help / How to use AllProWebTools
Topic: Membership Pricing - one time cost, monthly cost
Replies: 4
Views: 568

Re: Membership Pricing - one time cost, monthly cost

The membership system is designed to work with a single recurring charge amount each month. It sounds like the pricing structure that you propose is actually a recurring membership of $199 and a one-time setup fee of $100. It is possible to do this a few different ways: 1. You could list just the $1...
by Kathlein
Tue Sep 11, 2018 6:59 pm
Forum: Help / How to use AllProWebTools
Topic: Make top menu bar NOT sticky
Replies: 4
Views: 577

Re: Make top menu bar NOT sticky

You can preview how the Default theme looks in our Them Repository here: http://allprowebtoolsthemes.com/-allprowebtools-default

It does not appear that the menubar stays on the page when you scroll down in the Theme Repository.

Can you provide some additional information?
by Kathlein
Tue Sep 11, 2018 5:06 pm
Forum: Help / How to use AllProWebTools
Topic: Make top menu bar NOT sticky
Replies: 4
Views: 577

Re: Make top menu bar NOT sticky

Which theme are you working with? There are a number of themes available at: http://allprowebtoolsthemes.com/ Each of these themes will have different menu bar attributes. If you want to edit the CSS, you will first want to find the DIV that you want to change and then brush up on the information on...
by Kathlein
Tue Sep 04, 2018 12:14 pm
Forum: Report a Bug
Topic: Image management not working
Replies: 7
Views: 736

Re: Image management not working

Please email the image to us and we will take a look.
by Kathlein
Tue Sep 04, 2018 10:48 am
Forum: Report a Bug
Topic: Image management not working
Replies: 7
Views: 736

Re: Image management not working

If you hold your mouse over the big "x" there will usually be an error message. If you can report the error message in this forum, we can help you further with this issue. Feel free to show us the problem that you are experiencing by starting a Support Screenshare. Here is a video that sho...
by Kathlein
Thu Aug 30, 2018 1:08 pm
Forum: Report a Bug
Topic: Exporting Tags
Replies: 2
Views: 426

Re: Exporting Tags

Thanks for reporting this, great catch!

Your detailed description allowed our programmers to understand the issue and correct it.

You can now download with numbers in the filename.
by Kathlein
Tue Aug 14, 2018 6:23 pm
Forum: Report a Bug
Topic: Notification Emails
Replies: 1
Views: 323

Re: Notification Emails

The first thing that I would suggest trying would be to send a single email to yourself. Here is a video that shows how to do this: izjDj7JcIps Try doing this with several different email addresses at different providers such as @yahoo.com, @gmail.com, @comcast.net, and be sure to send one to the em...
by Kathlein
Fri Aug 10, 2018 10:05 am
Forum: Help / How to use AllProWebTools
Topic: Product review/testimonials "reject"
Replies: 1
Views: 300

Re: Product review/testimonials "reject"

Rejecting a testimonial will move it into the "not shown" area. You will still have access to it and you can re-activate it at anytime.
by Kathlein
Sat Aug 04, 2018 6:07 pm
Forum: Help / How to use AllProWebTools
Topic: Terms & Conditions
Replies: 1
Views: 442

Re: Terms & Conditions

Yes, you can create as many terms and conditions pages as you like as shown in this video: yG_iTsgJV6U You can link to any of these pages and provide a button at the bottom that says "I agree" - by clicking this button, the visitor will be taken to the next step in the process. In legal te...
by Kathlein
Sat Aug 04, 2018 6:01 pm
Forum: Help / How to use AllProWebTools
Topic: Multiple Contact Forms
Replies: 1
Views: 303

Re: Multiple Contact Forms

Yes, you can create as many signup boxes as you like as shown in this video:
by Kathlein
Thu Jul 26, 2018 10:02 am
Forum: Help / How to use AllProWebTools
Topic: Redirecting?
Replies: 6
Views: 1214

Re: Redirecting?

If your product (or any webpage) is marked as "private" this will prevent the page from being seen on your website. You can set the page to "public" by moving the slide switch at the top right of your screen as shown here:

private-switch.png
private-switch.png (7.47 KiB) Viewed 1211 times
by Kathlein
Fri Jun 01, 2018 3:03 pm
Forum: Help / How to use AllProWebTools
Topic: *Extra* Contact Form Notifications
Replies: 1
Views: 533

Re: *Extra* Contact Form Notifications

Here is how we recommend doing this: In many cases, you can create a "filter" or "rule" from your email box to send a copy of any emails to another email address. Gmail, yahoo, and outlook all have functionality like this. Here are the instructions for gmail: https://www.lifewire...
by Kathlein
Thu May 03, 2018 2:29 pm
Forum: Help / How to use AllProWebTools
Topic: domain name
Replies: 2
Views: 691

Re: domain name

It is possible to change your domain name, this video will help you:

by Kathlein
Tue May 01, 2018 4:10 pm
Forum: Help / How to use AllProWebTools
Topic: Coupon Quantities, etc...
Replies: 1
Views: 666

Re: Coupon Quantities, etc...

