Search found 126 matches
- Mon May 18, 2020 8:24 am
- Forum: Report a Bug
- Topic: Ad campaign advertisement ref link not working
- Replies: 2
- Views: 1226
Re: Ad campaign advertisement ref link not working
Please provide the link that you are referring to so that we may investigate this for you.
- Wed May 06, 2020 8:26 am
- Forum: Help / How to use AllProWebTools
- Topic: Ad Campaigns
- Replies: 5
- Views: 2674
Re: Ad Campaigns
You can edit the URL.
- Fri Jul 08, 2016 10:31 am
- Forum: Report a Bug
- Topic: Picture in Email
- Replies: 1
- Views: 3400
Re: Picture in Email
I sent it as a test too and it works for me, do you know what email client/service the email recipient was using that displayed the blue question mark?
- Fri Jun 10, 2016 7:23 pm
- Forum: Report a Bug
- Topic: Glitch in the first 25 contacts
- Replies: 2
- Views: 3089
Re: Glitch in the first 25 contacts
This has been addressed, if you could verify that would be great!
- Fri Jan 22, 2016 12:44 pm
- Forum: Report a Bug
- Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
- Replies: 24
- Views: 95110
Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Hi Andy,
Have you processed any with Paypal showing the correct amount remaining? That was the situation I was addressing.
Have you processed any with Paypal showing the correct amount remaining? That was the situation I was addressing.
- Fri Jan 22, 2016 11:51 am
- Forum: Report a Bug
- Topic: Inventory not adjusting when order is paid
- Replies: 27
- Views: 72262
Re: Inventory not adjusting when order is paid
Hi Andy,
To confirm on this order, Shane created it in the backend, then sent the invoice to the customer who paid with paypal?
To confirm on this order, Shane created it in the backend, then sent the invoice to the customer who paid with paypal?
- Mon Dec 07, 2015 3:44 pm
- Forum: Report a Bug
- Topic: error on order payment
- Replies: 4
- Views: 8315
Re: error on order payment
Hi Andy,
It looks like the preorder price from 17758 got passed onto 17759 somehow, I changed 17759 to have the subtotal of $20 to match the deposit and payment. His invoice should now say paid in full. I will look into this and see what happened.
Christine
It looks like the preorder price from 17758 got passed onto 17759 somehow, I changed 17759 to have the subtotal of $20 to match the deposit and payment. His invoice should now say paid in full. I will look into this and see what happened.
Christine
- Mon Nov 23, 2015 9:46 am
- Forum: Report a Bug
- Topic: Bad math when completing an abandoned cart
- Replies: 2
- Views: 5209
Re: Bad math when completing an abandoned cart
Hi Andy,
Does Shane remember the order he did things for 17526? Did he leave the cart with just shipping in it?
Does Shane remember the order he did things for 17526? Did he leave the cart with just shipping in it?
- Thu Nov 19, 2015 2:08 pm
- Forum: Report a Bug
- Topic: Voiding payment / return order
- Replies: 6
- Views: 26518
Re: Voiding payment / return order
Hi Andy,
Is it currently working how you would like it to work then?
Christine
Is it currently working how you would like it to work then?
Christine
- Wed Nov 18, 2015 12:08 pm
- Forum: Report a Bug
- Topic: Order from ebay entered twice.
- Replies: 1
- Views: 3408
Re: Order from ebay entered twice.
Hi Andy,
It looks like they both came in at the same timestamp, which may have been caused by a lag in the data eBay sends back. I don't see any previous occurrences of it happening. I will watch it today.
Christine
It looks like they both came in at the same timestamp, which may have been caused by a lag in the data eBay sends back. I don't see any previous occurrences of it happening. I will watch it today.
Christine
- Thu Nov 05, 2015 1:29 pm
- Forum: Report a Bug
- Topic: Colorado Ebay orders not coming in with sales tax
- Replies: 1
- Views: 3364
Re: Colorado Ebay orders not coming in with sales tax
Hi Andy,
I'll look into this and get back to you.
Christine
I'll look into this and get back to you.
Christine
- Tue Nov 03, 2015 8:02 pm
- Forum: Report a Bug
- Topic: Inventory not adjusting when order is paid
- Replies: 27
- Views: 72262
Re: Inventory not adjusting when order is paid
Does it seem to be older orders before a certain date? Are they all preodrers or some older unpaid orders?
- Tue Nov 03, 2015 7:58 pm
- Forum: Report a Bug
- Topic: "Immediate Payment Required" no longer required on ebay listings
- Replies: 4
- Views: 5842
Re: "Immediate Payment Required" no longer required on ebay listings
Hi Andy,
Is this an eBay option?
