Search found 126 matches

by Christine
Mon May 18, 2020 8:24 am
Forum: Report a Bug
Topic: Ad campaign advertisement ref link not working
Replies: 2
Views: 431

Re: Ad campaign advertisement ref link not working

Please provide the link that you are referring to so that we may investigate this for you.
by Christine
Wed May 06, 2020 8:26 am
Forum: Help / How to use AllProWebTools
Topic: Ad Campaigns
Replies: 5
Views: 1157

Re: Ad Campaigns

You can edit the URL.
by Christine
Fri Jul 08, 2016 10:31 am
Forum: Report a Bug
Topic: Picture in Email
Replies: 1
Views: 2759

Re: Picture in Email

I sent it as a test too and it works for me, do you know what email client/service the email recipient was using that displayed the blue question mark?
by Christine
Fri Jun 10, 2016 7:23 pm
Forum: Report a Bug
Topic: Glitch in the first 25 contacts
Replies: 2
Views: 2040

Re: Glitch in the first 25 contacts

This has been addressed, if you could verify that would be great!
by Christine
Fri Jan 22, 2016 12:44 pm
Forum: Report a Bug
Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Replies: 24
Views: 91316

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Hi Andy,

Have you processed any with Paypal showing the correct amount remaining? That was the situation I was addressing.
by Christine
Fri Jan 22, 2016 11:51 am
Forum: Report a Bug
Topic: Inventory not adjusting when order is paid
Replies: 27
Views: 67786

Re: Inventory not adjusting when order is paid

Hi Andy,

To confirm on this order, Shane created it in the backend, then sent the invoice to the customer who paid with paypal?
by Christine
Mon Dec 07, 2015 3:44 pm
Forum: Report a Bug
Topic: error on order payment
Replies: 4
Views: 7316

Re: error on order payment

Hi Andy,

It looks like the preorder price from 17758 got passed onto 17759 somehow, I changed 17759 to have the subtotal of $20 to match the deposit and payment. His invoice should now say paid in full. I will look into this and see what happened.

Christine
by Christine
Mon Nov 23, 2015 9:46 am
Forum: Report a Bug
Topic: Bad math when completing an abandoned cart
Replies: 2
Views: 4567

Re: Bad math when completing an abandoned cart

Hi Andy,

Does Shane remember the order he did things for 17526? Did he leave the cart with just shipping in it?
by Christine
Thu Nov 19, 2015 2:08 pm
Forum: Report a Bug
Topic: Voiding payment / return order
Replies: 6
Views: 25322

Re: Voiding payment / return order

Hi Andy,

Is it currently working how you would like it to work then?

Christine
by Christine
Wed Nov 18, 2015 12:08 pm
Forum: Report a Bug
Topic: Order from ebay entered twice.
Replies: 1
Views: 2881

Re: Order from ebay entered twice.

Hi Andy,

It looks like they both came in at the same timestamp, which may have been caused by a lag in the data eBay sends back. I don't see any previous occurrences of it happening. I will watch it today.

Christine
by Christine
Thu Nov 05, 2015 1:29 pm
Forum: Report a Bug
Topic: Colorado Ebay orders not coming in with sales tax
Replies: 1
Views: 2830

Re: Colorado Ebay orders not coming in with sales tax

Hi Andy,

I'll look into this and get back to you.

Christine
by Christine
Tue Nov 03, 2015 8:02 pm
Forum: Report a Bug
Topic: Inventory not adjusting when order is paid
Replies: 27
Views: 67786

Re: Inventory not adjusting when order is paid

Does it seem to be older orders before a certain date? Are they all preodrers or some older unpaid orders?
by Christine
Mon Nov 02, 2015 6:29 pm
Forum: Report a Bug
Topic: Shipping Manager Issue
Replies: 2
Views: 3791

Re: Shipping Manager Issue

Thanks for giving so much information, it's very helpful when looking into issues!