There are 2 possibilities for your first question: 1. You can charge the organizer of the seminar by creating an invoice in the console and taking payment via cash, check, or credit card. Once the purchase has been completed, you can generate the unique coupon code and provide it to the organizer o...
by Kathlein
Fri Apr 20, 2018 12:14 pm
Forum: Help / How to use AllProWebTools
Topic: Set Shipping Price Per product
Replies: 2
Views: 1078

Re: Set Shipping Price Per product

When applying a shipping price per product, we recommend building the shipping cost right into the cost of the product. If you have product A which you want to charge an additional $1 for shipping, you can up the product price by $1. There are also a NUMBER of shipping option variations available wh...
by Kathlein
Tue Apr 17, 2018 11:16 am
Forum: Report a Bug
Topic: Style sheet display error
Replies: 1
Views: 718

Re: Style sheet display error

Thanks for the screenshot, it is very helpful. We were unable to replicate this issue on our end. It looks like refreshing your browser a few times might help it to pick up whatever is missing tn the CSS file.
by Kathlein
Mon Apr 16, 2018 3:01 pm
Forum: Help / How to use AllProWebTools
Topic: changing color-scheme to one page only
Replies: 1
Views: 671

Re: changing color-scheme to one page only

What you are looking for can be accomplished by starting the page with a div like this: <div id="mainarea" style="background-color: lightblue;"> Then you can place an <h1> tag inside of that div and then set the properties of just that H1 with a css that looks like this: .mainare...
by Kathlein
Mon Mar 19, 2018 8:36 am
Forum: Suggestions / Feature Requests
Topic: autosave emails when editing them
Replies: 1
Views: 873

Re: autosave emails when editing them

Thanks so much for the suggestion! We will consider adding this to a future version.
by Kathlein
Mon Mar 12, 2018 3:48 pm
Forum: Report a Bug
Topic: Coupon code is expiring
Replies: 5
Views: 1376

Re: Coupon code is expiring

Everything appears to be configured correctly for this coupon code.

I have just created order# 31029 with the coupon code and have verified that the coupon code is still active and ready to be used again.
by Kathlein
Thu Mar 08, 2018 3:46 pm
Forum: Report a Bug
Topic: ' showing as &rsquo;
Replies: 5
Views: 1410

Re: ' showing as &rsquo;

This invoice has been correct for you and we will look into the cause for future invoices.
by Kathlein
Tue Mar 06, 2018 6:05 pm
Forum: Report a Bug
Topic: Button links don't work in when using IE & Firefox
Replies: 2
Views: 983

Re: Button links don't work in when using IE & Firefox

We have found that your button links used the following HTML: <button class="btn btn-success" type="button"> <span class="glyphicon glyphicon-edit"></span><span style="color: #ffffff;"> <a style="color: #ffffff;" href="/Membership/"> Join N...
by Kathlein
Tue Mar 06, 2018 5:39 pm
Forum: Help / How to use AllProWebTools
Topic: How do we remove discount after product review?
Replies: 2
Views: 1047

Re: How do we remove discount after product review?

You can change these setting from your console. Choose "Settings"->"Website" from the main menu. You will see a box at the top right with all of the settings for "Testimonial Discounts". If you set these items to blank, it will change how the add your review screen text...
by Kathlein
Sun Mar 04, 2018 8:59 pm
Forum: Suggestions / Feature Requests
Topic: Additional Fields for Orders
Replies: 2
Views: 830

Re: Additional Fields for Orders

Thanks for the suggestion! This has been updated.
by Kathlein
Tue Feb 27, 2018 1:12 pm
Forum: Help / How to use AllProWebTools
Topic: How to upload contacts via CSV
Replies: 4
Views: 1416

Re: How to upload contacts via CSV

Whenever AllProWebTools sees a duplicate email address uploaded, it will NOT create a duplicate record - it will simply apply the new tag "streamsend" to the existing record.
by Kathlein
Thu Feb 22, 2018 3:44 pm
Forum: Report a Bug
Topic: Welcome Tour Hang-Up
Replies: 2
Views: 1102

Re: Welcome Tour Hang-Up

We have been unable to reproduce the issue that you are describing on a MacBook in our office. Can you try viewing the website in fullscreen? If that does not work we would like to see your screen to assist you further. Our Support is closing in 10 minutes, but here are the instructions to contact o...

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