Is this an eBay option?
- Mon Nov 02, 2015 6:29 pm
- Forum: Report a Bug
- Topic: Shipping Manager Issue
- Replies: 2
- Views: 4476
Re: Shipping Manager Issue
Thanks for giving so much information, it's very helpful when looking into issues!
I will look into the shipping issue, but if you need to give free UPS shipping through the console you can use the discount shipping box in the meantime to offset the shipping price.
Christine
I will look into the shipping issue, but if you need to give free UPS shipping through the console you can use the discount shipping box in the meantime to offset the shipping price.
Christine
- Fri Oct 23, 2015 6:51 pm
- Forum: Help / How to use AllProWebTools
- Topic: Remove 'Pinterest' when hovering over images
- Replies: 4
- Views: 8369
Re: Remove 'Pinterest' when hovering over images
You can remove the pinterest image by going to:
Settings->Website Then the Add On Settings panel in the lower right.
Pinterest Image Hover controls the Pinterest hover and there are also options there for the social sidebar.
Settings->Website Then the Add On Settings panel in the lower right.
Pinterest Image Hover controls the Pinterest hover and there are also options there for the social sidebar.
- Fri Oct 23, 2015 1:01 pm
- Forum: Report a Bug
- Topic: Inventory not adjusting when order is paid
- Replies: 27
- Views: 72262
Re: Inventory not adjusting when order is paid
Have you noticed anything similar with the older orders this is happening to? Have you seen it in a new order at all?
- Fri Oct 23, 2015 12:56 pm
- Forum: Help / How to use AllProWebTools
- Topic: Order can't be voided
- Replies: 4
- Views: 6524
Re: Order can't be voided
What order id is it?
- Mon Oct 19, 2015 9:10 am
- Forum: Report a Bug
- Topic: Nothing posting to ebay, from at least Friday
- Replies: 10
- Views: 13092
Re: Nothing posting to ebay, from at least Friday
Hi Andy, Those auctions weren't posting as there was a in the description, that's another way of writing a space in html. It probably came from copied content from somewhere else. So if you see this error: Posting - Error : XML Error Text: "; nested exception is: org.xml.sax.SAXParseException...
- Fri Oct 16, 2015 10:35 am
- Forum: Report a Bug
- Topic: PO Number from previous when printing invoices
- Replies: 2
- Views: 4058
Re: PO Number from previous when printing invoices
This issue has been addressed.
Christine
Christine
- Wed Oct 14, 2015 8:05 am
- Forum: Report a Bug
- Topic: sub-categories are not working
- Replies: 2
- Views: 4328
Re: sub-categories are not working
Hi Andy,
I will look into this and get back to you.
Christine
I will look into this and get back to you.
Christine
- Tue Oct 13, 2015 3:07 pm
- Forum: Report a Bug
- Topic: Nothing posting to ebay, from at least Friday
- Replies: 10
- Views: 13092
Re: Nothing posting to ebay, from at least Friday
Hi Andy,
I have addressed the issue with the images on new auctions.
Christine
I have addressed the issue with the images on new auctions.
Christine
- Tue Oct 13, 2015 3:06 pm
- Forum: Report a Bug
- Topic: ebay posting errors - 99% sure it isn't us this time ;)
- Replies: 1
- Views: 4339
Re: ebay posting errors - 99% sure it isn't us this time ;)
Hi Andy,
The issue with the product images has been addressed.
Christine
The issue with the product images has been addressed.
Christine
- Tue Oct 13, 2015 1:21 pm
- Forum: Report a Bug
- Topic: item 5918 not showing up
- Replies: 1
- Views: 3861
Re: item 5918 not showing up
Hi Andy, You have her set up as a wholesale product. In Settings->Store then in the Wholesale tab there is an option, Which Products to Show to All Customers: this is set to Retail You would be able to see her if you are logged into a wholesale account as that setting, Which Products to Show to Whol...
- Tue Oct 13, 2015 1:01 pm
- Forum: Report a Bug
- Topic: Nothing posting to ebay, from at least Friday
- Replies: 10
- Views: 13092
Re: Nothing posting to ebay, from at least Friday
Hi Andy,
I've been looking at this all morning, it is reposting ones that have the images uploaded already. I am working on the image issue and will update you when I get them to all go through.
Christine
I've been looking at this all morning, it is reposting ones that have the images uploaded already. I am working on the image issue and will update you when I get them to all go through.
Christine
- Wed Oct 07, 2015 3:33 pm
- Forum: Report a Bug
- Topic: Alternate shipping address
- Replies: 1
- Views: 3695
Re: Alternate shipping address
Thanks for reporting this. I will look into it and get back to you.