I will look into the shipping issue, but if you need to give free UPS shipping through the console you can use the discount shipping box in the meantime to offset the shipping price.

Christine
by Christine
Fri Oct 23, 2015 6:51 pm
Forum: Help / How to use AllProWebTools
Topic: Remove 'Pinterest' when hovering over images
Replies: 4
Views: 7341

Re: Remove 'Pinterest' when hovering over images

You can remove the pinterest image by going to:

Settings->Website Then the Add On Settings panel in the lower right.

Pinterest Image Hover controls the Pinterest hover and there are also options there for the social sidebar.
by Christine
Fri Oct 23, 2015 1:01 pm
Forum: Report a Bug
Topic: Inventory not adjusting when order is paid
Replies: 27
Views: 67786

Re: Inventory not adjusting when order is paid

Have you noticed anything similar with the older orders this is happening to? Have you seen it in a new order at all?
by Christine
Fri Oct 23, 2015 12:56 pm
Forum: Help / How to use AllProWebTools
Topic: Order can't be voided
Replies: 4
Views: 5447

Re: Order can't be voided

What order id is it?
by Christine
Mon Oct 19, 2015 9:10 am
Forum: Report a Bug
Topic: Nothing posting to ebay, from at least Friday
Replies: 10
Views: 11151

Re: Nothing posting to ebay, from at least Friday

Hi Andy, Those auctions weren't posting as there was a   in the description, that's another way of writing a space in html. It probably came from copied content from somewhere else. So if you see this error: Posting - Error : XML Error Text: "; nested exception is: org.xml.sax.SAXParseException...
by Christine
Fri Oct 16, 2015 10:35 am
Forum: Report a Bug
Topic: PO Number from previous when printing invoices
Replies: 2
Views: 3373

Re: PO Number from previous when printing invoices

This issue has been addressed.

Christine
by Christine
Wed Oct 14, 2015 8:05 am
Forum: Report a Bug
Topic: sub-categories are not working
Replies: 2
Views: 3647

Re: sub-categories are not working

Hi Andy,

I will look into this and get back to you.

Christine
by Christine
Tue Oct 13, 2015 3:07 pm
Forum: Report a Bug
Topic: Nothing posting to ebay, from at least Friday
Replies: 10
Views: 11151

Re: Nothing posting to ebay, from at least Friday

Hi Andy,

I have addressed the issue with the images on new auctions.

Christine
by Christine
Tue Oct 13, 2015 3:06 pm
Forum: Report a Bug
Topic: ebay posting errors - 99% sure it isn't us this time ;)
Replies: 1
Views: 3690

Re: ebay posting errors - 99% sure it isn't us this time ;)

Hi Andy,

The issue with the product images has been addressed.

Christine
by Christine
Tue Oct 13, 2015 1:21 pm
Forum: Report a Bug
Topic: item 5918 not showing up
Replies: 1
Views: 3302

Re: item 5918 not showing up

Hi Andy, You have her set up as a wholesale product. In Settings->Store then in the Wholesale tab there is an option, Which Products to Show to All Customers: this is set to Retail You would be able to see her if you are logged into a wholesale account as that setting, Which Products to Show to Whol...
by Christine
Tue Oct 13, 2015 1:01 pm
Forum: Report a Bug
Topic: Nothing posting to ebay, from at least Friday
Replies: 10
Views: 11151

Re: Nothing posting to ebay, from at least Friday

Hi Andy,

I've been looking at this all morning, it is reposting ones that have the images uploaded already. I am working on the image issue and will update you when I get them to all go through.

Christine
by Christine
Wed Oct 07, 2015 3:33 pm
Forum: Report a Bug
Topic: Alternate shipping address
Replies: 1
Views: 3125

Re: Alternate shipping address

Thanks for reporting this. I will look into it and get back to you.