Christine
Christine
- Wed Oct 07, 2015 2:40 pm
- Forum: Report a Bug
- Topic: time-out on adding variations
- Replies: 1
- Views: 3594
Re: time-out on adding variations
Hi Andy,
I will look into this and get back to you.
Christine
I will look into this and get back to you.
Christine
- Wed Oct 07, 2015 2:37 pm
- Forum: Report a Bug
- Topic: ebay posting errors
- Replies: 1
- Views: 3274
Re: ebay posting errors
Hi Andy, I did some research on that error, it looks like it's a general error they return when something violates their policy, I couldn't find a listing of what their improper words are though. I would suggest changing their descriptions to see if their improper word filter is triggering off of so...
- Tue Oct 06, 2015 8:30 am
- Forum: Report a Bug
- Topic: Customer charged three times in single order
- Replies: 3
- Views: 4749
Re: Customer charged three times in single order
Hi Andy,
I have addressed the triple payment issue. We are also adding the invoice reflecting what is due based on payments to the next version.
Christine
I have addressed the triple payment issue. We are also adding the invoice reflecting what is due based on payments to the next version.
Christine
- Wed Sep 30, 2015 10:17 am
- Forum: Report a Bug
- Topic: Product Variations
- Replies: 5
- Views: 7023
Re: Product Variations
3. So the product you are seeing in the list layout is a mother product that holds all the variations. If you go to the variations tab of 1071 there are two variations. The inventory setting on these is what the mother looks at to display the out of stock or not. The same thing for description. 1071...
- Wed Sep 30, 2015 9:58 am
- Forum: Report a Bug
- Topic: FedEx link in Shipped Email
- Replies: 3
- Views: 4984
Re: FedEx link in Shipped Email
We will be addressing this in our next version.
Christine
Christine
- Tue Sep 29, 2015 2:59 pm
- Forum: Report a Bug
- Topic: Product Variations
- Replies: 5
- Views: 7023
Re: Product Variations
2. It will only be there on products that do not have variations already. It's on the right side of the Variation Options dropdown.
3.Are you talking about the out of stock display in the list of products?
3.Are you talking about the out of stock display in the list of products?
- Tue Sep 29, 2015 10:02 am
- Forum: Report a Bug
- Topic: Product with variations, no way to make public
- Replies: 1
- Views: 3266
Re: Product with variations, no way to make public
Hi Andy,
I have addressed the issue with the toggle button on mother variation products. For the variations of that mother product, you can set the public/private setting in the variation tab of the mother product.
Christine
I have addressed the issue with the toggle button on mother variation products. For the variations of that mother product, you can set the public/private setting in the variation tab of the mother product.
Christine
- Mon Sep 28, 2015 8:21 pm
- Forum: Report a Bug
- Topic: Product variations - front end selection doesn't work
- Replies: 1
- Views: 3465
Re: Product variations - front end selection doesn't work
Hi Andy,
Thanks for linking the products, that was helpful. This issue has been addressed.
Christine
Thanks for linking the products, that was helpful. This issue has been addressed.
Christine
- Mon Sep 28, 2015 4:36 pm
- Forum: Report a Bug
- Topic: Product Variations
- Replies: 5
- Views: 7023
Re: Product Variations
Hi Adam,
The variation UI is now the white plus sign in the Variation tab. There you can rename variations and add/remove options to them.
I ran a tool which moved over your old variations to the new system as well.
Christine
The variation UI is now the white plus sign in the Variation tab. There you can rename variations and add/remove options to them.
I ran a tool which moved over your old variations to the new system as well.
Christine
- Mon Sep 28, 2015 11:29 am
- Forum: Report a Bug
- Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
- Replies: 24
- Views: 95110
Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Hi Andy,
We will be addressing this issue in our next version.
Christine
We will be addressing this issue in our next version.
Christine
- Mon Sep 28, 2015 10:23 am
- Forum: Report a Bug
- Topic: Invoice showing invoice total as amount due, rather than remaining amount due
- Replies: 7
- Views: 7549
Re: Invoice showing invoice total as amount due, rather than remaining amount due
Hi Andy,
We will be adding partial payment information to the email content of the invoice in the next version.
Christine
We will be adding partial payment information to the email content of the invoice in the next version.
Christine
- Thu Sep 24, 2015 5:44 pm
- Forum: Report a Bug
- Topic: Inventory not adjusting when order is paid
- Replies: 27
- Views: 72262
Re: Inventory not adjusting when order is paid
Thanks for giving me more data to work with, I'll look into it.