Christine
by Christine
Wed Oct 07, 2015 2:40 pm
Forum: Report a Bug
Topic: time-out on adding variations
Replies: 1
Views: 3016

Re: time-out on adding variations

Hi Andy,

I will look into this and get back to you.

Christine
by Christine
Wed Oct 07, 2015 2:37 pm
Forum: Report a Bug
Topic: ebay posting errors
Replies: 1
Views: 2744

Re: ebay posting errors

Hi Andy, I did some research on that error, it looks like it's a general error they return when something violates their policy, I couldn't find a listing of what their improper words are though. I would suggest changing their descriptions to see if their improper word filter is triggering off of so...
by Christine
Tue Oct 06, 2015 8:30 am
Forum: Report a Bug
Topic: Customer charged three times in single order
Replies: 3
Views: 3840

Re: Customer charged three times in single order

Hi Andy,

I have addressed the triple payment issue. We are also adding the invoice reflecting what is due based on payments to the next version.

Christine
by Christine
Wed Sep 30, 2015 10:17 am
Forum: Report a Bug
Topic: Product Variations
Replies: 5
Views: 5793

Re: Product Variations

3. So the product you are seeing in the list layout is a mother product that holds all the variations. If you go to the variations tab of 1071 there are two variations. The inventory setting on these is what the mother looks at to display the out of stock or not. The same thing for description. 1071...
by Christine
Wed Sep 30, 2015 9:58 am
Forum: Report a Bug
Topic: FedEx link in Shipped Email
Replies: 3
Views: 4117

Re: FedEx link in Shipped Email

We will be addressing this in our next version.

Christine
by Christine
Tue Sep 29, 2015 2:59 pm
Forum: Report a Bug
Topic: Product Variations
Replies: 5
Views: 5793

Re: Product Variations

2. It will only be there on products that do not have variations already. It's on the right side of the Variation Options dropdown.
3.Are you talking about the out of stock display in the list of products?
by Christine
Tue Sep 29, 2015 10:02 am
Forum: Report a Bug
Topic: Product with variations, no way to make public
Replies: 1
Views: 2743

Re: Product with variations, no way to make public

Hi Andy,

I have addressed the issue with the toggle button on mother variation products. For the variations of that mother product, you can set the public/private setting in the variation tab of the mother product.

Christine
by Christine
Mon Sep 28, 2015 8:21 pm
Forum: Report a Bug
Topic: Product variations - front end selection doesn't work
Replies: 1
Views: 2916

Re: Product variations - front end selection doesn't work

Hi Andy,

Thanks for linking the products, that was helpful. This issue has been addressed.

Christine
by Christine
Mon Sep 28, 2015 4:36 pm
Forum: Report a Bug
Topic: Product Variations
Replies: 5
Views: 5793

Re: Product Variations

Hi Adam,

The variation UI is now the white plus sign in the Variation tab. There you can rename variations and add/remove options to them.

I ran a tool which moved over your old variations to the new system as well.

Christine
by Christine
Mon Sep 28, 2015 11:29 am
Forum: Report a Bug
Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Replies: 24
Views: 91316

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Hi Andy,

We will be addressing this issue in our next version.

Christine
by Christine
Mon Sep 28, 2015 10:23 am
Forum: Report a Bug
Topic: Invoice showing invoice total as amount due, rather than remaining amount due
Replies: 7
Views: 6034

Re: Invoice showing invoice total as amount due, rather than remaining amount due

Hi Andy,

We will be adding partial payment information to the email content of the invoice in the next version.

Christine
by Christine
Thu Sep 24, 2015 5:44 pm
Forum: Report a Bug
Topic: Inventory not adjusting when order is paid
Replies: 27
Views: 67786

Re: Inventory not adjusting when order is paid

Thanks for giving me more data to work with, I'll look into it.

Christine
by Christine
Thu Sep 24, 2015 5:43 pm
Forum: Report a Bug
Topic: Dashboard Analytics
Replies: 1
Views: 2972

Re: Dashboard Analytics

Adam,

Your skill for finding unique issues is unmatched. I have been looking into this and will let you know when I know more about what is going on.