Christine
Christine
- Thu Sep 24, 2015 5:43 pm
- Forum: Report a Bug
- Topic: Dashboard Analytics
- Replies: 1
- Views: 3524
Re: Dashboard Analytics
Adam,
Your skill for finding unique issues is unmatched. I have been looking into this and will let you know when I know more about what is going on.
Christine
Your skill for finding unique issues is unmatched. I have been looking into this and will let you know when I know more about what is going on.
Christine
- Wed Sep 23, 2015 3:50 pm
- Forum: Report a Bug
- Topic: Product Variation Pricing Tool Glitch
- Replies: 1
- Views: 3215
Re: Product Variation Pricing Tool Glitch
This issue has been addressed.
- Tue Sep 22, 2015 9:32 pm
- Forum: Report a Bug
- Topic: Timecard
- Replies: 1
- Views: 3740
Re: Timecard
Hi Amanda,
That issue has been addressed.
Christine
That issue has been addressed.
Christine
- Tue Sep 22, 2015 11:07 am
- Forum: Report a Bug
- Topic: Error Configuration For Bowman Heating and Air
- Replies: 3
- Views: 4531
Re: Error Configuration For Bowman Heating and Air
This issue has been addressed.
Christine
Christine
- Fri Sep 18, 2015 11:45 am
- Forum: Report a Bug
- Topic: Deleted Blog Page still found on the Web
- Replies: 1
- Views: 3648
Re: Deleted Blog Page still found on the Web
Hi Terry,
This issue has been addressed.
Christine
This issue has been addressed.
Christine
- Thu Sep 17, 2015 9:31 am
- Forum: Report a Bug
- Topic: Customers unable to complete pre-orders with $0 deposit
- Replies: 2
- Views: 3865
Re: Customers unable to complete pre-orders with $0 deposit
Hi Andy,
Do you know if they were trying to use Paypal?
Do you know if they were trying to use Paypal?
- Tue Sep 15, 2015 12:57 pm
- Forum: Report a Bug
- Topic: Email - Deleted Emails still "exist"
- Replies: 3
- Views: 4443
Re: Email - Deleted Emails still "exist"
Hi Terry,
This issue has been addressed.
Christine
This issue has been addressed.
Christine
- Mon Sep 14, 2015 10:43 am
- Forum: Report a Bug
- Topic: Invoice showing invoice total as amount due, rather than remaining amount due
- Replies: 7
- Views: 7549
Re: Invoice showing invoice total as amount due, rather than remaining amount due
The line items in the email content of the invoice can be turned off in Settings->Invoicing then the Invoice Email tab and the Display invoice items in Email option. There is then a link to the pdf of the invoice, which is the same as the one you see from choosing Print Invoice from the backend.
- Mon Sep 14, 2015 10:11 am
- Forum: Report a Bug
- Topic: Inventory not adjusting when order is paid
- Replies: 27
- Views: 72262
Re: Inventory not adjusting when order is paid
Thanks for all the updates and information. I just replicated 15769 in my test environment and it did bring down the inventory correctly. Are you seeing these inventory issues only in certain scenarios or does it seem to be happening on every order?
Christine
Christine
- Wed Sep 09, 2015 8:36 pm
- Forum: Report a Bug
- Topic: Website "New Products" on home page showing old products
- Replies: 8
- Views: 7647
Re: Website "New Products" on home page showing old products
Hi Andy,
This issue has been addressed. If you could verify that for me that would be great.
Christine
This issue has been addressed. If you could verify that for me that would be great.
Christine
- Wed Sep 09, 2015 7:31 pm
- Forum: Report a Bug
- Topic: Inventory not adjusting when order is paid
- Replies: 27
- Views: 72262
Re: Inventory not adjusting when order is paid
Hi Andy,
This issue has been addressed. If you could verify it that would be excellent.
Christine
This issue has been addressed. If you could verify it that would be excellent.
Christine
- Tue May 12, 2015 10:57 am
- Forum: Report a Bug
- Topic: Can't add email - says it's in use
- Replies: 1
- Views: 3676
Re: Can't add email - says it's in use
Hi Eric,
Could you email [email protected] with the email address that you are having issues with?
Thanks,
Christine
Could you email [email protected] with the email address that you are having issues with?
Thanks,
Christine
- Thu Feb 26, 2015 2:19 pm
- Forum: Report a Bug
- Topic: possible bug on dev tools
- Replies: 2
- Views: 5398
Re: possible bug on dev tools
Hi Keith,
Thank you for pointing this out, it has been addressed. If you could verify that would be excellent.
Christine
Thank you for pointing this out, it has been addressed. If you could verify that would be excellent.
Christine