Christine
by Christine
Wed Sep 23, 2015 3:50 pm
Forum: Report a Bug
Topic: Product Variation Pricing Tool Glitch
Replies: 1
Views: 2648

Re: Product Variation Pricing Tool Glitch

This issue has been addressed.
by Christine
Tue Sep 22, 2015 9:32 pm
Forum: Report a Bug
Topic: Timecard
Replies: 1
Views: 3137

Re: Timecard

Hi Amanda,

That issue has been addressed.

Christine
by Christine
Tue Sep 22, 2015 11:07 am
Forum: Report a Bug
Topic: Error Configuration For Bowman Heating and Air
Replies: 3
Views: 3690

Re: Error Configuration For Bowman Heating and Air

This issue has been addressed.

Christine
by Christine
Fri Sep 18, 2015 11:45 am
Forum: Report a Bug
Topic: Deleted Blog Page still found on the Web
Replies: 1
Views: 3110

Re: Deleted Blog Page still found on the Web

Hi Terry,

This issue has been addressed.

Christine
by Christine
Thu Sep 17, 2015 9:31 am
Forum: Report a Bug
Topic: Customers unable to complete pre-orders with $0 deposit
Replies: 2
Views: 3186

Re: Customers unable to complete pre-orders with $0 deposit

Hi Andy,

Do you know if they were trying to use Paypal?
by Christine
Tue Sep 15, 2015 12:57 pm
Forum: Report a Bug
Topic: Email - Deleted Emails still "exist"
Replies: 3
Views: 3613

Re: Email - Deleted Emails still "exist"

Hi Terry,

This issue has been addressed.

Christine
by Christine
Mon Sep 14, 2015 10:43 am
Forum: Report a Bug
Topic: Invoice showing invoice total as amount due, rather than remaining amount due
Replies: 7
Views: 6034

Re: Invoice showing invoice total as amount due, rather than remaining amount due

The line items in the email content of the invoice can be turned off in Settings->Invoicing then the Invoice Email tab and the Display invoice items in Email option. There is then a link to the pdf of the invoice, which is the same as the one you see from choosing Print Invoice from the backend.
by Christine
Mon Sep 14, 2015 10:11 am
Forum: Report a Bug
Topic: Inventory not adjusting when order is paid
Replies: 27
Views: 67786

Re: Inventory not adjusting when order is paid

Thanks for all the updates and information. I just replicated 15769 in my test environment and it did bring down the inventory correctly. Are you seeing these inventory issues only in certain scenarios or does it seem to be happening on every order?

Christine
by Christine
Wed Sep 09, 2015 8:36 pm
Forum: Report a Bug
Topic: Website "New Products" on home page showing old products
Replies: 8
Views: 6145

Re: Website "New Products" on home page showing old products

Hi Andy,

This issue has been addressed. If you could verify that for me that would be great.

Christine
by Christine
Wed Sep 09, 2015 7:31 pm
Forum: Report a Bug
Topic: Inventory not adjusting when order is paid
Replies: 27
Views: 67786

Re: Inventory not adjusting when order is paid

Hi Andy,

This issue has been addressed. If you could verify it that would be excellent.

Christine
by Christine
Tue May 12, 2015 10:57 am
Forum: Report a Bug
Topic: Can't add email - says it's in use
Replies: 1
Views: 3077

Re: Can't add email - says it's in use

Hi Eric,

Could you email [email protected] with the email address that you are having issues with?

Thanks,
Christine
by Christine
Thu Feb 26, 2015 2:19 pm
Forum: Report a Bug
Topic: possible bug on dev tools
Replies: 2
Views: 4534

Re: possible bug on dev tools

Hi Keith,

Thank you for pointing this out, it has been addressed. If you could verify that would be excellent.

Christine